Photosmart C7250 black ink not aligned

My 7250 printer acts like it is printing but shoots blank pages. Tried new HP cartridge, cleaning the heads, aligning and get error message "Failure" "Print Cartridge Alignment Failure See the product documentation for details." I find no details in documentation. All color cartridges appear to be working.

This Calibration Error document offers more information on the alignment process. The main thing I often hear about is not using white paper.
007OHMSS
I was a support engineer for HP.
If the advice resolved the situation, please mark it as a solution. Thank you.

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Photosmart 7520 black ink not working

My brand new 7520 appears to have given up work already. Black ink is out of order.During printing it started to generate unprinted stripes and after two pages no more black ink was put on paper.Although the almost new cartridge should still do it, I have replaced it by a new HP original brand cartridge.The problem however persists and no black ink still put on paper.I cannot see any physical defect. What shall I do?Swift feedback is appreciated.

This looks like a common issue with the printers sharing this printhead. It's the printhead failure, and it manifests inself in the printer stopping printing in black. I have a one year old printer, days away from the expiration of its warranty. All of a sudden, it stopped printing black. There's lots of discussions on the internet about letting the printhead soak in warm water and similar home remedies. None of this helped me. Now HP will be replacing my printhead, this time for free. But more generally, it's too bad they can't design a printer which would last more than a year. My previous printer C7250 developed a similar problem, the infamous "ink system failure", but unlike 7520 it doesn't have a removable printhead. So this basically just bricked my printer, had to throw it away. The cost of fixing it was more than buying a new printer.

HP Photosmart 6510 Black ink not working correctly.

Replaced all the ink cartridges and the black one does not work properly. It prints greyish blue during the printer head cleaning. I've tried all the troubleshooting procedures that others have done multiple times.
I also got an error "0xc19a0013" today after I plugged the printer back in.
It is not currently under warranty. Please advise!
THANKS!

Hello jeremydraul,
Welcome to the HP Forums! I hope you enjoy your stay here.
I understand the black ink is not printing properly and now you're receiving a message "0xc19a0013". I will do my best to assist you! Please make sure this printer is plugged into a direct wall, not a surge protector.
Please follow this HP document on 'Ink System Failure' or a '0x...' or a 'C2...' Error Message Displays on the Front Panel.
Let me know if this document resolves your issue or not.
Have a great night!
I worked on behalf of HP.

HP Photosmart 6520 - Black ink not printing after being replaced

I have searched this forum and tried all suggestions to no avail. I live in Maine, USA. My printer will not print black, only colors. I bought new cartidges that gave the same result. I have had this printer for maybe 2 years and it is barely used. I am getting an error message 0xc19a0020. I have also followed resetting the printer instructions with no luck. I am appalled that HP sell such a horrible product with ZERO support on the support forum. I will not be buying another HP product!!!!

The post here has links to a troubleshooting document for the Photosmart 6520. If the steps there do not resolve the issue please call HP Support, even if the printer is not longer under warranty. In the US or Canada call 1-800-HPINVENt, elsewhere see the document here for contact information. If the above does not result in satisfaction please post back here.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

Black ink not printing hp 3520

I am also having trouble with the black ink not printing. I have tried everything that was recommended with no results. When I replaced my cartridges I used genuine HP ink. I see a trend here! VERY FRUSTRATING!!!!!

I recently had this problem where my black ink jet stopped working after I installed a new cartridge. The printer was just a couple of months outside the warranty period,so I was stuck. I went online and found HP instructions. Following the different troubleshooting suggestions, I took out the cartridge and installed another new one. The problem was still there. After following every other advice given (such as aligning, cleaning cartridge heads, etc.) and using up all of the ink in my brand new expensive color cartridges, the only solution HP could give me was get it serviced ($90 just for someone to look at it!) or buy a new one (what a waste!).
So, I tried my own solution, which is as follows: (1) completely remove the sticker from the vented side of the cartridge; (2) run the point of a safety pin through the vent (the whole trail); (3) wipe the circle where the ink comes out with a wet paper towel until it cleans to almost white; (4) over a paper towel, blow forcefully into the hole near the middle and then squeeze the sides of the ink jet until the ink squirts out (be careful as the ink may project out quickly and will stain clothes, carpet, etc.); (5) when the circle is completely saturated, re-install the ink cartridge; (6) using the copier function, print a copy of a document that is just black and white; (7) repeat about 2 to 3 times until the copies come out perfectly.
This resolved my problem; unfortunately, it was after I followed all the nonsense steps HP puts out that used up all my other cartridges. Hope I can save someone the trouble.

Photosmart C309a black ink cartridge will not print

Hi.
I am having problems with my Photosmart Premium C309a printer. It will not print using the black ink cartridge. I pulled this printer out of storage and the original cartridges had run out. I replaced these with brand new cartridges. When printing a quality report, everything turns out fine except there is no text and no black square from the black ink cartridge (however the photo black cartridge DOES print). Printing a page of text just results in a blank page. However, images and coloured text print out fine.
I have tried a lot of troubleshooting steps listed on these forums and elsewhere. Soaking the pritnhead seems to be the most effective solution for others but this has not worked for me. However I cleaned the printhead very thoroughly and there is no trace of ink anywhere in it. So far I have discovered that it is a hardware issue rather than a software one as there is no black ink on pages I try to photocopy. I have tried the following troubleshooting steps:
Turning both the printer and PC off and on again
Resetting the printer to factory defaults
Reinstalling the ink cartridges
Automatically cleaning the printhead (several times)
Aligning the printhead (fails - probably due to the absence of black ink)
Soaking the printhead in hot water (twice)
Rinsing the printhead under running hot water
Manually scrubbing the printhead with cotton buds
Making sure the cartridges are vented properly
I'm at a loss as to what to do next. Any help would be greatly appreciated.

I am having the same problem. I 've soaked the heads, I've put genuine ink in. I've tried everything but cannot get it to print in the Black XL. Prints all other colors and the photo black, but no in text black. So irritated right now !!!
HELP ! ! !
I've even did a hard factory reset.

HP Photosmart 6520: Black ink is not printing evening after installing all new ink cartidges

Good evening,
Printer has been working great since I've bought it. I replaced the black ink cartridge today because my daughter remarked that blank pages was printing ... no word doc.
Tonight I tried to print and no black ink, neither from the Printer function nor the Copy function.
Just to make sure that this wasn't a bad black ink cartridge, I went out and bought and installed all the ink cartridges and still no black ink,.
I have run the software - Clean Printheads, both steps, twice (after waiting an hour inbetween the first and second series.)
I have verified that the in flows from the cartridge.
I have verified that the vent hole on the cartridge is open.
The warranty ended on 12-31-2013.
The only time I see black ink (words) is when I print the PRINT QUALITY DIAGNOSTIC report.
Printhead removal does not appear to be user available. Any suggestions - other than buy a new one?
Gunz

Hello afcosta355,
Welcome to the HP Support Forums! I see you are running into some print quality issues on your HP Photosmart 6520, you are unable to print in black ink after replacing the cartridge.
I would like you to continue here: Printer Does Not Print Black Ink or Color Ink, or Prints Blank Pages, I understand you may have done some of these steps already but I need you to complete all steps in order to resolve the missing black issue you are experiencing.
Please note: There are three printhead cleaning stages. Complete all three stages if necessary. If the printhead is badly clogged, it might require another cleaning cycle. If so, wait 30 minutes after the last (third) cleaning stage to start the first stage of the cleaning process over again.
If you are still unable to print in black ink, I suspect the issue may be the printer and not the cartridge. Please let me know which Country/Region you are in as well as the product Warranty status: HP Warranty Checker
I hope to hear from you soon.
Thanks,
HevnLgh
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

Black ink not printing on my hp photosmart 6510 printer

I have a HPphotosmart 6510 printer that all of a sudden doesn't print in black ink anmore. I have done everything that I read to do. Even replaced black ink a couple times. I don't want to replace my printer its not that old and I reall like it.

Hi @Barbiegirl17 and welcome to the HP Forums!
I'm sorry to hear you've had issues printing black with your Photosmart 6510 printer, but I will absolutely do my best to lend a helping hand
I will suggest that you try the steps within this Printer Does Not Print Black Ink or Color Ink, or Prints Blank Pages document first. If that doesn't resolve the issue can you please let me know whether it's in or out of warranty and what country you reside in? Thanks!
Hope to hear back from you soon!
Please click “Accept as Solution ” if you feel my post resolved your issue, as it will help others find the solution faster
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
**MissTeriLynn**
I work on behalf of HP

Black Ink Not Printing on HP Photosmart 5510e

I recently installed new black xl cartridge. Printed a few sheets fine and then black ink stopped printed. I went to HP Doctor and tried all of the suggested fixes and nothing worked. Can someone help me out.

Hi @Nancy03 & @kasmo,
Welcome to the HP Forums!
Assuming you both have a Photosmart 5510, you can both follow the same instructions
I'd recommend you start with the steps within this Printer Prints a Blank Page or Does Not Print Black or Color Ink for the HP Photosmart 5510 e-All-in... document. If that doesn't work, please let me know what country you're in and whether the printer is in or out of warranty, thanks!
Hope to talk with you both soon
Please click “Accept as Solution ” if you feel my post resolved your issue, as it will help others find the solution faster
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
**MissTeriLynn**
I work on behalf of HP

HP Photosmart 6510 black ink does not print;

The Photosmart 6510 prints in color ink but not in black. I cleaned the printhead, checked the ink cartridges, and even installed a new HP black ink cartridge . Still it does not print. HP wants me to spend $59 to get tech support to help me resolve this problem. That is not something I am going to do. If anyone has a suggestion, I would appreciate it.
Thank you.

Hi @sblilly
Have you completed all of the steps in the following document; Printer Does Not Print Black Ink or Color Ink, or Prints Blank Pages.
Although I hope this resolves the issue, it might not. If the issue persists, please post back with your warranty status. Use the following link to check your warranty.
If your printer is still in warranty, please call HP and explain the issue you are experiencing. The number to call HP is 1-800-474-6836 for Canada and US, or you can Contact HP Worldwide.
If your printer is out of warranty, let me know and I will do my best to help. Thanks. I look forward to hearing from you.
I need to know your Country/region, Please include your country/region in your next post. Thanks.
Please click the Thumbs up icon below to thank me for responding.
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Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

Black ink not working

my hp photosmart premium c390g-m installed a few years ago has been working fine.
now will not print in black. new cartridge has been installed. cleaned printhead.
alignment fails.
do i need a new printer?

Hi dani-d,
Welcome to the HP Support Forums! I understand you have been using your HP Photosmart C309g for a few years with no problems, you recently changed the cartridges and now you are unable to print in black ink. You have cleaned the printhead but the alignment is failing. I would like you to try a few troubleshooting steps to try and resolve the alignment fail and print quality issues before I can make any suggestions regarding a new printer. Are you getting any other error messages on the C309g? Please complete the documents in order to try and resolve the issues you are experiencing:
1. 'Printhead Problem' or 'Printhead Appears to be Missing or Damaged' Message Displays on the Computer- This document has you clean the printhead and contacts to make sure no ink has dried up and clogged the nozzles.
2. An 'Alignment failed' Error Message Displays on the All-in-One- Next you will make sure the cartridges are properly installed and vented, and clean inside the printer.
3. Now you will start Troubleshooting Print Quality Issues, here you will make sure all of the print diagnostics are printing fine and there are no more issues.
Please let me know if this was helpful, I will watch for your reply.
Thanks,
HevnLgh
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

HP Officejet 6500 E709n printer - black ink not printing

I have an HP Officejet 6500 E709n printer and for some reason the black ink is not printing. The color cartridges work fine. I even changed the black cartridge, cleaned and aligned the print heads, uninstalled and reinstalled the printer, but nothing fixed the issue. I was wondering if the color management profile has something to do with this. Please help!
Thanks!
This question was solved.
View Solution.

I am experiencing the same problem. I too, have tried installing a new black ink catridge, taking out the printer head and cleaning it by hand, cleaning the printer head using the HP software, doing a partial reset, doing a hard reset and nothing. Black does not print out at all, whether it's an alignment page, quality report or something from my own files (Word, Excel, PDF, etc). The black does not appear at all. Can someone PLEASE help solve this problem?
Thank you

New cartridge of Black ink not printing and new cartridges of colored inks very light

Just installed all new cartridges and ran an alignment page. The colors are very light and no black ink printed at all. Before installing the new ink the printer would not actually print anything even though the status showed the document as "printing". The color ink lights had been blinking so I changed all three of them, still could not get the printer to print anything. I unplugged the printer and my computer and after booting everything back up a Word document would only produce a blank page so I thought the black ink needed to be replaced as well. After installing everything I ran the alignment page which shows very light colors and no black. What should I do next? The cartidges are authentic HP 920 XL Black, 920 Cyan, 920 Magenta, and 920 Yellow bought in a Combo-pack from Staples.

The troubleshooting steps in the document here may help resolve black not printing on your Officejet 6000 printer. Do the steps in order. Before considering Solution 8 - Replace the Printhead you might try soaking the printhead as described in the post here.

Black ink not printing - printhead correctly prints in another printer

Black not printing. (All HP inks) Replaced head - black still not printing. Tested head in another HPprinter - works fine. Please answer - Is there software, wiring, physical issue with the black only? (Tried rebooting printer and cleaning already)

Hi , I understand that you are having issues with the black not printing, you have replaced the printhead in another printer and it prints fine. I would like to help you.
I am assuming that you used the same cartridges in the printhead when trying them in another printer, let me know if you didn't please. Since the new printhead works in another unit, it looks like it would be a hardware issue with the printer and it would need to be serviced. I have provided all the documentation for resolving this issue, most likely all the steps were done previously. Documentation for resolving the black not printing: Printer Prints a Blank Page or Does Not Print Black or Color Ink for the HP Photosmart Premium C309a... This document provides instructions for manually cleaning the cartridge contacts.'Ink Cartridge Problem - The Following Ink Cartridge(s) Appear to Be Missing or Damaged' Message Dis... Here is a document for manually cleaning the printhead.'Printhead Problem' or 'Printhead Appears to be Missing or Damaged' Message Displays on the Computer... Please Contact HP Support for further assistance. Fill in the model number and the form to receive a case number for quicker assistance. If you appreciate my efforts, please click the 'Thumbs up' button below. Thank You.

Black ink not printing in 3545 e-All-in-One Printer

Hi,
Black does not print. Colour/image prints fine.
Eg. In a word document, the images (if any) print fine, but the text does not. If there is only text, the printed sheet is blank.
Model - HP Deskjet Ink Advantage 3545 e-All-in-One Printer
Serial Number: [edited Serial Number by Moderator]
OS - Windows 7 Professional 32-bit
Please let me know what I can do to correct this error.
Best Wishes,
Kartik

Hi @kkunchi ,
Thank you for visiting the HP Support Forums. I needed to edit your post and remove the Serial Number. From our Rules of Participation:
Protect privacy - yours and others'. Don't share anything about yourself that you would not want to see on a road-side billboard. Don't post contact or other personal information-your own or anyone else's-or any content that you receive in one-to-one communications without the author's consent. For example, don’t post your computer’s serial # or contact information publicly, and do not allow someone you don’t know to remotely take control of your computer.
If you need people to contact you directly, either ask them to send you a private message or subscribe to the thread so you will be notified when there are replies. You may also click on your name anywhere in the forum and you will be taken to your profile page, where you can find a list of threads you have participated in.
Sharing personal email addresses, telephone numbers, and last names is not allowed for your safety. If you have any questions feel free to send me a private message in reply.
Thank you
George
I work for HP

Photosmart C7250 black ink not aligned

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