Photosmart Premium all-in-one series C309a

got a new router and computer. downloaded drivers tried to install wireless connection and it failed saying "The wireless radio is not functioning." What does that mean and how do i fix it?
Thanks Liz

This error means the wireless radio is turned off in the printer or it has failed. Power cycle the printer and reset it back to factory defaults and print out a Network config sheet to check the status of the radio.
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HP Photosmart Premium all in one Printer c309a series

I am having and have had numerous problems with this product since the beginning and have communicated with HP and also have used the HP solution and also the HP installation process but sometimes with success but none to date, I have a Touchsmart 300 computer and a HP Laptop but the printer will not work on either one.
The following problems exist, error message Wireless Radio not working but I have tried to connect with the USB and also with the Ethernet but to no avail before I trash it maybe some body has a solution.
HP Photosmart Premium C309a series all in one.
Serial # {Removed for privacy}
Ron Sgro
e-mail{Personal Information Removed}

Try resetting the printer two different ways:
1. From printer screen, press Setup > Network > Reset Network Defaults.
2. Turn off your printer, hold # and 6 keys while and a bit after turning it back on.
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AirPrint on HP Photosmart Premium All-in-One Printer - C309a series.

Is there anything that can help my iPad or iPhone find the correct printer through AirPrint for an HP Photosmart Premium C309a series?

I don't think the 309 is AirPrint enabled. The list is in the link below. If it is not an AirPrint printer, then you will need a third party app like print and share or printopia.
http://support.apple.com/kb/ht4356

Photosmart Premium All-in-One Printer C309a rollers

The visible rollers in the back wont roll when I try to clean them. The black studded wheel/gear on the left moves with the shaft, the black studded wheel/gear on the right does not move with the shaft. I dont know if thats the way it is suppose to be or if thats whats wrong.

Hi , I see by your post that the rollers in the back of the printer, don't roll when your trying to clean them. I would like to help you.
Please clarify the issue that you are having? (paper jams, paper feed issues)I don't have that model available, but the rollers should rotate upwards. Please try the steps in this document, if the issue is related to paper jams or paper feed issues. HP Photosmart Premium (C309a and C309c) All-in-One Printers - 'Paper jam or misfeed' Message Displays on the All-in-One. If you appreciate my efforts, please click the 'Thumbs up' button below. Thank You.

HELP! i have a photosmart Premium all in one printer C309a i can't seem to print custom size papers

I have tried all of the suggestions on this post for similar issues, changing the custom size on teh printer folder, the application, the white space within the printer preferences >server nothing works.. can someone please HELP i need to print 5 x7 or any other custom paper size i wish for that matter, had i know this issue i would probably not have purchased this printer

What program are you printing from?
The C309a 5x7 is a standard paper size.
Please mark the post that solves your issue as "Accept as Solution".
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Have Photosmart Premium All-in-one, model c309a. Will not print a test page as the default printer.

Have gone through all diagnostics offered online by HP, but to no avail. Am hooked up wirelessly and all connections say OK. The print queue just keeps building up until i clear it. Have checked ink cartridges, power reset procedure and also the Embedded Web server, print driver and port,verified that is not paused or offline, restarted the print spooler, checked the software program and removed and reinstalled the HP software. It just will not print. Will copy but not print. Help!!

I have exactly the same problem here.
The printer is connected wirelessly to my router, which is connected with cable to my WinXP computer.
I can see the web server, all pages report everything is normal and ready.
I can ping from my computer to the printer.
I had no success getting the HP software on the CD to install, but the ~ 200 MB download version installed at least. However when the software probes to see what printers are available, it just doesn't see the printer (even though I can access its web server).
I finally got my wife's computer (Win 7 64 bit) to connect, but don't know exactly what I did to make that happen.
I noted that HP has a new version of firmware for the printer, so that will be tomorrow's project.

C309a Photosmart Premium All-in-one keeps chiming repeatedly.

Product: HP Photosmart Premium All-in-one Fax C309a
Lately, whenever we turn the printer on, it chimes repeatedly. In the past, it's only just chimed once to confirm it's on. It would also chime whenever it finished printing something. However... now it does it 3-5 times for each activity... which is rather odd an annoying. The only thing I can see that it's possibly related to is the black ink showing a 'lower level' of ink. It's not even dry. But, I think it's rather over-kill for the prolific chiming to be related to a half-empty ink cartridge.
I went ahead and turned off the sound effects volume on the printer itself, for the meantime anyway. But, does anyone else know what's going on, or do they know why it would do that?

Hello there! Welcome to the forums @mrsddavis ,
I read your post about the troubles you're having with the printer telling you to "remove a USB device", when you do not have a USB device plugged into the unit. I have a couple suggestions that I hope will help you. You may have tried all of the steps to my first idea, if so move on to the second one. Also, the second step will be in a private message to you, as it cannot be posted publicly. In regards to the ADF not working, let me know what the problem is, for example, will it pull in paper and then jam, or will it not pull paper in at all? Let me know so I can research that problem for you.
If you are not sure how to check your forum messages this post, has instructions.
Power reset:
Press the Power button to turn on the product.
With the product turned on, disconnect the power cord from the rear of the product.
Unplug the power cord from the wall outlet.
Wait at least 30 seconds.
Plug the power cord back into the wall outlet.
Reconnect the power cord to the rear of the product.
If the product does not turn on by itself, press the Power button to turn it on.
Ensure the printer is plugged in directly to the wall outlet, avoiding power bars and surge protectors. This ensures the printer is receiving full power and may help greatly.
Good luck, I hope this helps
R a i n b o w 7000I work on behalf of HP
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Computer loses network connectivity with HP Photosmart Premium All In One C309a software installed

I am having an issue where my computer (Window XP Media Edition SP3) will loose all network connectivity after some variable amount of time when my HP Photosmart Premium All In One C309a drivers and software are installed. I cannot access the internet or other computers on my network from the affected computer until it is rebooted. When I uninstall the drivers and software, I do not encounter the loss of network connectivty. When I reinstall, the problem starts again. Within 24 hours, I will lose network connectivity requiring a restart. I have the software and drivers installed on another computer running Windows XP Professional SP3 without problems. Both computers are connected via ethernet cable to the network. The printer is connect to the network wirelessly. The printer works fine initiall from the affected computer but then after some variable amount of time computer seems to lose network connectivity. The driver installed is HP Photosmart C309a series (61.81.634.0). Thanks in advanced.

There are a few things to check.
First, is your security software getting in the way, here? Disable it to test.
Second, have you downloaded this firmware patch for your printer?
Third, did you install this software?
We'll go from there...
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I am employed by HP

Printing on Printable CD's With Photosmart Premium All in One C309a

I have a Hp Photosmart Premium All in One C309a that has the capability to print CD labels or Print directly on CD's, using Avery design pro label software 5.5, the printer gives an error message saying the CD tray is open. In order to print the tray needs to be closed. I've tried other label software but haven't found one that will communicate with the printer. I'm wide open for any and all suggestions.

Hi,
The link below for Printing Software may be of help
http://www.hp.com/global/us/en/consumer/digital_photography/free/software/printapp_index.html?jumpid...
If you're still having issues let me know and I'll follow up with other folks that know more on this topic...
Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP

Photosmart Premium All-in-One C309a.

Suddenly have error message on Photosmart Premium All-in-One c309a: "Only a Pictbridge capable device in Pictbridge mode s supported. Disconnect device." Have no idea what this is about.i

This is posted in your separate thread:
Hey there. I would try a power reset to fix the issue.
Press the Power button ( ) to turn off the product.
NOTE:The product might not turn off after pressing the Power button. Continue to the next step regardless.
Disconnect the power cord from the back of the product.
Disconnect the power cord from the electrical outlet, and then wait 30 seconds.
Connect the power cord to the electrical outlet.
Connect the power cord to the back of the product.
Press the Power button ( ) to turn on the product.
If this does not solve the issue then the printer will most likely need to be serviced.Hope this helps!
-SeanS
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Is HP Photosmart Premium all-in-one C309n-s printer compatible with Windows 8.1 PRO?

Is HP Photosmart Premium all-in-one C309n-s printer compatible with Windows 8.1 PRO?
Operating System: Windows Version 8.1 PRO
When I upgraded from Windows 7 to Windows 8.1, my HP Photosmart Premium all-in-one C309n-s
stop working. Is this printer not compatible with Windows 8.1 PRO? Is there any update for this?

Hey,
HP Photosmart Premium all-in-one C309n/g printer is compatible for Windows 8.1
Please uninstall your printer's old software then install new one for windows 8.1.
HP Photosmart Premium All-in-One C309 Series Full Feature Software and Driver :
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-109711-1&cc=us&dlc=en&lc=en...
Kevin_US_CA
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Photosmart Premium All in One Blue screen error B882B1C4

I have recently purchased a Photosmart Premium All in One C309G machine which is connected via a USB cable to the PC. When I try to use it wirelessly it produces a blue screen with an error message B882B1C4 as soon as I switch on the BT hub. HP haven't been able to sort out the problem as I am now in receipt of the 4th replacement . Can anyone suggest a solution please? I have a BT1800HG wireless hub connected with an ethernet cable to my HP PC.

This is posted in your separate thread:
Hey there. I would try a power reset to fix the issue.
Press the Power button ( ) to turn off the product.
NOTE:The product might not turn off after pressing the Power button. Continue to the next step regardless.
Disconnect the power cord from the back of the product.
Disconnect the power cord from the electrical outlet, and then wait 30 seconds.
Connect the power cord to the electrical outlet.
Connect the power cord to the back of the product.
Press the Power button ( ) to turn on the product.
If this does not solve the issue then the printer will most likely need to be serviced.Hope this helps!
-SeanS
-------------How do I give Kudos? | How do I mark a post as Solved? --------------------------------------------------------

Problem with installing Solution Center for a HP Photosmart Premium All-in-One Printer - C309g

Hi folks,
I've searched many threads and found some directions to remedy this, tried them and have had no luck.
I'm running Windows 7. All updates are current. When I bought the printer I installed the software (on Windows 7 OS) from the disc and everything was fine. Fast forward a year and Solution Center stopped working.
Uninstalled all HP software to reinstall. I was only able to reinstall HP Update. I was able to load the basic drivers for print and scan, but not the entire software suite including Solution Center. The installation stops abruptly after "installing updates".
I even downloaded and tried "PS_AIO_06_C309g-m_USW_Full_Win_enu_140_175" and got the same result as the original installation disc.
What can I do with my printer (HP Photosmart Premium All-in-One Printer - C309g)???
Thanks,
Alex
This question was solved.
View Solution.

Hi jerseyal,
I hate to hear you are having issues. What suggestions have you tried? Did you get an error when installing? How are you connecting the device? Before completing the below steps run the print and scan doctor to see what it indicates and if the issue is resolvable through that tool(click + beside utility diagnostic tools, then download beside print and scan doctor). Click Here
If you are still experiencing the issue the steps below may help resolve it.
Try using the scrubber built into the software, then reinstalling from the current download available on the website.
From original printer installation CD:
1. Insert CD into drive, and then cancel the installer
2. Open My Computer, and then right click on the CD drive and chose open
3. Open folder Util
4. Open folder CCC
5. Run the uninstall_ L4.bat for non-HP computers only.   For HP computers run the Uninstall_L3.bat NOTE: Performing level 4 uninstall on HP computer will negatively affect operating system functionality-HP and I are not responsible for damages or loss of data caused
6. When the uninstall has completed restart the computer
7. Run Disk cleanup from Accessories\ System Tools
8. Download and install the latest version of Adobe flash player
http://www.adobe.com/support/flashplayer/downloads.html
9. Use the following tool to clean the registry. Note: This utility is not HP sponsored or approved. HP and I are not responsible for damages or loss of data caused by the utility. This step is optional.   You can skip it if you want.
http://download.cnet.com/Advanced-SystemCare/3000-2086_4-10407614.html?part=dl-6271865&subj=dl&tag=b...
10. Download the full feature software and drivers Driver Link
11. Run the download to reinstall the printer
From a download:
1. Run disk cleanup on your computer
2. Download and run the software and drivers below.
3. Once the download is done extracting, cancel the download. Driver Link
4.. Press the Windows key + R on the keyboard to bring up the run menu.
5. Type %temp% in the run field and click OK.
6. Look for, and open the folder starting with 7z (Example: 7zS2356)
7. Open folder Util
8. Open folder CCC
9. Run the uninstall_ L4.bat for non-HP computers only.   For HP computers run the Uninstall_L3.bat NOTE: Performing level 4 uninstall on HP computer will negatively affect operating system functionality-HP and I are not responsible for damages or loss of data caused.
10. When the uninstall has completed restart the computer
11. Run Disk cleanup from Accessories\ System Tools
12. Download and install the latest version of Adobe flash player
http://www.adobe.com/support/flashplayer/downloads.html
13. Use the following tool to clean the system and registry. Note: This utility is not HP sponsored or approved. HP and I are not responsible for damages or loss of data caused by the utility. This step is optional.   You can skip it if you want.
http://download.cnet.com/Advanced-SystemCare/3000-2086_4-10407614.html?part=dl-6271865&subj=dl&tag=b...
14. Download the full feature software and drivers Driver link
15. Run the download to reinstall the printer
Note: Depending on type of security software it may need to be disabled when re-installing unit. Also make sure the Adobe flash player is up to date.
Hope this helps!
Also, remember a click on the Kudos star to the left is a quick "Thanks" for a helpful post.
Please select the "Accept as Solution" button on the post that best answers your question.
I appreciate your input !
Thank You,
I work for HP.

Infor regarding HP Photosmart Premium All-in-One Printer - C309g

HI i have a question.
I intend to buy HP Photosmart Premium All-in-One Printer - C309g for my home use.
I want to know whether i need a wireless connection forthis printer or i can use with without a wireless connection.
I have a PC with DSL but with no wireless connection.
Umer

The C309g has an Ethernet port so you can wire it to your DSL router/modem (if there are ports open in the back).
Read more here.
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

CC336A vs CC335A Photosmart Premium All-in-One

Is there any difference between models CC336A and CC335A Photosmart Premium All-in-One?

This is posted in your separate thread:
Hey there. I would try a power reset to fix the issue.
Press the Power button ( ) to turn off the product.
NOTE:The product might not turn off after pressing the Power button. Continue to the next step regardless.
Disconnect the power cord from the back of the product.
Disconnect the power cord from the electrical outlet, and then wait 30 seconds.
Connect the power cord to the electrical outlet.
Connect the power cord to the back of the product.
Press the Power button ( ) to turn on the product.
If this does not solve the issue then the printer will most likely need to be serviced.Hope this helps!
-SeanS
-------------How do I give Kudos? | How do I mark a post as Solved? --------------------------------------------------------

Photosmart Premium all-in-one series C309a

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