Photosmart Install Error: HPZSETUP.EXE Missing
Trying to re-install my Photosmart C7280 becuase it all of a sudden stopped working. I'm performing the re-install using the setup file I downloaded from the HP site: PS_AIO_02_Net_Full_Win_WW_130_140 (1). My system is a Windows 7 PC. I keep getting an error message stating that "the system can't find the following file ... hpzsetup.exe". Then as the install tries to complete an uninstall to clean-up what it left behind, the uninstaller fails. I have posted eachof the install errors I received. Despite following the Installation error recovery steps, this happens each time i attempt to re-install. Anyone ever run into this and know how to get past it?
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Hi Weho77,
Follow the steps below, and let me know what happens?
Step one: Clear temp directory
Type %temp% in the run or search for programs and files field
Highlight all the files in this folder, and then press the delete key to delete. If you get a message that the file is in use you will need to skip this file(s).
Continue with Step 2 below
Step two: Downloaded and extracted to your system:
1. Download the full feature software and drivers
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-71739-3&cc=us&dlc=en&lc=en&...=
2. Once the download is finished double click on the file to extract the software.
3. When the installation window opens press the cancel button to stop the installation
4. Type %temp% in the run or search for programs and files field
5. Look for, and open the folder starting with 7z (Example: 7zS2356)
6. Right click on the folder, and select Copy
7. Close that window, and all your open windows, and then in the middle of the desktop right click your mouse, and select Paste. This will move the 7z folder to your desktop.
8. Open the 7z folder you just copied to your desktop
9. Open folder Util
10. Open folder CCC
11. Run the uninstall_L4
12. When the uninstall has completed restart the computer
13. Run Disk cleanup from Accessories\ System Tools folder under all programs
14. Download and install the latest version of Adobe flash player
http://www.adobe.com/support/flashplayer/downloads.html
15. Open the 7z folder, and then double click on the Setup.exe file which will be toward the bottom of the open window. Follow the on screen instructions to reinstall your printer.
Let me know if you are able to successfully install the software and driver, and are able to print & scan?
I am an HP employee.
Say Thanks by clicking the Kudos Star in the post that helped you.
Please mark the post that solves your problem as "Accepted Solution"
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