Photosmart Premier c310

Error message: ink cartridge damaged or missing' when I put in new HP cartridge.

Hi ch6nc5la,
Looks like there is a cartridge error and to resolve the issue i would suggest you follow the steps given in the link below and that would resolve the issue.
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&dlc=en&docname=c01808170&lc=en&product=4231205&tmp...
Incase if you have any issues you can come back and reply to the message.
Regards
Aneesh
Although I am an HP employee, I am speaking for myself and not for HP.
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Similar Messages

10.6.8 Printing problem with HP Photosmart premium C310 printer

I hvae a Photosmart Premium C310 printer which is connected wirelessly to my network. I also have a Mac Pro which is connected to the same network by ethernet cable. Up until I updated to OS10.6.8 everything worked fine. After that I found that when I restated the printer I could see it for a short time under the printer list but then it seems to "time out" and I can no longer print to it within a couple of minutes from my Mac Pro. When I restart the printer I can also see its embedded web page again for a few minutes but then it becomes not visble.
I also own a Macbook pro and two iphones and an ipod touch and all these wireless devices have no problem with seeing the printer and printing to it at any time. The Macbook Pro is also updated to 10.6.8 and works fine with this printer.
It would seem that the issue is not with wireless devices but with a wired device printing to this wireless printer even though it is on the same network and on the same subnet mask. All that has changed between working fine last week and not being recognised this week is an update to OS10.6.8
I have restarted the Mac Pro, reinstalled the latest HP software and reset the printers wireless setup but this makes no difference.
Is this a similar issue to what others have been reporting about a bug with printing under 10.6.8 or possibly something else. Any help here would be appreciated as I have no way of printing from my Mac Pro right now.

Pengtao, I have plugged my Macbook Pro into the network (with Airport off) and I can no longer reach the Photosmart printer. Remove the cable and go wireless and the Macbook Pro can reach the printer again. I have installed the photosmart printer software under Windows 7 using Parallels on my Mac Pro and have no problems finding the Photosmart printer from it.
To make matters worse I have bought a new Laserjet M1536 today and install it on my network. Again I get the same issues. I can print to it from any wireless device on the network but cannot reach it on any wired device on the network.Switch the printer off and on and I can see it and print to it for about a minute then it becomes "offline" to my Mac Pro
Given that it works fine under Windows 7 from a Mac Pro I have to conclude that the issue must be OSX 10.6.8 and nothing else as everything worked fine before the upgrade. I have turned all device off and on , checked all cable connections and also uninstalled and reinstalled all printer drivers on the Mac Pro and cannot get it working. Any advice you may have that may solve the problem beyond it being an OSX issue will be greatly welcomed.

How do I disable the automatic startup on HP Photosmart Premier when I turn my computer on?

Someone else posted ths question a month ago, but still no answers. Anyone?
How do I disable the automatic startup on HP Photosmart Premier when I turn my computer on?
Windows XP, SP3 operating system recently re-installed so I also reinstalled my printer software. Now, for some reason, each time I turn my computer on, my HP Photosmart C4100 all-in-one photosmart premier software opens. It is not in my startup. This slows down my computer terribly, which is why I never used the program before my re-install. How can I disable this feature? I only print, I don't use it for photos.
Any help here is appreciated.

Run msconfig.exe from the start button (type in msconfig). When it comes up go to the Startup tab and find and deselect the HP product you do not want to start. Save and reboot computer. Now try.
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HP PhotoSmart Premium C310 - Windows 8 and Office 2013 - Where have the page sizes gone

I have just upgraded to Office 2013 on my windows 8 PC.
Now when I goto print, and click "printer properties" evert drop down is blank, and all the titles are in Chinese. HELP please.
Also the page size options have now lost useful things like A4, Letter etc.
Technet says to upgrade my printer drivers, but I'm on the latest ones, I can't contact support, as It says my printer is no under warranty support any more. I don't have fault with the printes, its with the driver. Please HP help.
I can supply screen shots of the issue, but could not work out how to post them here!
Everything worked O.K. with office 2010.
Thanks

So only print functions and printer-related settings are in another language? Did you use the installation disc that came with the printer or did you download the software from the HP Website?
Here is a video on how to uninstall the HP driver from Windows 8 in case you can not understand the words. And here is a link to the Photosmart Premium C310 Full Feature Software and Drivers for a Windows 8 64-bit PC in United Kingdom. When I went to www.hp.com/support, I selected your country first and then chose the Software and Drivers section after that. You will want to click the "Download" button and follow those instructions. I hope this helps you. Let me know if this provides for you the proper driver.
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Problem with HP Photosmart Premier software

I have an old custom built desktop PC running Windows XP Pro.Recently I started receiving an error message from my HP Photosmart Premier photo program the "OBJECT REFERENCE NOT SET TO AN INSTANCE OF AN OBJECT." Since I don't have a clue what this means I need help from someone who does. How to I fix this problem?

MelLeveque, when you refer to "print view software" what software specifically are you working with that is having the issue? Also, are you trying to uninstall the printer software from Programs and Features or are you trying to uninstall through the program itself?
Let me know!

Problem between (10.9) Mavericks and Photosmart Premium C310 series with the scan(ner)

Hello,
I have a serious problem with my Photosmart Premium C310 series with the scan(ner). I get a black image with white stripes (or an error 30) when I save my picture or my document on Mavericks (Mac OS X 10.9) installed yesterday.
With Moutain Lion all was OK.
My HP Scan is 2.4.3
Model name : CN503B
Serial Number : {Private Information Removed}
An update is planned as soon as possible ?
Thanks in advance.
Valorisa

Hello
Can you please advise what software you are using to scan ? HP Scan app or Image Capture or Preview ??
I think you are using HP Scan app, yes ?
Did you know you can also scan using Preview or ImageCapture ? You might try this as a test. Make sure printer is turned on and available on same network as your Mac.
Open up Apple's Preview app from your dock. Under File menu, select "Import from scanner", you may have to do this twice to get printer to show up. You should get a scan dialog window with many options to help you scan and save the file.
Please let us know if this works, I'd like to know if the issue is with the HP scan software or something else.
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I am an HP employee

Owned HP Photosmart Premium C310 since 2011-01-03. Installed 5 new HP cartridges. Now it won't print

We bought the HP Photosmart Premium C310 on 2011-01-03. On April 6, I had to install all 5 new HP ink cartridges. Now it won't print at all. It accepts the "Print" command, makes noises as if it is printing, pulls the paper through slowly while it "pretends" to be printing, but the page comes out with NO INK on it. I have gone through all the many, many "self-help" solutions HP offers, on the printer screen itself, through the computer desktop "HP Solution Center," and also online at HP.com. It is still in warranty, so I am thinking I should just take it back to Best Buy and tell them to repair it. I'd really like to get it working. Any suggestions?
Thank you,
gake04

In the link given by 007Ohmss be sure to update the firmware as described in step 4:
Step four: Install a firmware upgrade
Check for a firmware upgrade that might help solve the problem:
On the product control panel, touch the Setup icon ( ).
Touch Web .
Touch Product Updates .
Touch Check for Product Updates .
Touch Yes to update. The update might take 10 to 20 minutes. Do not turn off the printer until the update is complete. The printer will shut down and start back up automatically.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
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HP Photosmart Premium C310 unable to scan

I have checked all of the questions, and the answers I have found are older and the links are no longer available. This is really the 1st serious problem I've had with this printer, and I've had it for several years. A few months ago, when I tried to scan from the printer, I would 1st get the message "LCD list needs to be updated". The link I am referred to no longer exists. Then, if I continue to try to scan, it tells me "A printer is not connected. Please see the device documentation for trouble shooting info."
I kept looking for an answer, then 1 day I could scan fine! Now, it's doing it again! Someone please help! I have spent hours trying to figure this problem out. I would greatly appreciate any help anyone can give. Thanks,

Hi Rollynn,
Welcome to the HP Forums!
I see that you cannot scan with your HP Photosmart Premium c310, and I am happy to help you with this issue!
For further assistance, I will need to know:
If you are using a Windows or Mac Operating System, and the version number. To find the exact version, visit this link. Whatsmyos.
If the printer is connected, Wireless, or USB.
If the printer is able to make copies by itself.
If the power cable plugged into a surge protector, or directly to the wall outlet. Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector. This applies to Inkjet printers as well.
If you are using Windows please try the HP Print and Scan Doctor, and let me know what happens.
Hope to hear from you, and have a nice day!
RnRMusicMan
I work on behalf of HP
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HP Photosmart Premium C310 Series.......Printhead Problem

I have the HP Photosmart Premium C310 Series Printer. It will no longer print. There is an error message of "Printhead Problem", with the instructions of: Remove all Cartridges. Next, left black latch and remove printhead. Then re-install Printhead and Cartridges. I have done this several times with no success. Even went out and bought all new ink cartridges and tried those as well with no success. With this error message on the printer screen, it won't let me get off of that screen.

Hi annie47here, and thanks for the reply.
After reviewing the issue, it's possible you are experiencing printhead failures. The best recommendation I could make would be to contact HP directly. You can utilize this website to learn how to contact HP appropriately, based on your region: Contact HP Worldwide.
Thank you for posting on the HP Forums.
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
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Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

HP Photosmart Premium C310 - problem

Have an HP Photosmart Premium C310 wirelessly connected to HP Pavilion dv6 running 64 bit Windows 7.
Have had problems printing from Windows Photo viewer. Job is stored in printer queue and computer say information is being sent to printer my nothing happens. Opening up the printer queue dialog box it shows an error but no way of rectifying or fixing problem.
I don't have this problem printing off word documents or even printing from the HP Photosmart software, just Windows Photo viewer. Have updated drivers, reinstalled and run all diagnostic tools on support site and all or them reports no problems encountered.
Somewhere something is causing a conflict but not a clue what. Anyone else had similar problem? Any solutions??
Cheers

Hi annie47here, and thanks for the reply.
After reviewing the issue, it's possible you are experiencing printhead failures. The best recommendation I could make would be to contact HP directly. You can utilize this website to learn how to contact HP appropriately, based on your region: Contact HP Worldwide.
Thank you for posting on the HP Forums.
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

Why is the scanner on my HP1CD560 HP Photosmart Prem C310 Series not being recognized?

Why is the scanner on my HP1CD560 HP Photosmart Prem C310 Series not being recognized in my computer ? I have the same printer/scanner/fax at work and I couldn't get it to scan either. They just keep saying No scanners were detected.
And it tells me on the scanner to do it from the computer!! Ugh!!!!! I need it done yesterday! This ePrint has been very disappointing. Print quality is terrible, it always has errors when I try to print, and I continuously have to go to my so-called wireless printer and hit the home button to wake it up! What good is having wireless if I have to go to it? I might as well plug in! Waste of money and can't afford to buy a different one But any answers would be greatly appreciated.
OS- Windows 7 64-bit

jewlz0001 wrote:
Why is the scanner on my HP1CD560 HP Photosmart Prem C310 Series not being recognized in my computer ? I have the same printer/scanner/fax at work and I couldn't get it to scan either. They just keep saying No scanners were detected.
And it tells me on the scanner to do it from the computer!! Ugh!!!!! I need it done yesterday! This ePrint has been very disappointing. Print quality is terrible, it always has errors when I try to print, and I continuously have to go to my so-called wireless printer and hit the home button to wake it up! What good is having wireless if I have to go to it? I might as well plug in! Waste of money and can't afford to buy a different one But any answers would be greatly appreciated.
OS- Windows 7 64-bit

I have a hp photosmart premium c310. my printer works fine but i am having problems scanning.

I have a hp photosmart premium C310. I can print no problem but have recently tried to scan a document. I received the message 'Try starting scan from computer. Refer to documentation details'. This prompted me to look for the relevent file in order to scan from computer and it appears that the HP Solutions Centre has not downloaded properly. I have tried to reinstall software but each time the installation stops before it is completed. This appears on screen:
System check complete (Tick)
System preparation complete (Tick)
Installing software … configure product (Tick)
Installing item 7 of 7: Microsoft toolbar customized for HP ( at this point the program fails to complete installation)
Any help greatly appreciated.
ps I am using Windows 7 64 bt

riab, follow the link below and try using the full-feature software and drivers. I would be sure that before you do this that the printer is completely uninstalled and removed from your computer. Check in Programs and Features, Device Manager, and Devices and Printers.
http://h20000.www2.hp.com/bizsupport/TechSupport/ProductList.jsp?lang=en&cc=us&prodTypeId=18972&prod...
Let me know if this helps!

Is there a replacement for Photosmart Premier photo editor for Windows 8 ?

I just upgraded to Windows 8 with a new HP computer but I have lost a fabulous photo editor Photosmart Premier. The drivers on my OEM cd would not install so I have downloaded all the drivers for my C4680 colour printer for Windows 8 but Photosmart was not included. Is it called something else now and I have just missed it? Thanx for your consideration. SB

Hi SnowBird43x80. It does appear the HP Photosmart Premier photo editor is not available for Windows 8.
The replacement software is called HP Photo Creations and is available here:
http://www.hp.com/global/us/en/consumer/digital_photography/free/software/photo-creations.html
I hope you find this helpful.
TwoPointOh
I work on behalf of HP
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Photosmart Premier all in one

I just bought the photosmart premier all in one. Love it but a couple of wierd things.
Using HP photo paper 4x6 gloss and 8x10 matte.
I printed the same pic three different ways: usb stick, wi fi and laptop attached with usb cable.
I get three different looking pics with the usb stick pic being the best and brightest.
Also the wi fi pic flips the pic so the perforated edge is on the opposite side than the usb stick pic. (no big deal just odd)
Any reasoning for this. I am very impressed with the quality of these pics that are printed but just wondering if the stick will always be the way to print.
While I'm at it I will ask why my business cards done in Publisher 2007 print outside the lines of the cards? This file has been set up a while ago and I am using the same Avery form (not with me at work) so I'm at odds. Is this a Vista thing? I assume my printer is Vista compat and does not need an update as it was bought 10 days ago.......
Any help will be greatly appreciated.
Jody

I have requested some assistance from a colleague and I am sorry to say, we could not find am HP download for the Photosmart Premier 6.0 and 6.5. The only thing I could find is a support document for those who still have said software; Using HP Photosmart Premier 6.0 and 6.5 in Windows XP.
As for the lighscribe, is your PC the a1630n? I couldn't find the a163n. If you do indeed have the a1630n, you could try the LightScribe System Software Update.
This is the best I could find.
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Sunshyn2005 - I work on behalf of HP

Stop HP PhotoSmart Premier software from running everytime I log unto my PC?

How can I stop the HP PhotoSmart Premier software from running everytime I log unto my PC? Its not in my Start up folder for all users or my user. Nor does it shows up in MSCONFIG applet, nor the "regedit" RUN Key! I have also searched out the software preferences to no avail.

I am having the same issue! NOT a good way to start my day because it is sooooooo annoying. I hope someone can figure this out and offer some help. PLEASE?!?!
Reference hpqimzone.exe.

Photosmart Premier c310

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