Photosmart C7180 on Windows 7 x64: Big problems

My faithful Photosmart C7180 has gone to a near-useless state since I attached it to my new desktop machine running Windows 7x64.  I am connected via a wired connection/usb cable. Some of theese new antics include:
Solutions Center says it's Disconnected, when it is not
The scanner doesn't work
When I attempt to print a doc, I get a partial print of the doc, along with 5 or 6 sheets of papers with a few random characters printed at the top.
I have installed, uninstalled and re-installed the latest version of the software as downloaded from the website (v 13.1.0) far too many times.  This does nothing.
I have run the HP Print and Scan Doctor....the print side says it works fine (it doesn't); the scan option fails on the Driver Check, saying that 'the scan driver is unable to communicate with the product'.  I've followed the instructions to unplug the printer, plugging it back in, restarting the computer, multiple times....again, this does nothing.
Anybody out there have any suggestions, other than hauling this thing to the dump?
This question was solved.
View Solution.

I would try possibly using another method of connection. Possibly it is the USB cord that is malfunctioning. If you have another cord try that, or you can try setting the printer up on your network using a wired-Ethernet connection. 
Try this and let me know how it turns out! 

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