Photosmart Premium C309a series: full system restore fails to result in HP Scan functioning

I had to recently have my iMac hard drive replaced. Upon performing a full system restore from a Time Machine back-up, I have found that HP Scan fails to operate at all, despite the printer itself performing its other tasks normally. This means that ABBYY Fine Reader also fails to operate with HP Scan as its 'calling application'.
I am using Mac OS X 10.6.8 and have run Apple Software Update and downloaded all outstanding HP software. Prior to my hard drive failure HP Scan worked fine. The full restore has installed the version I was running then as now, 2.4.1.
In order to obtain the Scan software obviously I originally downloaded the full software package from HP in order to configure its functions -however the current printer driver version is 4.1.2.
From the Error window that appears when I try to launch HP Scan, it appears that the problem may relate to HP Scan profiles not being loaded in the Library folder. However when I look there I am not able to determine if anything is missing. I suspect that they are there, but not being recognised.
As I already have all the software to operate the printer functions, why should I repeat the download to get HP Scan and the scanning function to operate again?
This question was solved.
View Solution.

Hi @MJM_archiver,
I see by your post that you had to replace the hardrive and after doing a full system restore from the Time Machine back-up, you are unable to scan. I can help you with this.
Try scanning through the Apple Software, to see if you have the same result.
How to Scan: Mac OS X v10.6.
The files might not have copied over properly from the back up.
I would verify and repair the disk permissions, reset the printing system on the Mac, then run the full uninstall and reinstall of the software.
Repair the Disk Permissions on the Mac:
Close all applications.
On the Apple menu bar, click Go, click Applications and then click Utilities.
Double-click Disk Utility.
Highlight your hard drive/partition on the left.
Click Verify and then Repair Disk Permissions.
Restart the computer.
Reset the Printing System:
Note: This will remove all printers in the print and Fax/Scan, any printer removed can be re-added later by clicking the plus (+) symbol.
Click the Apple icon ( ), and then click System Preferences.
Click Printers & Scanners.
Right-click (or Ctrl +click) in the left white side panel, then click Reset printing system.
Click OK to confirm the reset.
Type the correct Name and Password.
Click OK to reset the printing system.
Uninstalling the Printer Software.
HP Photosmart Full Feature Software and Drivers - Mac OS X v10.4, v10.5, and v10.6.
Test the printer.
If you need further assistance, just let me know.
Have a nice day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

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Magnus Olsson wrote:
2. They ran a Mac OS 10.5.x system, but cannot find their installation CD. Can I lend them my Mac OS X 10.6 (Snow Leopard) CD to boot, while still restoring their 10.5.x system?
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LSC wrote:
OK I am pretty sure this in the FAQ but the answer still isn't overly clear to me so I'm going to ask anyway...apologies in advance.
I recently found out that my iMac hard drive is failing, I have an appointment with the Genius Bar in two days to see what is wrong and get it fixed.
In the meantime, I am currently backing up my hard drive using Time Machine but I am hearing conflicting reports as to whether or not I can do a full restore from Time Machine should my iMac have it's hard drive or other components replaced.
So...question: Can I directly restore my iMac (with a possible new hard drive or other components) from Time Machine?
yes, you can. you can do it using full system restore utility on the leopard install DVD. there are no ifs or buts about it. where is that "conflicting info" coming from?
If not, how can I do it.
I am most worried about my photos in iPhoto as my wife will murder me if I lose our wedding and honeymoon photos.

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Akili wrote:
Hi, and welcome to the forums.
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My HP Photosmart Premium C309a will not find any wireless routers.
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Z

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Give Kudos to say "thanks" by clicking on the "thumps Up icon" .
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Although I am an HP employee, I am speaking for myself and not for HP.

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Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
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Photosmart Premium C309a series: full system restore fails to result in HP Scan functioning

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