Photosmart C6380 cannot find computers wirelessly

Installed a C6380 via wifi. Software install on a WinXP-SP2 passed the 96% mark, but installer reported "there were errors during install" (without any clue what they were -- thanks). Right-clicking on the DIM in the tray shows "Camera Phone Photos", "HP Photosmart C6300 series", "Launch/Show Director", and the About/close pair.
I can connect to the printer via wifi to its HTTP server, no problem. Wifi config looks normal.
I have already tried the "remove all HP" and the flash10a.exe procedures.
I have tried ConvergedIO_HPCOM_V3.exe
Virus protection, network protection, portscan defense, all of that stuff turned off.
1) trying a scan-to-computer from the device tells me "Scan Problem", "try starting scan from the PC"
2) right-clicking the "Launch/Show Director" gives a single beep, and no other result or diagnostic (thanks)
3) selecting the 6300 series, and checking status tells me "HP Photosmart 6300 series disconnected!" (while I'm hitting its status page in a browser window, implying otherwise)
4) checking status (#3) shows no network traffic
5) starting a scan at the C6380 sends a single UDP/138 broadcast from its IP
So my problems are somewhere in "HP Stuff gives no feedback" and "the device cannot find my PC, but my PC can find it just fine"
My goal would be to hit the scan button, select my PC, and complete a scan.

JanessaMarie92 wrote:
I went on my ISP's website and found out I cannot get a new router due to this little note...
"Cable ONE Phone Service is only supported on Arris cable modems leased from your local Cable ONE office or purchased through http://yourbroadbandstore.com/solutions/cableone/."
Copy + Paste straight from their website.
That's OK... your are using their product. they can still put it is Bridge mode. Call them and tell them you want to use your OWN router and they have to put it in bridge mode.
EDIT - Bridge mode just turns off the router portion and uses it as a modem only.
Say thanks by clicking the Kudos Thumbs Up to the right in the post.
If my post resolved your problem, please mark it as an Accepted Solution ...
I worked for HP but now I'm retired!

Similar Messages

My hp top shot laserjet pro m275 cannot find my wireless connection

Hi there,
my printer cannot find any wireless connection available.
and the blue light on the wifi icon is blinking.
how do I solve this problem so i can print again?

The blue wireless light flashing means you are not connected to your routers SSID. You need to go back and connect to your routers SSID with it's password to get the light on solid.
Say thanks by clicking the Kudos Thumbs Up to the right in the post.
If my post resolved your problem, please mark it as an Accepted Solution ...
I worked for HP but now I'm retired!

Pls take note that my IPad 3 used to find my printer HP wireless D110. The only thing that I did was to update to IOS 7. Do you think this is the reason why my iPad cannot find my wireless printer?

Pls take note that my IPad 3 used to find my printer HP wireless D110. The only thing that I did was to update to IOS 7. Do you think this is the reason why my iPad cannot find my wireless printer?

1. Turn the router, iPad and printer off
2. Turn on the router and then wait 30 seconds
3. Turn on printer and then wait 30 seconds
4. Turn on your iPad and test print.

Airport Utility cannot find Apple Wireless Devices, yet I'm online!

I'm trying to enter in my SSID number for my kid's Wii to get it online, and I've tried to run through their tutorial. It tells me to go to Airport Utility and find my base station. Here's the deal, it says it cannot find my wireless device. And yet here I sit, complaining about it online.
How can I be online yet the computer not recognize it?

I finally just hooked up an ethernet connection and it works fine. I think the problem all along was the airport card in my iMac. I currently have my question about my airport card as a reply to another post from someone having a similar issue.

HT3204 My iTunes cannot find my wireless network and I get erros saying I am not connected to a network. What is the best way to resove this issue?

Getting error message: iTunes couldnot connect to the iTunes Store. An unknown error occurred (0x80092013) Make sure your network connection is active and try again. Obviously my network is active, or I would not be able use my internet connection to enter this community. I have a Telus TwoWire Wireless modem. I used the iTunes for Windows: Network Connectivity Tests and found that it was finding my adaptors, but could not connect to my Wireless network. can someone provide a method for iTunes to recognize my wireless network. I can find lots of info on connecting to a WiFi iDevice, but nothing so far about setting up iTunes with my wireless info. iTunes does not have seek network function in the settings, or at least I cannot find one.
Thank you.

Hi MeMiri,
Welcome to the Support Communities!
The article below will walk you through the troubleshooting steps for connectivity issues with iTunes:
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
iTunes: Advanced iTunes Store troubleshooting
http://support.apple.com/kb/TS3297
I hope this information helps ....
Happy Holidays!
- Judy

I have an I phone 3 gs and unless I stand next to a router It cannot find a wireless signal.I guess the phone is broken.Also I don't believe you have to pay for apple to ask that question?

I have an I phone 3gs which for the last few months cannot find wi-fi signals unless I stand next to a wireless modem. To annoy me even more I called apple to find out if the phone is unserviceable and they want money to tell me if it's broken!!! Is this bill gates in disguise?

The netgear is not going to work very well.. and not at all unless it is universal wireless extender.. you cannot use WDS method.
If it does support universal wireless then make sure the airport uses a rational SMB compatible wireless name.. not an apple name which is 35 characters long with spaces and illegal characters like apostrophe.
So nice AE name.. AEwifi and actually while you are trying.. fruitlessly to do this.. use AE24ghz and AE5ghz (so different names on the different bands)
Assuming your AE is gen3 or greater.
You should also fix the wireless channel at least for 2.4ghz since the netgear is probably only going to repeat 2.4ghz so use channel 11, as a trial.
And use no wireless security as a test.. if that works.. then use WPA1 & 2.. as often old equipment using WPA2 is not compatible.
If it fails with simple name.. fixed channel and no security. Sorry it is not compatible at all.. it happens.
If your AE is G wireless or earlier model.. really the time has come for replacement.
If your Express is G wireless model it is not supported.. and is too old to bother with expect I guess if you want to run audio to a speaker.
You must use older 5.6 utility to do this.. so do you have a computer running older OS.. up to Mountain Lion it is easy to install with a bit of manipulation.. later is much harder .. or windows computer anywhere or available to you.

Photosmart C4780 cannot connect to wireless network

My Photosmart C4780 was working just fine, wirelessly, and now I cannot print unless I connect it to my laptop or desktop via the usb cord. I am running Mac OSX 10.9 with the Mavricks downloaded on both computers. I was able to print from my Mac Mini, iPhone, iPad and MacBook Air all without issue but now my Wirless Network Test Report says I fail "Network Name (SSID) Found". The HP Network Configuration Page says my Netowrk Status is Offline and my Active Connection Type is None but I can see my network listed under Number of 802.11 networks discovered. I believe I just need to connect or reconnect the printer to the network but I can't find how to do that anywhere on the help site. Can anyone tell me how to connect my printer to my network now? When I first installed it onto the network I didn't have OSX 10.9 with Mavricks so the installation CD worked just fine but not it won't work either. One more thing, when I try using the screen on the printer and go through the WIFI Protected Setup both Push Button and PIN fail. HELP PLEASE.....
This question was solved.
View Solution.

Hi hisfunbox,
I'm sorry to hear you are having problems connecting your printer wirelessly.
I have included a document with steps on how to change the printer from a USB connection to a wireless connection. It has a subsection for Mac OS X v10.8 Mountain Lion/OS X v10.9 Mavericks. The second option in this section is how to change from the an existing USB connection.
Installing the Printer Software for a Wireless Network Connection
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&docname=c02273853
Regards,
Happytohelp01
Please click on the Thumbs Up on the right to say “Thanks” for helping!
Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
I work on behalf of HP

HT4356 How do I connected HP Photosmart C6380 all-in-one wireless printer to my iPad

When I put in the key it says that it cannot connect But my iPad is connected to my wireless Internet as well as my computer and my phone

Check out this article. Your printer has to be on the list as air print compatible first.

My laptop cannot find my wireless printer. Everything is setup correctly.

I have an HP officejet J6480. Everything worked fine until I purchased a new router. The network has been set up on the pc and the printer. For some reason my pc cannot fine the printer even when the ip address is entered manually. Help

On these kind of laptop the wifi light at front goes blue, when the sliding switch is ON. Make sure it is blue. You can verify laptop's is working or not by going to a hot spot area and connecting to wireless network there.

Wireless Adapter Cannot Find Any Wireless Networks

Hi,
I have a problem with my Wireless Network Adapter. As the picture shows below (cannot post image yet), although my Wireless Network Adapter is not connected to the Internet (no red X next to it), but it looks like connected!
I've tried to enable/disable it, but no luck. I tried to re-install the driver, but the same!
So, what's the problem?
Notes:
- OS: Windows 7 installed in Toshiba laptop.
- WiFi Adapter is Intel, supports 802.11a/g/Draft-N.
- WiFi Adapter appears normally in Device Manager (no marks).

Thanks guys for your answers.
To clarify the issue, the network adapter isn't connected to Internet, but it seems to be connected (don't know connected to what!)
When I run the command "netsh interface show interface" in the command prompt, it displays:
Admin State State
Type Interface Name
Enabled Connected
Dedicated
Wireless Network Connection
So, it let me be confused, what Network this Wifi adapter is connected to?!!

Airport Utility cannot find Apple Wireless Devices.

I have had my 1 TB TC for 8 months with an older AX upstairs for the Internet. I have been having many error messages come up about the WDS, but then it would fix it automatically. Then I noticed that it had not had a successful backup since 10/20. I went to go look at the settings and it has not been the same since. The Airport Utility can no longer find the TC or the AX. I have tried every kind of resetting technique I have read online. I have cleared caches and rebuilt all sorts of stuff. I have downloaded several softwares to verify items and clean house. Nothing! I even went to the Apple Store today and purchased a new AX. It found it a few times but it never stuck. The only time it can find the TC is when I plug it directly into the computer. Is it possible the wireless portion of the TC has gone bad or could my iMac wireless have gone out? The lights on both the TC and AX just keep blinking. I have been struggling with this for 7 days now when I come how from work. On the rare occasion it would actual find it it would never make it through the set up process. It either couldn’t join the network or it never restarted after clicking update. Thanks.

I finally just hooked up an ethernet connection and it works fine. I think the problem all along was the airport card in my iMac. I currently have my question about my airport card as a reply to another post from someone having a similar issue.

C660-1lp Repeatedly drops or cannot find a wireless connection

we are a school and purchased 12 C660-1lp last summer these are causing constant problems by dropping or just not fining a wireless connection. This is only rectified by rebooting; sometimes multiple times
We have a number of other makes and models of laptops onsite and they have no problems.
We have XP installed on all devices with the latest drives and BIOS and we are using CISCO Aironet 1130AG access points
The problem we have is that there is no obvious fault but the issue affects all/only this model of laptop onsite and is rendering them unusable/unreliable
Could anyone please help
IanN

Satellite Pro C660-1LP (PSC0ME-01L00TEN)
This is the site for US machines, Ian. You might get better responses from the folks with your model.
Toshiba Support Forums in Europe
I wonder if you used Windows 7 things wouldn't be better. Have you investigated XP Mode? It's free. Wouldn't hurt to try that on one machine.
Windows XP Mode and Windows Virtual PC
-Jerry

Airport extreme utility cannot find any wireless device. i have a tmobile web connect manager installed in the same machine.

When I run AIrport utility in my windows xp after connecting the airport base station, it tries to scan but it does not find any device. But when I connect my TMobile air card anf connect via Wifi it find the airport base but it does not have a feature to name my network and protect with a password. please help.

Finally got it working.
I think I was holding the reset button too long, and it wasn't actually resetting.
I would hold it until the light started blinking, hold it a little longer and then let go. As soon as I would let go the light would stop blinking.
However I eventually held it and counted 1 one thousand 2 one thousand etc all the way to 10 and let go when I got to 10. When I did it THAT way the light continued to blink for a bit after I let go...and since then the computer has been able to recognize it.
I think if the light stops blinking the second you release the button the thing hasn't actually reset. Woulda been great to put that in the freakin' manual...

Satellite Pro C660-1LP drops or cannot find a wireless connection

We are a school and purchased 12 Satellite C660-1LP last summer these are causing constant problems by dropping or just not fining a wireless connection.
This is only rectified by rebooting; sometimes multiple times
We have a number of other makes and models of laptops onsite and they have no problems.
We have XP installed on all devices with the latest drives and BIOS and we are using CISCO Aironet 1130AG access points
The problem we have is that there is no obvious fault but the issue affects all/only this model of laptop onsite and is rendering them unusable/unreliable
Could anyone please help
Ian Noble

Hmm did you also disable the power saving for WLan card?
This can be done in Win 7 Power Management.
Additionally disable the option Allow to turn off this device to save power. This option is placed in device manager Wlan card properties last tab (power management)

Murder on the Airport Express (AE 1st Gen cannot find Wireless while plugged in in the same room as the modem, router and Time Capsule

First, the reason for my compounded frustration:
I wrote a lengthy, comprehensive post on this late last night. I submitted it and received a notice at this URL:
https://discussions.apple.com/___sbsstatic___/maintenance.html?start=0&tstart=0
It gave a message: "A yellow sticky bearaing the words, "We'll be back soon." and a typed message reading, "We are busy updating Apple Support Communities for you and will be back shortly." Needless to say, it never came back. This morning as I began trying to reconstruct the very detailed post I wrote last night, the Communities system offered me an opportunity to restore the post from last night. Sadly, it contained only a portion of the first line.
I'm going to try it again. The problem inherent in putting it all in words last night, is that I no longer remember the exact wording of the error messages.
I've never gotten this Airport Express (1st gen, purchased mid 2010) to work. I thought it was working, but working poorly. A green light on the device is, apparently, NOT an indication of connection to the wireless. It wasn't workingl.
Description of devices which use the network:
I have a Broadband network with a modem.
It is connecteed to my 2T Timecapsule (purchased mid 2010).
Connected to that is a 24 port Cisco Router.
Not connecting to that, though showing a solid green light, is my Airport Express (1st Generation, purchased mid 2010)
Connected to the router are many ethernet cables giving hard-wired access to:
Printers (HP 8600 Pro purchased 2012))
MacBook Pro (purchased mid 2010) and
IMAC (purchased mid 2010).
3 Apple TV devices (1st generation purchased early 2011)
1 Apple TV device (2nd generataion purchased August 2012)
Connecting to the Wireless Network are IOS devices (current IOS versions on all)
iPad 2nd generation (purchased the day it was available)
iPad 3rd generation (purchased the day it was available)
iPod (mid 2010)
iPhones (4S)
Description of Layout of Network/House
My home is approximately 70 feet by 25 feet.
All Networking hardware is at one end of the house, the south side.
Airport Express (1st Gen, 2010) has been placed in the middle of the house to boost the wireless access at the north end of the house.
Ethernet cables are installed under flooring with cable ends extending up through flooring, and are availble to all devices with Ethernet ports..
Description of Problem
Investigation of the wireless access dysfunction with the iPad (2nd generation, mid 2010) revealed no connection to the Wireless Network, in spite of glowing green light on Airport Express and Airport Utility screen.
Description of actions taken to correct the problem
Loaded Airport Utility on MacBook Pro.
Airport Express shows green light on screen.
Double clicked on Airport Express Icon
Message that Airport Express was unable to extend the network
Message changes suddenly to something about not finding the Airport Express
Airport Utility searches Airport Express, attempting to read its settings
Message appears: Device not found. Airiport Express was previously part of the network, and offers to let me "forget" the base station.
I exit the error message.
A yellow triangle bearing an exclamation point sits to the left of the Airport Express' Description
Airport Express shows green light (as always)
Clicking the link, "Other AirPort Base Stations" indicates no base stations can be found.
Moved Airport Express to the room at the south end of the house containing all network devices
Plugged it in with clear, completely unobstructed view of Time Capsule.
Light on Airport Express flashes yellow and then turns solid green (like always)
Bring Mac into the room at the south end of the house containing all network devices and the Airport Express with the green light
Close Airport Utility on Mac
Reboot Mac
Open Airport Utility on Mac
Airport Express still shows as it did in 1.1.7. above.
Attempts to check Airport Express' access to Wireless network:
Unplugged Airport Express HEY! THE GREEN LIGHT WENT OUT!!! ;0)
Disconnected all Ethernet cables.
Tested ALL devices for Wireless access.
All devices access the Wireless network extremely well (dot and three curved bars) EXCEPT
IOS Devices tested at the north end of the house. These devices show a blank where the wireless bars should be, and intermittently show a dot.
Followed instructions contained in a similar discussion about Airport Express not functioning:
Unplugged all Networking Hardware
Powered off all Equipment which access the Internet in any possible way.
Powered up all Networking Hardware, one at a time, in the order described in that discussion.
Powered up all Equipment which access the internet, one at a time.
Tested ethernet cablingAll equipment functioning.
Tested Wireless access:
Removed all ethernet cabling
All devices, including IOS devices, access the Wireless Network perfectly EXCEPT any placed in the north end of the house. Those perform exactly as they did in step 3.3.2.
Connected all ethernet cabling.
Plugged Airport Express into socket in the Network Hardware room at the south end of the house. I get exactlyt the same results as before. The lovely green light glows on the Airport Express. Airport Utility reports Airport Express cannot find the Wireless network and also says there are no base stations connected to the internet.
Still in Network Hardware room, I attempt to find other base stations by cabling the Airport Express to the MacBook Pro
Airport Utility shows Airport Express with a green light
I double click the Airport Express Icon
Box says connection is average and status is (green light) Extended Network.
I click Edit
I go through each tab. I note that in the Wireless tab, the Network Mode is as I had set it, "Extend a wireless network".
Under the Network tab I note that "Enable Access Control" is as it should be, NOT selected.
Under the AirPlay tab, I note that "Enable airPlay" is selected.
I click cancel and leave the Edit screens.
Curious to know if Airport Express can find the Wireless network now that the device claims to be functioning as an extended wireless network, I disconnect the ethernet cable from the Airport Express.
I watch the Airport Utility screen closely. Nothing is happening.
With bated breath, I double click on the Airport Express icon.
The popup box shows "extended wireless network"
I click on edit and we start the whole mess over again. (See 1.1-9. above)
Curious to know if cabling the Airport Express to the iMac (almost to middle of house) will offer hope and prosperity to IOS devices at north end, I unplug the Airport Express and carry its now-exhausted little body to the iMac, ethernet cable in hand.
As I unplug the iMac from its ethernet access, I'm informed by Cranky Boy that no way is he going to accept that as a reasonable solution to his problem. He will not live wireless while even one ethernet cable is poking up through a floorboard.
Cranky Boy is reassured when informed that, though the Airport Utility shows the Airport Express connected, merely double clicking on the icon produces the same result as laboriously described in 1.1-9. above.
After quieting Cranky Boy by reconnecting the iMac to the Ethernet, I return the Airport Express to the Network Hardware room.
Again, curious to know ... I reconnect the Airport Express to the MacBook Pro. I want to know if it will exrtend the Wireless network from its position one foot from the Wireless Network.
I close and reopen Airport Utility (as I always do, but forgot to write)
I click on the Airport Express icon (which bears a little green light like the other big boys).
BUT THIS TIME, when I click on the Airport Express icon, the pop-up box says my connection is Excellent, the green light status shows, "Extended Network" and clicking on "Extended Network" produces the same old `Airport Express was unable to extend the Wireless Connection.
I click on the Edit option.
I buzz through all the tabs. I cancel instead of update, leaving everything as it was (as I did the first time)
I decide to go back into edit and select "Internet Options" under the "Internet" tab.
Since I have no idea whatsoever as to what IPV6 is and what it governs, I decide to configure IPV6 to Automatically Connect and then, with a whole new set of opportunities, I leave IPV6 Mode set to "Tunnel" and then I learn that I will get to see what happens when "Enable IPV6 Connection Sharing" is enabled.
I check the other tabs to see if anything has changed in their menus
Jesus Saves and so did I.
Apple updates and so did I.
I am warned that my device and its network services will be temporarily unavailable if I continue.
It seems unaware that I am laughing uncontrollably at the suggestion that my device and its services will be TEMPORARILY AVAILABLE. What? An improvement in performance is warned?
Life continues and so do I.
I breathe deeply to decrease my adrenaline.
Airport Utility flashes a red warning next to the Airport Express Icon and then quickly rethinks the matter and decides to show it as connected.
I click on the Airport Express Icon. This time my connection is only "good".
I click on Extended Network. With a new-found consistency it informs me that my device is unable to extend the Wireless network and it chats with me about using the same Wireless password for my device that is used for the Wireless network access. I did. It is.
I change my settings back to the way they once were, I save like Jesus and Update like Apple
I decide to go back into Edit and modify the settings under the Wireless tab, changing from "Extend Wireless Network" to "Join Wireless Network".
I save.
I click on the Airport Express Icon. My connection has degraded further to "Average"
I click on edit just to see what will happen, but no further information is forthcoming. Settings are as I left them.
I wonder if the Airport Express would extend itself now that it has joined the Wireless Network.
I click the Airport Express Icon.
I click Edit
I change the Network Mode from "Join a Wireless Network" to Extend a Wireless Network. Unfortunately, there was no option for "don't forget where the Wireless Network is!"
I am still "unable to extend the Wireless network"
I disconnect the Airport Express from my MacBook Pro.
After closing and opening Airport Utility, I sit and stare at the Airport Express Icon.
It has no light or error messages
It has a yellow triangle with exclamation point
It has no light or error message
It has a yellow triangle with exclamation point
I finally decide to see what THIS error messages says. It says Device Not Found. Patti Harada's AirPort Express was previously part of your network. Check that it is still in range of your network and is plugged into a power outlet. Click Forget to remove this base station from this network."
I click "Forget". Airport Utility has forgotten the Airport Express ever existed. It has also forgotten how to find it again.
I, however, am unable to forget how much I shelled out for this POS and fear I will never recover from working this intensely and tediously on documenting something so hideously inconsistent in its test results.
I wonder if I should recable the Airport Express to my MacBook Pro
I decide I've had about enough.
I document this ad nauseum in the hopes that someone can read it THOROUGHLY and offer me a solution to my problem. What is my problem? I am so busy fighting off Alligators that I forgot I only came in to drain the swamp! Ah, but I remember now: Cranky Boy can't watch Netflix on his iPad (2nd generation) in the north end of the house.
Any solution that works will do. I'll buy another piece of whatever kind of equipment you think best.

Well, aren't you all that and a bag of chips!!!!
Oh what a relief! What a RELIEF!
That just cleaned up my life. And Cranky Boy is actually smiling!!!
Houston, we've got dots AND BARS!!!
P.S. All my firware and software are always current. If I spent as much time looking for a reset button as I spend checking for software updates, I mighta not needed to work at this!!!!
P.P.S. Airport Utility shows Cranky Boy's iPad as the Airport Express' Wireless Client!!! Who knew?
Thank you so much, m'Lord. I am in your debt. What would you have me do?
Patti in Tucson AZ

Photosmart C6380 cannot find computers wirelessly

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