Photosmart C7180 Printing Issue

So here's a strange one, my 9 month old Photosmart C7180 has developed a nasty habit of printing every other page in Landscape mode. I've been using the printer on a near daily basis for 9 months, but 2 days ago I started noticing this weird quirk when printing multiple page documents. I can't verify what may have triggered this (software or OS update) because it is possible that I haven't printed multiple page documents for a few weeks. I have checked for OS/App/Firmware updates and verified that I have the latest drivers and software. I have restarted both systems and reset the factory defaults for the printer.
I can print a single page in Portrait mode, but if I print 3 pages the 2nd page comes out in Landscape. I can print the 2nd page individually and it comes out fine. It happens whether I'm printing from Microsoft Word or even if using Microsoft Photo Editor or HP Photosmart software.
I am using the TCP/IP connection for printing from my Microsoft XP notebook (although I just verified that it happens when using Bluetooth as well).
Has anyone else experienced this or have any possible explanation for why it seems to be possesed?
This question was solved.
View Solution.

hi,
try to disable the advanced printing feature of the printer
>control panel
>printers and faxes
>right click your default printer icon which is c7180
>select properties
>click advanced tab in the properties window
>uncheck the checkbox saying ENABLE ADVANCED PRINTING FEATURE
>hit apply, then press ok!
>then try to print your documents again
regards,
kiko
Kiko

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This question was solved.
View Solution.

Hi SRS12,
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Reset your wireless network as described in the following link. Click Here
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Message Edited by hokiealumnus on 08-18-2009 08:27 AM

Good afternoon. I've tried to search for this but was unable to find anything on our specific issue unfortunately. I've got a Photosmart C4180 and it came with HP Photosmart Premium software. While this is fine on XP, the disc is XP only. You cannot change compatibility mode of the file on the CD to XP. I have not had the chance to try copying the CD to the HDD and changing it there (would that work?).
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Message Edited by hokiealumnus on 08-18-2009 08:27 AM

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