Photosmart plus b209-a passes all diagnostic​s, sends files to printer- but never prints them

I have a photosmart plus b209-a set up on our wireless network.  we love it when it works.  But the problem is that even though it will pass all diagnostics- whether tools installed on the computer or using the online tests- it still won't print.  I've gone through the network utilities and the printer diagnostics and they both say all clear, but both times when I tell it to print a test page nothing comes out. 
I have opened the document que when sending files to the printer, and the file will pop up for about half a second then disappear, and it won't print.  I have turned the printer on and off with no change.
Now the really confusing thing- this only happens about 60% of the time. As I write this post, I have been trying to print from my computer on the network without success.  My wife just tried on her computer, and it is printing for her.  Sometimes it's the other way around and mine will print and hers won't.  It's not an ink thing or that my computer isn't on the network- as I've said the diagnostic utility shows the printer online and ready to use, it just won't print the thing.

good questions-
nothing between my computers and the router, they and the printer are about 15 feet from the router.
Neither computers are upgrades of vista- one is XP sp3, the other is win7 home. 
All utilities ran say the signal strength is good, and both computers will sometimes print and sometimes not, then after a reboot of the printer it will be a new situation with each one- changes all the time.
Thanks for looking into this with me- I appreciate the help!

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