Photosmart C6380 help black won't print

I have replaced all cartridges once and no black will print. Now I just replaced them again after I emptied the others trying to get it to work. Now black varies from nothing to very very light.It always shows alignment failed.Tried everything but a new printhead. HELP!

I have had this exact issue emerge this weekend. I've tried everything I can think of to remedy the situation--cleaned the printing head (multiple times), replaced the black cartridges, even disconnected the printer, re-booted it, and re-initialized it ... all to no avail.
The colors print just fine; however, black will not print.
Very frustrating. Any ideas?

Similar Messages

Reprinting black@white photographs on photosmart c6380 help

photosmart c6380. place black@white photo on glass plate. crop etc set to copy in black@white. press button to reprint in black@white reprints very very reddish not black@white at all. checked print head ok, hp inks ok, premium glossy photopaper. all done at front of printer not through computer. hp a dead loss first and last hp product for me

never found an answer to this problem. it does not matter what settings you chose b/w photos look a1 on screen but reddish when you print. hp have been a dead loss. i think it is the scaning light reflecting of the shiny photo paper they come outt alright on plain paper but being as i asked hp before i bought this printer if it printed b/w photos and they assured me that it would i will never buy another hp product again after sales is an after thought. do not waste your ink trying it is a dead loss

C3180 Photosmart All-in-one won't print. Gives message 'clear paper jam.' There is no paper jam.

C3180 Photosmart All-in-one won't print. Gives message 'clear paper jam.' There is no paper jam. About a month ago there was a paper jam, but was removed. It worked fine since then until yesterday. I've tried all the HP trouble-shooting suggestions- unplug, take apart, manually move carriage, etc. and nothing has solved the problem. The paper does not advance...all that happens if I try to print is a lot of noise like carriage going back and forth and after a/b 1-2 minutes it will show the "red X" blinking on the printer and a message on the computer screen, "Clear paper jam." When the problem first started yesterday the message was that the printer was "Out of paper." I need to print a resume and this is just the wrong time for someone such as myself with little computer knowledge to try to figure it out. Thanks for any suggestions!

Hi there pattimessick,
You may not need to remove/re-add. Try downloading and running the print and scan doctor located here:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03275041&cc=us&dlc=en&lc=en
It can fix a lot on its own (especially connectivity problems) and if not give a better idea of what is going on.
Best of Luck!
You can say thanks by clicking the Kudos Star in my post. If my post resolves your problem, please mark it as Accepted Solution so others can benefit too.

7520 Black won't print

I have a C410c Photosmart printer and the black printhead would not print. I tried all of the fixes on here and it would't work. I decided to buy a new photosmart printer and it worked fine. For about an hour, now it won't print black. Obviously it is something in my system that is causing this problem, but the software diagnostic says everything is fine. But no black. Two hours ago when it ran the set up there was a complete picture, but now it is absent. Please help.

Hello there! Welcome to the forums @CindyBill
I understand your new Photosmart 7520 is not printing in black ink and I have a suggestion to offer you.
If this guide does not help and the printer still will not print in black, please consider calling HP directly to inquire about a replacement.
Fixing Print Quality Problems for the HP Photosmart 7520 e-All-in-One Printer Series
HP's contact info:
If you are calling within North America, the number is 1-800-474-6836 and if you are calling outside of the US/Canada,: click here.
All the best
R a i n b o w 7000I work on behalf of HP
Click the “Kudos Thumbs Up" at the bottom of this post to say
“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

C6380 two cartridges won't print

Photosmart C6380. OEM cartridges. Tried to print a picture but it came out pink and black. Software said all color cartridges were low (I don't believe this) so I replaced all four color cartridges with new HP cartridges. Still prints everything pink. Ran self-test, the cyan and yellow blocks are blank. Attempted printer head cleaning but it failed. Test pages stop printing after the letters and the pink blocks.
Thanks.
This question was solved.
View Solution.

Hi Ciara,
I ordered part number CN643A as you recommended ($29.44 plus $11.25 S&H), and it arrived today. I eagerly followed the directions, cleaned the contacts on the printer, opened the package, carefully inserted the new printhead, and started re-installing the cartridges. This is when I first noticed that the new printhead only has four spaces for cartridges, three color and one black! No space for photo black! I tried installing the cartridges but it would not accept the 564XL regular black cartridge. Obviously this printhead is for a different model.
I went to HP's parts ordering site and entered my serial number, no printhead came up in the list of available parts.
I guess I will call the 800 number on the invoice and see whether I can exchange this for the right printhead, if it is available. If not and they won't take it back, I am disinclined to spend another $40 for another new printhead, the $80 I would have spent just on the printhead replacement could have been spent toward a new printer that works.
[Bob, I had already ordered the new printhead before receiving your advice. I will continue to pursue the new printhead option for now, but will keep your advice in mind as a last resort. Thanks.]
Wayne

HP Photosmart C6380 not scanning or photo printing with Windows 8

Just purchased HP M6/1125DX/15j with Windows 8. My current HP printer is an HP Photosmart C6380 All In One. The printer does work but the photo part and scanning icons no longer appear that were on my desktop before. I tried to download the whole program that said would update my printer but after 6 tries at an hour each, at the end it just said my download was cancelled. Is there any chance my printer will be supported by Windows 8 and how do I do that if I can't download. Or am I stuck buying a new printer? Thanks
This question was solved.
View Solution.

Hi,
The C6380 is supported in Windows 8 and has a Full Solution Download. I would try using the Print Install Wizard to help download and install the drivers.
Try this link for the Print Install Wizard.
Print Install Wizard
Say Thanks by clicking the Kudos Star in the post that helped you. Please mark the post that solves your problem as Accepted Solution.
I am employed by HP

PhotoSmart Premium fax C309 won't print black ink

Windows Xp series 2. Had been refilling ink cartriges when problem first occured. Installed two new black ink cartriges and still wouldn't print black ink. Cleaned print heads several times using the menu on the printer. Still did not correct the problem. Color is fine. Did a print test report and all color ink shows fine but no black. Alignment is fine. Do I need a new print head? Printer only gets occasional use.

Hi there blackcat61,
This article covers print quality issues like missing colors and others. Give the steps listed under your operating system a shot and let us know if it helps.
Best of Luck!
You can say thanks by clicking the Kudos Star in my post. If my post resolves your problem, please mark it as Accepted Solution so others can benefit too.

C7280 BLACK WON'T PRINT

I've read many other comments about Photosmart All-In-One problems with the black cartridges - why is this happening? Can anyone give me some suggestions? I've tried all troubleshooting tips, boughtand tried TWO new cartridges....and still can't print black. I might have to throw the printer out in the trash, except I can't afford a new one right now. And guess what brand my next one WON'T be!!! PLEASE, HELP ME, SOMEONE!

Dear Friz,
Thanks for answering, but that's the first thing I tried., and repeated several times, with no results. I've been talking to several computer-savvy friends, and this is a common problem with HP all-in-ones, with no resolution. Bob from HP has not answered me, and that's because he doesn't have an answer. The only answer is to throw it away. I'm glad you're printer is working, but my is useless. Have a happy holiday and new year!

Color black won't print

I can't get the color black to print. All ohter colors print OK. Put in a new blk cartrige (even tho the old one was still 3/4 full) and that didn't work. Ran the HP print and scan doctor, said everything OK bbut still won't work. Cleaned the print heads several times, still won't work. Unpluged adn re-powered the printer, still nothing. Any ideas....???
This question was solved.
View Solution.

The document here has troubleshooting steps that may help resolve black not printing on your Officejet 6500a Plus. Be sure to check the vents. If the above does not resolve the problem the post here may help.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

New ink cartridges in Deskjet 5525 but black won't print or prints in light gray

I installed new ink cartridges. Black prints as very light grey or not at all in some instances

Hi @rhare
I see you are having troubles with your black ink.
Please complete all of the steps in the following document; Printer Does Not Print Black Ink or Color Ink, or Prints Blank Pages Although I hope this resolves the issue, it might not. As you have a 5525, If the issue persists, I would suggest calling HP Phone Support, even if your printer is out of warranty, as you may require a replacement printer.
The number to call HP is 1-800-474-6836 for Canada and US, or you can Contact HP Worldwide.
Please let me know if the document resolves the issue, or if you called HP and the outcome of the call. Thanks.
Please click the Thumbs up icon below to thank me for responding.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

Hp officejet 6500 wireless e-709, black won't print.

I changed the cartridge but no luck. aligned the print heads and cleaned them in the "tools" section
The color cartriddges need to be changed but I am hessitant to change tthem if the black is not going to work
any ideas or recommendations?

The troubleshooting steps in the document here may help resolve black not printing on your Officejet 6500 e709 wireless printer. Be sure to check the vents as shown in solution three.
If the above does not resolve the issue then soaking the printhead as shown in the post here may help.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

Re: Black won't print

Having a major problem HP officejet 4620 suddenly would not print black. So carried out everything same as the other person, checked vents, run that programme for problems which came up clean, cleaned nozzles, changed all cartridges, uninstalled all of it and reinstalled. Nothing so I got my old Epson XP102 printer from loft messed about loading onto my HP Pavillion windows 8.1 64 bit laptop and guess what, its doing the same thing, no black!
This tells me its the PC not the printers!
Please help, I have lots of work documents to print off for tomorrow nights work!!
Thanks,
Allie

Hi Allie
Is the OJ 4620 within warranty? You can check by entering the printer serial no. below....
http://h10025.www1.hp.com/ewfrf/wc/weInput?cc=ie&lc=en
Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP

HP 7510 black won't print

Have replaced cartridges with XL cartridges and the black color doesn't print black........only a faint gray. I removed the new one and placed it with another one md still no black color. Using genuine HP cartridges. First time for this trouble.help!
[Personal Information Removed]

Hey @Woohop ,
For this ink cartridge issue I suggest you contact HP Technical Phone Support and let them know what you are experiencing, they will take care of you!
If you are in Canada or US call 800 474 6836, or you can Contact HP Worldwide.
HP printers generally have a 1 year warranty from their purchase date, you can verify the warranty using the following link if you would like; warranty check.
I hope this helps. Happy New Year!
I worked for HP.

Help; attachments won't print

hi, help needed please.
the body of my emails will print but not my attachments (words docs etc). tells me that "The format of one or more of the attachments is not supported by ePrint" but they are standard MS files so not sure what the problem is. Using latest version of MS office; is that the problem.......?
Any help much appreciated thanks!

Hi,
You mentioned in your post that there were other file types apart from word. The file types that are supported by eprint are listed below. If you have a file type that's not on the list, that could be the issue.
Microsoft Word
Microsoft PowerPoint
Microsoft Excel*
.pdf
.txt
HTML
.jpg
.gif
.png
.tiff
.bmp
"Although I work for HP, I'm speaking for myself and not on behalf of HP"
"Say "Thanks" by clicking the Kudos Star in the post that helped you.
--Please mark the post that solves your problem as "Accepted Solution"

HP photosmart plus b290a-m won't print color even though levels are above 30%

My printer only prints in black and white when the color levels all show between 30-50 %. Any subbestions?

Hello,
Follow the steps in the link bellow to solve the issue :
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03369392&tmp_task=solveCategory&cc=us&dlc=en&jumpid=oc_r1002_usen_s-001_r0001&lc=en&product=5199463

Photosmart C6380 help black won't print

Similar Messages

Maybe you are looking for