Photosmart D7560 will not use Photo Black Ink

My D7560 will not use the Photo Black Ink. I am going through a lot of regular black ink. I have changed the print quality but it still did not use it. What am I doing wrong?

Try this solution. I hope this helps. Inform me for concerns.
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01510629&cc=us&lc=en&dlc=en&product=3396085
Please click on KUDOS if you find my solution helpful.

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HP Photosmart 7510 will ONLY use photo black ink

I have a photosmart 7510 printer and I'm printing from microsoft word 2010 on a windows 8 computer. I'm printing a word document with no pictures in it. The printer preferences are set to Plain Paper with Normal quality. I cannot get the printer to use the XL black ink cartridge. It only uses the photo black ink. Is there a setting I can choose to get it to use the regular black ink?
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Hi shirsar,
I understand you have a Photosmart 7510 that seems to be using a lot more of the photo black than the regular black ink. I'm sorry to hear this, but believe I can assist you with a solution.
You can set the printer to use black ink only when printing from the PC and that should ensure that it uses that the black ink and not the photo ink. My instructions will be to set it up in the driver so it does it for all programs (if you want it for just the program please let me know and I will advise further). You will want to start with going to your Start screen, and just start typing Devices and Printers and you will want to open that (if that doesn't work type in Control Panel and then proceed to open Devices and Printers). Once Devices and Printers is open, right click on your Photosmart 7510 icon and select Printing Preferences. You will then want to click the Advanced button at the bottom right of the screen. The next page that opens will allow you to set the printer to use Black Ink Only when printing from the PC (please follow the screen shot below for any clarification).
Hope this helps, have a great day!!
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**MissTeriLynn**
I work on behalf of HP

HP Photosmart 5510 will not print in black ink

Hello, I started having an issue with my photosmart 5510. It slowly stopped printing in black in. I started printing, it printed a few pages normally, but then phased out to not printing black at all. When searching for solutions, I found a forum where an expert mentioned different instructions that have to be messaged privately, may I also have these instructions?
I have tried all the suggested steps and still no black ink, only wasting colored ink while I try one fix or another and then do a test page after each try.
I have had this printer for more than a year, possibly more than 2 years even, so it is way out of warranty and I am willing to try anything at this point.
Thank you.
PS I did try to private message the expert, but it wouldn't send due to "Your post has been changed because invalid HTML was found in the message body. The invalid HTML has been removed. Please review the message and send the message when you are satisfied." and it still wouldn't send. So here I am making a whole new thread about it :/

Hi MamaChickadee,
Welcome to the HP Support Forums! I see you are running into some print quality issues on your HP Photosmart 5510, you are unable to print in black ink.
You have completed the steps listed here: Printer Does Not Print Black Ink or Color Ink, or Prints Blank Pages, with no success and would like to try the reset on the machine. I suspect the issue may be the printer and not the cartridge and do not feel a reset would help in this situation.
I would like to get this taken care of for you as soon as possible, can you please let me know which Country/Region you are in?
I hope to hear from you soon.
Thanks,
HevnLgh
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

My HP Photosmart 8250 will not print in black.

Hi,
My HP Photosmart 8250 will not print in black. I saw previous posts stating that it will not print in black if any of the color cartridges are empty, but all of the cartridges have ink. Thank you!

Hi rine051662hart,
Welcome to the HP Forums.
I see that you are having an issue when attempting to print in black ink.
Please click on the following link that deals with when the Printer Does Not Print Black Ink or Color Ink, or Prints Blank Pages
Please feel free to write me back if you have additional questions or you can contact HP's Technical Support to see about further options for you. If you are calling within North America, the number is 1-800-474-6836 and for all other regions, click here: click here.
Thanks for your time.
Cheers,
Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

Photosmart D7560 will not print envelopes - load paper into main tray

My photosmart d7560 will not print envelopes, after moving the envelope into position for printing, the message "load paper into main tray" is displayed. It does print the envelope data correctly on a piece of 8.5x11 paper. Setup is for a #10 envelope. Envelopes are self sealing. I have tried creasing the edge better but that didn't help. I tried a non-self seal (which had a letterhead on it so I couldn't use it for this mailing) and it DID work. Is there any way to make self seal envelopes work in this printer?
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Do you have the flap folded inside the envelope, so that it does not stick out?
007OHMSS
I was a support engineer for HP.
If the advice resolved the situation, please mark it as a solution. Thank you.

HP Photosmart 7510 will not print in black - brand new HP cartridges

I just replaced both black cartridges (photo and XL) now printer will not print in black. Even my test page will not print the black. I cleaned the print heads also still nothing.

Hi rine051662hart,
Welcome to the HP Forums.
I see that you are having an issue when attempting to print in black ink.
Please click on the following link that deals with when the Printer Does Not Print Black Ink or Color Ink, or Prints Blank Pages
Please feel free to write me back if you have additional questions or you can contact HP's Technical Support to see about further options for you. If you are calling within North America, the number is 1-800-474-6836 and for all other regions, click here: click here.
Thanks for your time.
Cheers,
Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

My printer will not print in black ,i replaced the ink and now it will not print in black ink

my printer will not print in black ,i replaced the ink and now it will not print in black ink

Please read this post then provide some details. What printer model? What operating system? Are there any error messages on the printer or computer screen?
Is your printer still in warranty? You can check with HP's warranty tool here.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

Photosmart Premium C309 printer using Photo black cartridge when it is not printing pictures

My printer has started using the Photo black cartridge a lot more than it used to. I think it is using the Photo Black even when there are no images on the document. I have had the printer for about 4 1/2 years, and it just started doing this in the past six months. I used to only replace that cartridge about every 6 months. Now I have to replace it about every 2 months even though I am not printing images. I replaced the photo cartridge 3 days ago, and it is down about a third, and I have printed no images. I saw something in one of the responses that talked about changing preferences in the Advanced tab of my printer, but the only option I see there for printing is Automatic. I would appreciate any help I can get before my printer sucks up my bank account!

Hi @smithloi , and welcome to the HP Forums!
I see you're experiencing cartridge issues. I would like to help!
I'd recommend removing the cartridges, and performing a power reset. Disconnect the power cord from the printer and the power outlet, then wait 60 seconds. After 60 seconds, plug the printer back in. Ensure you plug the printer directly to a wall outlet. Make sure to bypass any sort of surge protector or power bar.
I'd then suggest running the following updates:
Critical Update
HP Update Software Utility
HP Print Software Patch
Good luck and please let me know the results of your troubleshooting steps. Thank you for posting on the HP Forums!
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

Stop it from using photo black ink for black text printing and where has the color ink gone?

My HP Photosmart Prem C310 series all in one is using the Black Photo ink cartridge for text printing instead of the XL Black that I put in it for text printing. How can I get it to use the right cartridge for printing? Also, even though I have NOT printed ANY photo's and very few pages of text the new set of color cartridges I put in it a few months ago are almost empty. Why? How could they be almost empty when I have NOT printed anything in color? This is getting ridiculous replacing ink cartridges every few months WHEN I HAVE NOT BEEN PRINTING ANYTHING!!!
The set of ink cartridges that came with it lasted for several months. Since then I've gone through two sets in less than a year. That's 3 sets of ink cartridges when I have only printed 3 photo's when I first set it up. And have only used les than a 1/4 of one package of printing paper. I've only put paper in it twice. Each time it was about a 1/4 inch or 3/8 of an inch thick stack of paper in the tray. I've even tried shutting the printer down when its not being used for a long period of time but the ink is still disapearing. Where is it going? Why is it going there? How do I stop it? This is rediculous. I may as well junk the thing even though it still works because I cant aford to keep feeding it ink when its just sitting there doing nothing most of the time.
Thank you
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I just got another email from HP about this problem wanting to know what I found for a solution to this problem. From all of the suggestions from the HP tec support all of them pretty much kept saying the same thing. That it is my fault that it's using so much ink because I have it on the wrong settings. One tec did slip and say that it doesn't matter what settings you have it on it will always use the Photo Black cartridge for printing plain black text and it doesn't matter if you have a X-Large Black cartridge in it for text printing because it was made to always use the Photo Black for text and even use some of the colors to blend with the black to make it stand out. Why anybody would need this when just printing shipping labels and things like that I don't know.
Any who, The only solution for this problem is,,,, junk the printer and get a different brand & model of printer. Research it before buying to find out how much ink it wants to waste and if it will still print black text if it only has a black cartridge in it. I was going to get rid of mine by giving it to a friend since they don't have a printer. But since I want to keep him as a friend I decided not to give it to him. Since it cant be traded in for a different one even though it still works, Its going to the target shooting range the next time I go out shooting. Maybe I'll take a few video's clips of it getting blasted to pieces with a Ruger 10-22 .22 cal. rifle with 25 shot clips, a Ruger Mini-14 Ranch Rifle shooting .223 cal with a 30 shot clip, a Chinese SKS 7.62 with a 30 shot clip. And maybe use my Ruger P89 9mm pistol and put a couple 15 round clips of 9mm in it. If there's anything left I'll finish it off with a few 3" magnum loads of #2 steel shot with my 20 gauge shotgun. Then I think I'll do the same thing to my Westinghouse 46" flat screen HDTV that just died.
Then maybe I'll come back and post the video's of my "solution to this printers problem". It may not fix the problem, but it will be an entertaining way of getting rid of the problem.

HP Photosmart 5510 will not print in black

My printer is 2 years old. I replaced my black ink cartridge and it won't print any solid black. Other colors print fine. When I pick shades of gray for text in Word, it prints those, just not solid black. I've run the diagnostics and cleaned print heads. Please advise.

Hi @brc_in_austin
I see you are unable to print black from your Photosmart 5510, I'd like to help. Please complete all of the steps in the following document; Printer Does Not Print Black Ink or Color Ink, or Prints Blank Pages.
Although I hope this resolves the issue, it might not. If the issue persists, please post back with your warranty status. Use the following link to check your warranty.
If your printer is still in warranty, please call HP and explain the issue you are experiencing. The number to call HP is 1-800-474-6836 for Canada and US, or you can Contact HP Worldwide.
If your printer is out of warranty, let me know and I will do my best to help. Thanks. I look forward to hearing from you.
IMPORTANT: Please also include your country/region in your next post. Thanks.
Please click the Thumbs up icon below to thank me for responding.
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Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

HP Photosmart 6520 will not print in black

I've tried all the solutions listed on this forum, but it's not working, the printer will not print black ink at all.
I replaced all cartriges today and afterwards, it will only print in color, how can I fix this issue?

I saw your post and have forwarded it to the right people to have it reviewed. You should hear back from someone shortly via private message on this forum.
Keep an eye on the PM (Private Message) envelope at the top right corner of each page. When you see a number next to the grey envelope, click it. That's the way you'll be contacted.
If you need to know how to post a private message
click here
Thanks.
- I worked for HP.

Re: HP Officejet 6500 Wireless will not print with black ink

My black ink cartridge was not working and I came across this site. Thank you Pokerchip your method worked fine I was about to buy a new printer till I came across your blog, I placed all the cartridges in plastic bags and I washed the printer head first in metholated spirits then rinsed it well under the tap till the water ran clear, I placed the printerhead ouside in the warm night air overnight and in the morning put it back in my printer when it was thoroughly dry at first the printer message read no printhead installed so I press the ok button and the printer when through a process and finally printed a test page it was absolutely perfect, you saved me heaps of money very grateful for your help and I hope this helps others as well. Check out Pokerchip's blog on this site

I am glad things worked out for you, but there are two parts I would NOT recommend: first, do not use metholated spirits as this can cause the printhead to delaminate requiring printhead replacement. Secondly, I would not recommend leaving the printhead out of the printer overnight as this can allow the printhead to dry out and/or introduce air into the printhead.
The post here has my recommendations for cleaning the printhead, this has worked for many people.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

Photosmart Premium C309g-m will not print in black ink

I have read all the solutions to this problem and tried them all- cleaned printhead, replaced printhead, replaced cartridge, re-installed software, unplugged machine & tried again, etc. Can't get anything to help. Does anybody have any other ideas or is it time to relace the printer??

I presume the printer is out of warranty? If so it might be worth soaking the printhead as described in the post below
http://h30434.www3.hp.com/t5/Other-printing-questions/Photosmart-Premium-c309a-Black-prints-out-gree...
1) Get a pan and put 1/2" of very hot (not boiling) water in the bottom.
2) Next remove all the ink cartridges, then remove the printhead assembly.
3) Gently put the printhead nozzles down in the water and let it soak for five minutes.
4) Remove the printhead and gently dry the electrical contacts.
5) Put the printhead back in the printer and then reinstall the ink cartridges.
Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP

My officejet 4620 printer will not print in black ink all cartridges are full (new)

I'm lost

I saw your post and have forwarded it to the right people to have it reviewed. You should hear back from someone shortly via private message on this forum.
Keep an eye on the PM (Private Message) envelope at the top right corner of each page. When you see a number next to the grey envelope, click it. That's the way you'll be contacted.
If you need to know how to post a private message
click here
Thanks.
- I worked for HP.

Photosmart 6510 will not print/copy black

I have tried all solutions to the above problem provided in the forum, except the 'secret reset', without success. As a last resort, could you provide the secret reset or any new solutions? The concept of a 'secret' solution to a problem is foreign to me and the HP I worked for for over 37 years. Thanks!

06/23/14 - Jeff reached out to customer
I work for HP

Photosmart D7560 will not use Photo Black Ink

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