Photosmart D5160 printing over network

I have a Photosmart D5160 connected to a Dell desktop PC running Windows 8.1 64bit, and 2 laptops, a Toshiba running Windows 7 Ultimate 32 bit and a newer Sony running Windows 7 Pro 64bit.
From the Toshiba I can connect to the printer over my wifi network and print happily. And this used to be the case for the Sony laptop as well, but recently that has changed. I can still connect to the printer connected to the Dell over wifi, but I cannot print. The print jobs get stuck in the Sony's spooler and eventually disappear without printing. If I connect the printer directly to the Sony it works fine.
I have tried deleting and reconnecing to the printer over the network. I have tried running the Printer Install wizard, but that doesn't find the printer if it's not USB connected.
Comparing the properties of the printer on the Toshiba and the Sony, the driver list is different - partly because the Toshiba is 32 bit and the Sony 64 bit. But the driver list on the Sony is the same for the printer whether it is USB or network connected.
Help please!

Oh, and Print & Scan Doctor only finds the USB connected instance of the printer, not when it is connected over the network

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HP Photosmart D5160 Printer

I already added my concern below to an old thread I found from 2011 and since I'm not sure I'll get an answer using that old thread, I'm also posting it as a new discussion.
That old thread that addresses my exact problem, but I didn't find any solutions and I'm just now having the same problems. I own a Photosmart D5160 printer and I still have the original software CD that came the printer but I can't load it and I can't get the printer to print CD labels. I get the message "You can't open the application "HP Installer" because PowerPC applications are no longer supported". So I don't have that going for me, which is not nice! But I couldn't really care less about that if I can just find a CD labeler software that will print from my Mac to the D5160. I'd rather by new CD labeler software than a new printer. I've tried a few free CD labeler software downloads, including iWinSoft Label Maker, but nothing has worked so far. I think there's an answer somewhere; I'm able to print documents on regular paper using this printer, but I only bought it (many years ago) for the purpose of printing CD labels and some occasional pictures. It's been used only sparingly and, other than being old, I would assume it's still in good working condition. It has been in storage since I bought my Mac 3 years ago, mainly because a I got a free printer with my purchase. I already paid $75+ to buy new printer cartridges and I just need to know if I'm going to be able to use it Any help is certainly appreciated! Thank you!!

This post can be cancelled. After reviewing the HP support forums and trying anything and everything I could find, I finally figured out how to use iWinSoft Label Maker to print to a CD. I actually found "CD/DVD 120MM" in page setup under the drop down to select the paper size. I selected it, printed, and it worked! Other than I'm exhausted after reading forums and tinkering with it for 8 straight hours, I'm happy!

C7280 AIO won't print over network. Was working on WiFi, still works on USB.

My AIO quit printing over the network after 2 years of service. The USB port still prints OK. My Linksys utility still sees the printer, and I even get ink levels back, but print jobs are hung up in the queue with status 'Error - Printing'. I tried a wired ethernet connection and got the same result, so it's not a wireless problem, but rather networking in general. The network report indicates everything is normal, but I still can't print. I re-installed the driver but that didn't work.
I am running Vista, and the printer had been working fine till two weeks ago. My wife would use the USB port to print, and she said she got updates for the printer. HP doesn't distribute f/w updates for the printers themselves, does it? It's as if the networking f/w in the printer got hammered.

No joy.
I'm connected with Ethernet port. I have disabled the firewall. The IP address matches on the printer's network status report, and on the Printer dialog box on the computer. I can see that the printer is connected when I run a Linksys utility. I can get the ink levels and I can print an alignment page.
But I can't print a document. About 60 seconds after I initiate the print job, the status changes from 'Printing' to Error - Printing'.
I clearly have connectivity, but something is preventing me from sending a document. Any ideas to try, or tests to run?
I think the same behavior occurs in wireless mode, but I think I have a better chance with a wired connection right now. As I said, USB works OK.
Thanks,
SWW

How do I make my HP PhotoSmart 3210 printer wireless Network

How do I make my HP PhotoSmart 3210 printer wireless. It has an Ethernet port which works fine but I want to print on my current wireless network. Can you use any wireless router of G or N? What else can I use? I'm looking for the cheapest option. Also, It has bluetooth, can I use any USB bluetooth for that to work.? I would rather use my network but if all else fails bluetooth will have to due
I am currently runnning windows 7 if it matter. But, I don't think it does.

Hi,
Buy a new wireless printer could be much cheaper and no headache. Or you can try something like this:
https://www.google.com.au/search?q=usb+wireless+print+server&hl=en&tbo=u&rlz=1G1GGLQ_ENAU282&source=...
Regards.
BH
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

Problems printing over network

i have a macbook pro and a macbook air running os x 10.5.8 that i usually print with over my wifi network to a kyocera mita fs-1010 that is connected by usb to a powerbook G4 running 10.3.9. the past few weeks there have been problems.
at first when i printed something it looked like the doc was spooling to the printer but then nothing came out the other end. i tried uninstalling and reinstalling the driver, and the printer over LPD and IPP but it didn't improve.
i found this kb article http://support.apple.com/kb/HT2275 and ran the terminal command
cupsctl BrowseProtocols='"cups dnssd"'
next time i went to install the printer, the fs-1010 was there in the default list, i added it and all worked fine.
until today, the fs-1010 has disappeared from the printer list & i can't add it back & it's not showing up if i run the terminal command.
what may be the problem, and can anyone please help with a fix ?
thanks.

Well there must be something blocking the cups broadcast. Do you have the firewall enabled on any Mac or router? When the browsing is set to Bonjour, these packets will typically be allowed to pass through the network. But since you had to change the broadcast detection method to include CUPS (to support 10.3.9), then maybe this is being blocked between the PowerBook and the other Mac's?
If there is no firewall blocking, then another possible cause could be IP addressing. By default, Mac's on the same subnet as other Mac's will receive information being broadcast about shared printers. However, if the Mac is on a different subnet to the Mac sharing the printer, then the packet will not be seen. To resolve this you can ensure all Mac's are set to the same IP subnet (typically the first three numbers of the IP address).
Pahu

HP LJ CP1215 Unable To Print over Network Sharing

I'm having trouble with my CP1215 printing over the network via microsoft sharing. It was working fine and then one day stopped working. I've already removed it and re-installed it on the remote PC with window XP and removed a re-installed the physical connection and the software and drivers on the host PC with Windows XP, as well. The host computer has no trouble printing anything. The remote computer can't even print a test page. When I send a job to the printer from the remote computer it appears in the print queue on the host computer as "Printing" but hangs there for a minute or two and eventually disappears and nothing happens on the printer itself. Firewalls have all been turned off/disabled during tests, as well. Anyone have any ideas?

bcoffee wrote:
No one has any ideas on this? From looking around in Google a bit, this seems to be common, but no one has had any answer for it yet.
I just talked to HP. I had to set the cp1215 as the default printer on my wireless laptop for it to print.
As long as it is set to default printer it works fine, but if something else is the default, it goes to the cue and eventually disappears without printing.

New HP LaserJet Professional M1212nf MFP Will Not Print Over Network

We have a new HP LaserJet Professional M1212nf MFP. I've assigned it an IP address, static, and it pulls up on it's web interface. I loaded the printer for network printing on our Small Business Server 2003 and installed it on several PCs. No matter what we do, it will not accept a print job, even the test page. Nothing sent to it will print. I've checked print spoolers, drivers, etc. Nothing seems out of place. Any suggestions?
This question was solved.
View Solution.

Hi garak0410,
Glad to hear you have gotten the issue resolved. Have a wonderful day.
I am an HP employee.
Say Thanks by clicking the Kudos Star in the post that helped you.
Please mark the post that solves your problem as "Accepted Solution"

Windows 7 64-bit cannot find HP C5280 printer over network

I've had this working under the same conditions for several years, same computers, same printer, same network configuration. One day, my computer stopped being able to print to the network computer, coming back with errors. I uninstalled the printer and when I went to reinstall, it cannot locate the printer at all. Everyone else on the network can see and use the printer, I can see and access the computer that it's plugged into, but going through the add a printer wizard, even specifically going into that computer manually, it sees no printer.
I've run through the Microsoft Fixit, no results. I've run through the HP Network Troubleshooter, no results. I've rebooted all computers in question, no results. It's not a networking problem, as I said, because I can fully access every other computer on the network. The printer has been verified as shared and operable from every other computer on the network.
Ideas? Thanks.

Check that printer sharing is still enabled on the host computer. If it is, let's delete and re-add the printer on the host PC:
1. Unplug the printer's USB cable.
2. Go to Start > Control Panel > Devices and Printers and delete all instances of the printer.
3. Plug the printer USB cable back in and wait for the PC to re-add it.
4. Once it is re-added, right click the printer and enable/setup Printer Sharing.
Try again from the ohter PC(s).
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

Can't connect to my printer over network anymore

We upgraded to ox10.9 and since then we can't connect to the brother laser printer connected to our other computer. I went to brother's web site and downloaded the newest driver and now when I click on "add printer" it's not even there. I don't know what to do. I reset my printers and it's still not showing up... only if I connect it via a USB. Before 10.9 I could connect to the printer over bonjour because I was connected on my other lap top..
any ideas?

I figured it out. I had to create a new location on both the Powerbook and G5 and click "Apply Now". Then the PB showed up as a server on the G5.

Can't print over network get message "Error Printing" in message Queue

Hi,
I have 3 machines, xp, vista and windows 7. I have 2 printers that are configured to print through the network
1. OfficeJet Pro L7680
2. PhotoSmart C7180
For all 3 computers I can go to the web configurations for the printers (so I know the network settings are correct). Windows finds the printer and properly installs the drivers using the TCP/IP network port.
I can only print to the PhotoSmart from the Vista computer. I can't print from the XP or Windows 7 machine, I can't printer to the OfficeJet Pro from any computer.
Both printers work on all computers via USB port.
when I try to print a test page the job stays in the print queue and gets a message "Error Printing".
The funny part is that the computer can communicate with the printers and get the ink levels no problem.
I have been banging my head on the wall and cannot figure it out.
Any Suggestions?
Thanks,
Ara

I think I figured it out after torchering my self for weeks.
I had my computers and printers hooked up directly or wireless through a linksys WRT610N router. I decided to add a linksys switch right after the router and plugged the computer and printers in through the switch and now it works.
This is very strange, there must be somekind of incompatibility with the WRT610N router that is causing the problem, it works but refused to print for some reason. I tried changing settings in the router but haven't got it to work.
Any clues on what it could have been with the router?
Thanks,
Ara

Can Printer over network but can't scan over network with Officejet 6500 E710n

Got an odd problem... I can print all day via my wireless network, I can even ping my printer's IP with no issues.
I can't scan at all, it keeps giving me connection related error messages (Scanner Unreachable, etc). I checked the "Update IP Address" tool and the IP address was correct. So I figured I would install on a different computer.
I installed using the software from this website (I have never installed this HP printer on this computer, I always did eprinting from this computer), it worked perfectly, it found the printer almost instantly. Installation worked perfect with no issues, errors, etc.
Printed the test page perfectly but I still can't scan over the network, I tried both clicking on "HP Officejet 6500 E710n-z" and clicking on both "Scan a document or photo" and "Activate Scan to Computer" and also I get a connection error if I try the "HP Scan" software.
I ran the "HP Home Network Diagnostic Utility" but it can't find my printer (odd that it found it to install the software and I can print/ping it all day).
I also ran the "HP Scan Diagnostic Utility 4.2" and it DID find the printer... It also got past the "Connectivity" and "Device Manager" steps and put a check next to them.
It then failed on the "Windows (WIA) Scan" step. I skip it and it fails on the "HP Twian Scan" after giving me a connection related error message. It will not let me continue the test.
I have restarted both computers and printer multiple times. I am running Windows 7 on my laptop and Windows XP on my desktop.

I suggest uninstalling the full feature software from both PCs and re-installing and configuring the software on both.
Are you using the HP Solution center to scan? It is in Dutch, but the images are the same as what you should see in a correctly installed full feature software package.
****Please click on Accept As Solution if a suggestion solves your problem. It helps others facing the same problem to find a solution easily****
2015 Microsoft MVP - Windows Experience Consumer

Can print over network, but scan over network doesn't work

Scanner communication cannot be established from Windows 7 PC to 1536dnf MP.
Printing from that computer is fine. scanning from other computers over the network is fine also.
I have uninstalled and reinstalled HP software, but that didn't fix the issue.
Scanning worked from this PC previously, but recent networking changes required I rediscover printer via a fresh install.
With my old router, the HP software would auto-discover the printer on the network, with the new network, that fails, and I have to provide a specific IP address to search, which then succeeds.
I am trying to understand where communication between win 7 PC and scanner might be misconfigured, when same PC communicates to the printer in the same MFP works fine.

Hi @tennisfan76 ,
I see that you are having issues scanning over the network. The Print and Scan Doctor detected a issue with the Wia drivers. I will certainly do my best to help you.
Are you signed is a the Administrator of that computer?
WIA drivers are part of Windows Operating System.
Run this Microsoft Fit It Tool to see if it will resolve this issue.
Diagnose and repair Windows File and Folder Problems automatically.
I have provided this document, just to make sure these are the same ones you had checked.
This document is to Check the Windows Image Acquisition (WIA) services.
Windows: HP Scan Software Does Not Open or Scan on a Printer Using a USB Connection.
Disregard the title.
Go to Solution three: Check the Windows Image Acquisition (WIA) services.
Temporarily turn of the Antivirus Software and try scanning again.
If the issue persists, download and try to repair the WIA drivers. If you don't feel comfortable about doing these steps, you can contact the computer manufacturer or Microsoft to resolve this WIA error.
Back up the registry first.
How to back up and restore the registry in Windows.
Restore Default Startup Type for Windows Image Acquisition (WIA).
Please let me know the results.
Have a nice day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

Printing over network printer (HP Officejet 8500)

Hi,
I have a HP Officejet 8500A which is connected over ethernet to our intranet.
I now would like to know how I now can use this printer, I think the printer self is based on linux and gets properly supported by hplip and/or foomatic but I don't now how to react by an network printer
Regards

Thanks for the quick answer
I done this with hp-setup as you told. It finds the Printer and it's PPDs but it breaks up with an error at the end
hp-setup -i
warning: python-dbus not installed.
HP Linux Imaging and Printing System (ver. 3.11.5)
Printer/Fax Setup Utility ver. 9.0
Copyright (c) 2001-9 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.
(Note: Defaults for each question are maked with a '*'. Press <enter> to accept the default.)
| SELECT CONNECTION (I/O) TYPE |
Num Connection Description
Type
0* usb Universal Serial Bus (USB)
1 net Network/Ethernet/Wireless (direct connection or JetDirect)
2 par Parallel Port (LPT:)
Enter number 0...2 for connection type (q=quit, enter=usb*) ? 1
Using connection type: net
Using device: hp:/net/Officejet_Pro_8500_A910?zc=HPOccam
Setting up device: hp:/net/Officejet_Pro_8500_A910?zc=HPOccam
| PRINT QUEUE SETUP |
Please enter a name for this print queue (m=use model name:'Officejet_Pro_8500_A910'*, q=quit) ?m
Using queue name: Officejet_Pro_8500_A910
Locating PPD file... Please wait.
Found PPD file: drv:///hp/hpijs.drv/hp-officejet_pro_8500_a910-hpijs.ppd
Enter a location description for this printer (q=quit) ?
Enter additonal information or notes for this printer (q=quit) ?
Adding print queue to CUPS:
Device URI: hp:/net/Officejet_Pro_8500_A910?zc=HPOccam
Queue name: Officejet_Pro_8500_A910
PPD file: drv:///hp/hpijs.drv/hp-officejet_pro_8500_a910-hpijs.ppd
Location:
Information:
| PRINTER TEST PAGE |
Would you like to print a test page (y=yes*, n=no, q=quit) ? y
warning: python-dbus not installed.
warning: hp-testpage should not be run as root/superuser.
HP Linux Imaging and Printing System (ver. 3.11.5)
Testpage Print Utility ver. 6.0
Copyright (c) 2001-9 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.
warning: Qt/PyQt 4 initialization failed.
error: hp-testpage -u/--gui requires Qt4 GUI support. Entering interactive mode.
No log handling enabled - using stderr logging
Created directory: /var/net-snmp
Created directory: /var/net-snmp/mib_indexes
error: Unable to communicate with device (code=12): hp:/net/Officejet_Pro_8500_A910?zc=HPOccam
error: Unable to print to printer. Please check device and try again.
note: If an error occured, or the test page failed to print, refer to the HPLIP website
note: at: http://hplip.sourceforge.net for troubleshooting and support.
Done.

Cannot connect to printer over network from Linux

When I run hp-setup, I can get the printer listed but it appears to refuse to communicate with the device. Same problem for wired ethernet as well as wireless.
Please help, I think I have tried everything by now...
Firewall disabled on the workstation does not help. Talking to the printers web interface (:8080) works perfectly. The printer works perfectly via USB. Also works fine from another windows PC (networked)
System:
Linux Mint 17 - X86_64 (up to date)
uninstalled the mint hplip package and installed the latest from HP manually....
hp-setup
HP Linux Imaging and Printing System (ver. 3.14.10)
Printer/Fax Setup Utility ver. 9.0
Copyright (c) 2001-13 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.
Searching... (bus=usb, search=(None), desc=0)
error: No devices found on bus: usb
Searching... (bus=net, timeout=5, ttl=4, search=(None) desc=0, method=slp)
error: Unable to communicate with device (code=12): hpfax:/net/HP_Officejet_Pro_8620?ip=192.168.1.32
error: Unable to communicate with the device. Please check the device and try again.
Done.
hp-doctor output:
> hp-doctor
HP Linux Imaging and Printing System (ver. 3.14.10)
Self Diagnse Utility and Healing Utility ver. 1.0
Copyright (c) 2001-13 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.
Checking for Deprecated items....
No Deprecated items are found
Checking for HPLIP updates....
Latest version of HPLIP is already installed.
Checking for Dependencies....
| SYSTEM INFO |
Kernel: 3.13.0-24-generic #47-Ubuntu SMP Fri May 2 23:30:00 UTC 2014 GNU/Linux
Host: stargate
Proc: 3.13.0-24-generic #47-Ubuntu SMP Fri May 2 23:30:00 UTC 2014 GNU/Linux
Distribution: linuxmint 17
Bitness: 64 bit
| HPLIP CONFIGURATION |
HPLIP-Version: HPLIP 3.14.10
HPLIP-Home: /usr/share/hplip
HPLIP-Installation: Auto installation is supported for linuxmint distro 17 version
Current contents of '/etc/hp/hplip.conf' file:
# hplip.conf. Generated from hplip.conf.in by configure.
[hplip]
version=3.14.10
[dirs]
home=/usr/share/hplip
run=/var/run
ppd=/usr/share/ppd/HP
ppdbase=/usr/share/ppd
doc=/usr/share/doc/hplip-3.14.10
html=/usr/share/doc/hplip-3.14.10
icon=/usr/share/applications
cupsbackend=/usr/lib/cups/backend
cupsfilter=/usr/lib/cups/filter
drv=/usr/share/cups/drv/hp
bin=/usr/bin
# Following values are determined at configure time and cannot be changed.
[configure]
network-build=yes
libusb01-build=no
pp-build=no
gui-build=yes
scanner-build=yes
fax-build=yes
dbus-build=yes
cups11-build=no
doc-build=yes
shadow-build=no
hpijs-install=no
foomatic-drv-install=no
foomatic-ppd-install=no
foomatic-rip-hplip-install=no
hpcups-install=yes
cups-drv-install=yes
cups-ppd-install=no
internal-tag=3.14.10
restricted-build=no
ui-toolkit=qt4
qt3=no
qt4=yes
policy-kit=no
lite-build=no
udev_sysfs_rules=no
hpcups-only-build=no
hpijs-only-build=no
Current contents of '/var/lib/hp/hplip.state' file:
Plugins are not installed. Could not access file: No such file or directory
Current contents of '~/.hplip/hplip.conf' file:
[installation]
date_time = 12/29/2014 22:32:01
version = 3.14.10
[upgrade]
notify_upgrade = true
last_upgraded_time = 1419919247
pending_upgrade_time = 0
latest_available_version = 3.14.10
[settings]
systray_visible = 0
systray_messages = 0
[last_used]
device_uri = "hp:/net/HP_Officejet_Pro_8620?ip=192.168.1.32"
printer_name =
working_dir = .
[commands]
scan = /usr/bin/xsane -V %SANE_URI%
[refresh]
rate = 30
enable = false
type = 1
[polling]
enable = false
interval = 5
device_list =
[fax]
voice_phone =
email_address =
<Package-name>        <Package-Desc>      <Required/Optional> <Min-Version> <Installed-Version> <Status>   <Comment>
| External Dependencies |
policykit            Admin-Policy-framework    OPTIONAL        -               0.105           OK         -
gs                   Ghostscript               REQUIRED        7.05            9.10            OK         -
network              Network-wget              OPTIONAL        -               1.15            OK         -
scanimage            Shell-Scanning            OPTIONAL        1.0             1.0.23          OK         -
avahi-utils          avahi-utils               OPTIONAL        -               0.6.31          OK         -
dbus                 DBus                      REQUIRED        -               1.6.18          OK         -
cups                 CUPS                      REQUIRED        1.1             1.7.2           OK         'CUPS Scheduler is running'
xsane                SANE-GUI                  OPTIONAL        0.9             0.998           OK         -
| General Dependencies |
reportlab            Python-PDF-Lib            OPTIONAL        2.0             3.0             OK         -
libcrypto            OpenSSL-Crypto-Lib        REQUIRED        -               1.0.1           OK         -
pil                  Python-Image-Lib          OPTIONAL        -               1.1.7           OK         -
pyqt4-dbus           PyQt4-DBUS                REQUIRED        4.0             4.10.4          OK         -
libjpeg              JPEG-Lib                  REQUIRED        -               -               OK         -
libpthread           POSIX-Threads-Lib         REQUIRED        -               2.19            OK         -
python-dbus          Python-DBUS               REQUIRED        0.80.0          1.2.0           OK         -
python-devel         Python-SDK                REQUIRED        2.2             2.7.6           OK         -
pyqt4                Python-Qt4                REQUIRED        4.0             4.10.4          OK         -
cups-devel           CUPS-SDK                  REQUIRED        -               1.7.2           OK         -
sane-devel           SANE-SDK                  REQUIRED        -               1.0.23          OK         -
libusb               USB-Lib                   REQUIRED        -               1.0             OK         -
sane                 Scan-Lib                  REQUIRED        -               1.0.23          OK         -
cups-image           CUPS-Image-Lib            REQUIRED        -               1.7.2           OK         -
libnetsnmp-devel     SNMP-Networking-SDK       REQUIRED        5.0.9           5.7.2           OK         -
python-xml           Python-XML-Lib            REQUIRED        -               2.1.0           OK         -
python-notify        Desktop-notifications     OPTIONAL        -               -               OK         -
| Compile Time Dependencies |
gcc                  gcc-Compiler              REQUIRED        -               4.8.2           OK         -
libtool              Build-tools               REQUIRED        -               2.4.2           OK         -
make                 GNU-Build-tools           REQUIRED        3.0             3.81            OK         -
| Python Extentions |
cupsext              CUPS-Extension            REQUIRED        -               3.14.10         OK         -
pcardext             PhotoCard-Extension       REQUIRED        -               3.14.10         OK         -
hpmudext             IO-Extension              REQUIRED        -               3.14.10         OK         -
| Scan Configuration |
hpaio                HPLIP-SANE-Backend        REQUIRED        -               3.14.10         OK         'hpaio found in /etc/sane.d/dll.conf'
scanext              Scan-SANE-Extension       REQUIRED        -               3.14.10         OK         -
| DISCOVERED SCANNER DEVICES |
device `hpaio:/net/HP_Officejet_Pro_8620?ip=192.168.1.32' is a Hewlett-Packard HP_Officejet_Pro_8620 all-in-one
device `hpaio:/net/Officejet_Pro_L7600?ip=192.168.1.31' is a Hewlett-Packard Officejet_Pro_L7600 all-in-one
| DISCOVERED USB DEVICES |
No devices found.
| INSTALLED CUPS PRINTER QUEUES |
HP_Officejet_Pro_8620
Type: Printer
Device URI: hp:/net/HP_Officejet_Pro_8620?ip=192.168.1.32
PPD: /etc/cups/ppd/HP_Officejet_Pro_8620.ppd
PPD Description: HP Officejet Pro 8620, hpcups 3.14.10
Printer status: printer HP_Officejet_Pro_8620 is idle. enabled since Mon 29 Dec 2014 10:06:03 PM PST
error: Unable to communicate with device (code=12): hp:/net/HP_Officejet_Pro_8620?ip=192.168.1.32
error: unable to open channel
error: Communication status: Failed
HP_Officejet_Pro_8620_fax
Type: Fax
Device URI: hpfax:/net/HP_Officejet_Pro_8620?ip=192.168.1.32
PPD: /etc/cups/ppd/HP_Officejet_Pro_8620_fax.ppd
PPD Description: HP Fax4 hpcups
Printer Backend /usr/lib/cups/backend/hpfax does not exist! enabled since Mon 29 Dec 2014 10:06:03 PM PST
error: Unable to communicate with device (code=12): hpfax:/net/HP_Officejet_Pro_8620?ip=192.168.1.32
error: unable to open channel
error: Communication status: Failed
Officejet_Pro_L7600_2
Type: Printer
Device URI: hp:/net/Officejet_Pro_L7600?ip=192.168.1.31
PPD: /etc/cups/ppd/Officejet_Pro_L7600_2.ppd
PPD Description: HP Officejet Pro l7600, hpcups 3.14.3
Printer Backend /usr/lib/cups/backend/hp does not exist!ince Sun 28 Dec 2014 10:55:35 AM PST -
Communication status: Good
Officejet_Pro_L7600_fax_2
Type: Fax
Device URI: hpfax:/net/Officejet_Pro_L7600?ip=192.168.1.31
PPD: /etc/cups/ppd/Officejet_Pro_L7600_fax_2.ppd
PPD Description: HP Fax hpcups
Printer Backend /usr/lib/cups/backend/hpfax does not exist!since Mon 10 Nov 2014 10:22:10 AM PST -
Communication status: Good
| PERMISSION |
Checking Permissions....
Permissions are correct.
Checking for Configured Queues....
Queue(s) configured correctly using HPLIP.
Checking for HP Properitery Plugin's....
No plug-in printers are configured.
Checking for Printer Status....
error: 'HP_Officejet_Pro_8620_fax' Printer is either Powered-OFF or Failed to communicate.
Turn On Printer and re-run hp-doctor
error: 'HP_Officejet_Pro_8620' Printer is either Powered-OFF or Failed to communicate.
Turn On Printer and re-run hp-doctor
Diagnose completed...

Syslog......
Dec 30 11:02:20 stargate hp-systray: io/hpmud/jd.c 93: unable to read device-id
Dec 30 11:02:20 stargate hp-systray: [29791]: error: Unable to communicate with device (code=12): hpfax:/net/HP_Officejet_Pro_8620?ip=192.168.1.32
Dec 30 11:02:20 stargate hp-systray: hp-systray(hpdio)[29793]: error: Device not found
Dec 30 11:02:24 stargate hp-systray: io/hpmud/jd.c 93: unable to read device-id
Dec 30 11:02:24 stargate hp-systray: [29791]: error: Unable to communicate with device (code=12): hp:/net/HP_Officejet_Pro_8620?ip=192.168.1.32
Dec 30 11:02:24 stargate hp-systray: hp-systray(hpdio)[29793]: error: Device not found
Dec 30 11:02:29 stargate python: io/hpmud/jd.c 93: unable to read device-id
Dec 30 11:02:29 stargate hp-toolbox: [30057]: error: Unable to communicate with device (code=12): hp:/net/HP_Officejet_Pro_8620?ip=192.168.1.32
Dec 30 11:02:29 stargate hp-toolbox: hp-toolbox(UI)[30057]: error: Unable to open device hp:/net/HP_Officejet_Pro_8620?ip=192.168.1.32.
Dec 30 11:03:03 stargate python: io/hpmud/jd.c 93: unable to read device-id
Dec 30 11:03:03 stargate hp-check: [30059]: error: Unable to communicate with device (code=12): hp:/net/HP_Officejet_Pro_8620?ip=192.168.1.32

Unable to get LaserJet M175nw to print over network

I have just installed a new LaserJet 100 Pro M175nw printer on my network. However I am unable to get it to print via the network.
The printer is connected to a ethernet cable and configured with a static IP address on the network
I am using a Windows 7 computer for printing
All internal functions of the printer work correctly e.g. copy, reports
Printing works when connected via USB to a computer
When using the printer via the network:
Scanning works correctly
The embedded web mangement page for the printer works correctly
The HP Print & Scan Doctor diagnostics give the configuration all green ticks
Print jobs stay in the print queue until they change to an error status.
The printer does not seem to recognise the print job at all - no progress message indicating printing document on the console
If the printer is in sleep mode it does not wake up
Test print pages from the HP Installer, from the Windows Printer Property dialog, from Acrobat Reader and from MS Word all fail.
All symptoms remain the same when I turn off the Windows Firewall
Another HP LaserJet 2605dn printer on the network prints correctly on a different IP address but also using the RAW format on port 9100.
I have removed all drivers for other HP printers in case there was a conflict - no change after re-installing the software.
Can anyone suggest what I might have overlooked? Thanks for your help.
This question was solved.
View Solution.

I am confused by your last statement, a TCP/IP is a network connection, which is why the universal print driver is suggested.
From what you have described, there is an issue with the print queue. Try running the Print and Scan Doctor :
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&dlc=en&docname=c03286146
Also, I am not sure if you tried the PCL6 driver or not, but I would like you to at least try it so that I know what its behavior is.
Let me know how that goes and I will get right back with you!
-Spencer

Photosmart D5160 printing over network

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