Photosmart premium 3-all-in-one printer won't print black ink

My hp photosmart 3-all-in-one C310 series does not print black ink on the page.  The cartridge is new, and all of the ink cartridges are full.  The printer is 3 years old, just one month out of warranty.  I have downloaded all the latest updates, I'm pretty sure, and have gone to the troubleshooting page on the hp web site.  I have followed all the directions, twice, and still no black print.  Please help, I do not want to buy a new printer!
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Under Tools, I only see "Clean cartridges" not "Clean printhead." 
When I selected "Clean cartridges" twice, the black ink printed!  Hooray! Once I post this, I hope get back to the page to say the problem is "Solved"!
Oh, while I have you on-the-line, while the cartridges were being cleaned, I got a message saying that I had to download the newest hp drivers, since the ones I have are not compatible with this version of Windows.  However, I did download the latest drivers for 8.1 from your web site when I had a horrible paper jam.  After I downloaded the newer drivers, that problem was fixed.  But, since I am getting this message re incompatibility, do I have to download again?  It was only a couple of weeks ago (three at the most) that I downloaded the drivers.
Thank you again!

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