Photosmart C6380 Mac OS X 10.6 Printing Failure

(1) Unit will not print from computer or copy, but,
(2) Until will scan successfully from computer.
Have tried all troubleshooting suggestings from manual and HP websites and failed to resolve problem.
Thanks.

It's really hard to diagnoss this as not everyone has the same hardware, but here's a fix list you can go through to see if it's something about your Mac that's to blame.
Step by Step to fix your Mac
Uninstall and reinstall and update your third party software drivers, it's all I can do.

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Photosmart 7510 e all in one series Printer failure Oxc19a0023

After having been turned off for several months, I plugged in my 7510e and the following message came on the screen.
Printer failure, Oxc19a0023, Please turn printer off then on. I did this with no change. I unplugged both electric plus and USB and reconnected. I removed the cartridges and replaced but the same message keeps coming and I cannot get passed this message. If anyone has had this problem and has been able to fix this or if anyone know how to fix this I would really appreciate some help. Thank you.

Hello @TSLI76 , and welcome to the HP Forums, I hope you enjoy your experience!
I see you are experiencing 0x errors. I would like to help!
I would recommend removing the ink cartridges, and performing a power reset. Disconnect the power cord from the printer and the power outlet, then wait 60 seconds. After 60 seconds, plug the printer back in. Ensure you plug the printer directly to a wall outlet. Make sure to bypass any sort of surge protector or power bar.
I would also recommend this document on An 'Ink System Failure' or a '0x ...' Error Message Displays on the HP Printer Control Panel.
Good luck and please let me know the results of your troubleshooting steps. Thank you for posting on the HP Forums!
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
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Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

HP Photosmart C6380 not scanning or photo printing with Windows 8

Just purchased HP M6/1125DX/15j with Windows 8. My current HP printer is an HP Photosmart C6380 All In One. The printer does work but the photo part and scanning icons no longer appear that were on my desktop before. I tried to download the whole program that said would update my printer but after 6 tries at an hour each, at the end it just said my download was cancelled. Is there any chance my printer will be supported by Windows 8 and how do I do that if I can't download. Or am I stuck buying a new printer? Thanks
This question was solved.
View Solution.

Hi,
The C6380 is supported in Windows 8 and has a Full Solution Download. I would try using the Print Install Wizard to help download and install the drivers.
Try this link for the Print Install Wizard.
Print Install Wizard
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What is the Claim Code for an HP Photosmart C6380

I am trying to be able to print my Yahoo e-mails from my Samsung Galaxy S3 (4.1.2) to my HP Photosmart C6380 using HP e-Print. Both connected to my home Wi-Fi. If you have any idea how to do it, please let me know the step by step procedure. Thanks.

Hi there, the Photosmart C6380 is not an ePrint enabled printer so it will not have a claim code. To print from the Galaxy S3, the first thing you can try is to download HP's free ePrint mobile print app. Although its named ePrint it does support printing to some legacy wireless HP printers provided the printer is on the same WiFi network as your Galaxy S3. When you have the app installed on the phone, open it and it will automatically try and discover any printers that are on the network. Here's a link where you can learn more about the app and it also includes a download link to the Google Play Store http://www8.hp.com/us/en/products/smart-phones-handhelds-calculators/mobile-apps/app_details.html?ap...
Give that a try and see how you get on.
Best.
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I am an HP employee.

HP Photosmart C6380 won't print entire page

My HP Photosmart C6380 won't print entire pages. Some lines near to the end of the page aren't printed. Once in a while it prints the entire page.
This question was solved.
View Solution.

I think the problem has been solved. Thanks!

Photosmart B110 is not recognized bij MAC (10.8.5), allthoug printer is plugged in with USB

Hi,
While setting up my E-Printer, my mac sees the printer via USB.
Coming to the point to configure the 'E'part, thus making the printer ready for wireless connevtion/printing, my mac asks to connect the printer via USB (but it allready is connected....??
Can anybody help me??
Tenx.
Geert-Jan

Hello GJvT
I understand your concerns with your Photosmart B110 printer. I noticed you have performed some necessary troubleshooting steps.
If you are experiencing issues during the installation via wireless, then please follow this HP document on The Printer is Not Found During Wireless Network Installation. Here is another HP document to reference Wireless Printer Installation Troubleshooting.
If you have already installed this printer over a wireless network and you are unable to print, then please follow this HP document on Printer Offline. Please select your correct Operating System.
If these steps don't resolve your issue, please let me know and I will continue to assist you further. Also if I didn't cover what you are stating in this post, then please let me know.
Look forward to hear from you.
I worked on behalf of HP.

HP PhotoSmart C6380 will only print to default printer in Outlook

Hello,
I hope you can help me figure this out. We recently purchased a HP PhotoSmart C6380 for an employee here and we have encountered a strange problem. If the printer is selected as default, then regardless of what printer we choose in Outlook only we can only print to that printer. The last printer she had did not do this and it was an HP as well (although I can't remember the model). Both printers were set up as network printers. The difference is that on the previous printer we set it up by created a TCP/IP port and sharing that out to others. This printer had a network option upon install, so I did it that way.
Anyone that is sharing this printer has the same problem. If they want to print out any e-mail (does not matter if there are attachments) it will only go to this HP printer regardless. We are using Office 2007 and I have done my research on it as well, and I can't find a common thread, since the last printer was also used to print within it, but had no problems choosing other printers.
The only thing I can come up with is the way I installed this printer. We just had a network cable attached to it and had the software search for it and set it up in that fashion. Again, I don't think it's Outlook 2007 because it only occurs with this particular printer, albeit only in that application.
Has anyone ever seen anything like this?
Thanks,
mtaffer

Hi SportBilly15,
Welcome to the HP Support forums. I understand that your Photosmart 6510 is not printing black ink correctly.
I have included the Fixing Ink Streaks, Faded Prints, and Other Common Print Quality Problems document. It will take you through several trouble shooting steps to correct the issue.
Regards,
Happytohelp01
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Photosmart C6380 AiO won't print black

Hi, We have a HP Photosmart C6380 All-in-One that will no longer print black. The photo black and the color cartridges are OK as far as I can tell. It is the regular black that won't print. We had this happen the last time we changed the regular black ink cartridge. For some reason the new cartridge wasn't printing anything so we momentarily went back to the old cartridge and it worked again. Then we took out the old cartridge and put back in the new cartridge and it continued working. Now the cartridge is about half empty and it has quit printing black. This shouldn't be a computer related issue. But in case it is important: WIndows XP SP3. Sorry I'm not sure exactly what driver version I'm using but I did run HP Update through the Solution Center -> Help -> Check for Updates and everything is up to date as far as I can tell. I've tried to get the printer to print black by going through the menus on the printer itself Setup -> Tools -> Printer Status Report. It kicks out only a blank page. I tried running the HP Hardware Diagnostic Utility. It reports that everything is fine but, of course, when I tell it to print a test page it kicks out a blank page. We finally gave up and put in a fresh new black ink cartridge (564 XL) and it still doesn't print anything. Any suggestions?

I see this is still being read so the following is an update. My earlier reply mentioned the printer started printing again. It printed for a while but eventually the same problem started again- no black or blank print-outs and a new ink cartridge didn't help. I think the print head was dodgy. The printer wasn't worth the cost of buying a new print head and wasn't sure that would help. I looked for a printer at a thrift store with a matching print head or same ink cartridges. I found a printer that produced a good print test page after some cleaning cycles, bought it, and moved the ink cartridges to the printer.

Photosmart C6380 lines in picture prints

I am having problems printing 4x6 photos on the 6380. Set settings to best picture printing and have black lines running vertically down the picture. Unable to figure out how to fix, any suggestions?

Hello there! Welcome to the forums @mrbovidar ,
I saw your post about how your scans are now quitting in the middle of a scan job, from your Photosmart C6380. I hope to help you out, and would like to start with a few steps and questions for you.
To see if the problem is hardware related, opposed to software related, try a few copies from the front panel of the unit and let me know if the copies also cancel during a copy job.
Regardless of the copy results, try a reset and ensure the printer is plugged in directly to the wall outlet, avoiding power bars and surge protectors. This ensures the printer is receiving full power, and I have personally witnessed this alone, fixing a scanning communication issue. It's worth a shot.
Reset:
Press the Power button to turn on the product.
With the product turned on, disconnect the power cord from the rear of the product.
Unplug the power cord from the wall outlet.
Wait at least 30 seconds.
Plug the power cord back into the wall outlet.
Reconnect the power cord to the rear of the product.
If the product does not turn on by itself, press the Power button to turn it on.
Try a scan again, and let me know what happens during the copies and scans.
Also, let me know:
Which OS you're running on your computer.
If the scanning will work to any other device.
If you have tried another USB cable.
I hope to hear back from you, have an awesome day
R a i n b o w 7000I work on behalf of HP
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Runtime error installing driver for photosmart C6380 on Windows 7 Professional 64-bit machine

I have an HP Photosmart C6380 All-in-one printer networked to home network and connected to a laptop (hardwire) with Windows 7 Professional 64-bit operating system.
Downloaded driver from HP site and receive message:
Runtime Error
Program:c:\USERS\.....\AppData\Local\Temp\7xS374E\SETUP.exe
Any suggestions?
I can print, but cannot use other all-in-one functions

Hi HW65,
Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.
Sorry to hear that you are getting errors when attempting to install the HP Software and Drivers for your printer.
Please remove any cables that you have connected to the printer with the exception of the power cable. Please make sure you have the power cable connected direct to a wall outlet and NOT a power bar/strip. Here is a document that explains the Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector. Note that the printer in the document is a LaserJet printer and this is only used as an example and that the document is meant for HP products in general.
Please remove the Printer from the computer with the use of the uninstall utility that can be located in the All Programs menu in the HP folder under the model of your printer.
Please click on the following link to download and install the printers HP Photosmart C6300/6324 All-in-One Printer series Full Feature Software and Driver. Please save the file to your desktop so that it creates it's own Icon.
Once the download is complete, double click the Icon and follow the instructions. Please do NOT connect any cables to the printer until the installation prompts you to do so.
If you have any other questions or any concerns, please feel free to write me back.
Thanks for your time.
Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

Photosmart 7525 - Mac OS 10.4 driver/software

HP no longer supports my PowerPC Mac, which runs Mac OS 10.4.11. Unfortunately, HP also generally does not make its printer drivers available outside of a full software suite install (as far as I can tell). If I had access to just the printer driver my guess is that it would work fine under 10.4.11, since later versions of Mac OS use the same printing system. (However, I have never been able to figure out where HP hides printer drivers in OS X.)
Fortunately, there are third party (hpijs and Gutenprint) drivers for many HP printers, but these do not yet include the Photosmart 7525.
HP also does not explain which drivers might work with other printers. I've generally been able to find one that works on a printer for which I do not have a "named" driver by trial and error. For example, I can print to the 7525 using a 7550 driver. However, I have no way to know if this is the best choice.
Does anyone know:
1. Is there a way to get HP's Photosmart 7525 driver without the software suite?
2. If not, which other driver (i.e. one found in hpijs or Gutenprint) is likely to give the best printing results?
3. Would the software listed at the link below, which includes "7500 series photosmart printers" work with the 7525?
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?cc=us&lc=en&dlc=en&softwareitem=ps-33827-2
4. W
Also, is there third-party scanning software that might work with the 7525 on Mac OS 10.4?
Thanks.
- TSN

Unfortunately, since you are running Tiger v10.4.11, I think the highest iTunes version you can use is 9.
You should be able to purchase iTunes media on your current version of iTunes regardless.
Launch iTunes, select iTunes Store in the source list on the left. Click Sign In on the right side of the page. What happens when you do that?

Hp c6380 all-in-one unable to print from ipad

I do not know if this printer is able to print from a ipad . If it is , how ?

Hi there,
If you do not have an HP ePrint-enabled printer (which the Photosmart C6380 is not), you cannot print from an Apple device using the HP ePrint service or Apple's AirPrint. However, HP has a free mobile printing solution for HP wireless printers: the HP ePrint mobile app.
You can give that a try by following the instructions here.
Thanks!
Tara
**Although I am an HP employee, I am speaking for myself and not for HP.

Reprinting black@white photographs on photosmart c6380 help

photosmart c6380. place black@white photo on glass plate. crop etc set to copy in black@white. press button to reprint in black@white reprints very very reddish not black@white at all. checked print head ok, hp inks ok, premium glossy photopaper. all done at front of printer not through computer. hp a dead loss first and last hp product for me

never found an answer to this problem. it does not matter what settings you chose b/w photos look a1 on screen but reddish when you print. hp have been a dead loss. i think it is the scaning light reflecting of the shiny photo paper they come outt alright on plain paper but being as i asked hp before i bought this printer if it printed b/w photos and they assured me that it would i will never buy another hp product again after sales is an after thought. do not waste your ink trying it is a dead loss

Photosmart C6380 not recognized on network by Windows 7

Photosmart C6380 worked great on Windows XP computer. It could be accessed through the network from several XP and VISTA computers. Installed a Windows 7 64 bit computer. It could not print to the networked printer on an XP computer. Installed the printer on the Windows 7 64bit computer and could print to it from the Windows 7 computer it was attached to. Could not print to it from the XP computers. Have downloaded latest HP drivers for Windows 7. I have seen a number of people complaining about the same problem in Microsoft forums. They have not been able to solve the problem. I downloaded an HP network test program to the XP computer and it does not see the HP printer on the Windows 7 computer. XP OS does see the printer and adds it but it doesn't print.

There is a detailed solution to this problem found on How to Geek at the following link:
http://www.howtogeek.com/howto/windows-7/share-files-and-printers-between-windows-7-and-xp/
This covers both file sharing and print sharing.
Although I am an HP employee, I am speaking for myself and not for HP.

Used black ink from my HP Photosmart C6380 won't work in my new HP Photosmart 7525

The black ink from my HP Photosmart C6380 won't work in my new HP Photosmart 7525. The cartridge is a 564 for both printers. However, I get the message that the ink cartridge has been used previously even though it is a newer cartridge that I had used in my C6380. Why won't this work?

Hello LTron,
Welcome to the HP Support Forums!
I see you are looking to use a cartridge previously installed in a different printer, the Photosmart 7525 says it a used cartridge.
If you are trying to use this cartridge before using the setup cartridges that come with the 7525, it will not work. Once the printer is initialized with the setup cartridges you would be able to use other ones.
If you have already used the setup cartridges, this error should only be letting you know that it has been installed in a printer before. Hitting OK, next, etc should clear the error.
'Used or Counterfeit Cartridge Detected' or 'Counterfeit Cartridge Advisory' Message with A Genuine ....
I hope this information has helped.
JERENDS
I work on behalf of HP
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Photosmart C6380 Mac OS X 10.6 Printing Failure

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