Photosmart C6380 AiO won't print black

Hi, We have a HP Photosmart C6380 All-in-One that will no longer print black. The photo black and the color cartridges are OK as far as I can tell. It is the regular black that won't print. We had this happen the last time we changed the regular black ink cartridge. For some reason the new cartridge wasn't printing anything so we momentarily went back to the old cartridge and it worked again. Then we took out the old cartridge and put back in the new cartridge and it continued working. Now the cartridge is about half empty and it has quit printing black. This shouldn't be a computer related issue. But in case it is important: WIndows XP SP3. Sorry I'm not sure exactly what driver version I'm using but I did run HP Update through the Solution Center -> Help -> Check for Updates and everything is up to date as far as I can tell. I've tried to get the printer to print black by going through the menus on the printer itself Setup -> Tools -> Printer Status Report. It kicks out only a blank page. I tried running the HP Hardware Diagnostic Utility. It reports that everything is fine but, of course, when I tell it to print a test page it kicks out a blank page. We finally gave up and put in a fresh new black ink cartridge (564 XL) and it still doesn't print anything. Any suggestions?

I see this is still being read so the following is an update. My earlier reply mentioned the printer started printing again. It printed for a while but eventually the same problem started again- no black or blank print-outs and a new ink cartridge didn't help. I think the print head was dodgy. The printer wasn't worth the cost of buying a new print head and wasn't sure that would help. I looked for a printer at a thrift store with a matching print head or same ink cartridges. I found a printer that produced a good print test page after some cleaning cycles, bought it, and moved the ink cartridges to the printer.

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