Photosmart C6180 All-In-One...Black Ink will not print...the page is almost blank

The Printer seems to work correctly, but the page is almost blank. The only exceptions are a few faint characters, and sometimes a light line down the side of the page. Can you please help? The printer has not had much mileage.
Thanks,
Ross

I ran all those tests and did all the upplugging, turning off, etc. Do not think is a software / connection problem. Somehow I think the issue is in the black print head. All ink levels are very good. In the past, I have been running the printer with the print settings in the software at ... print in Greyscale / Black Only. Though the old black cartridge showed plenty of ink, I put in a new black cartridge and that is not the problem.
Even when I put a paper on the glass to copy and use the black copy button, it prints very faintly...almost not even there. Yet when I copy by pushing the Color Copy button on the printer and use a color original, colors seem to show up better.
I have used the tool, clean print heads, several times. There is a lot of ink in the squares, but it is all color. My gut is somehow the black print head is still plugged, or something like that. Though it says to use the "clean print heads" sparingly because it uses up ink, I saw in the self help to do this 3 times or more.
What can I do to get the black print head to print? I appreciate your comments. My wife is ready to toss it and move on.
Hope you have a good weekend.
Thanks,
Ross

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atrabellows wrote:
Hi, Coats! Tried again this morning and am still getting blank pages. I am so bummed! Any either ideas? Thanks!
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