Photosmart Essentials will not install Fatal Error

Windows Vista Home Premium.  -- I recently move my Photosmart D7560 printer to a different computer.  I need to install Photosmart Essentials to allow me to print to a printable CD.  I downloaded the latest drivers for the full featured installation of the D7560, but the Photosmart Essentials will not install.  The printer works and prints fine, but the printing software gives a Fatal Error during installation. The message is Problem with windows Installer Packatge.  A program required for the install couldn not run.  Contact HP!  I tried the download 2 times from HP and 1 time from CNET.  Same error each time.  I do not have the original disk that came with the printer.  Is that the problem?  How can I get Essentials installed?  Thanks. 

Hi there,
This article should cover the issue you are experiencing. Give the steps outlined a shot and let us know if it helps.
Best of Luck!
You can say thanks by clicking the Kudos Star in my post. If my post resolves your problem, please mark it as Accepted Solution so others can benefit too.

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