Photosmart Premium C309g-m can't print the color purple

I know how it sounds. But any image that contains purple instead prints a red / brown color. My fiance' owns a baking business. Her main logo's contain the colors, black, silver, dark purple and light purple.
I've replaced the cartridges, aligned and cleaned the print heads. I've tried every printer setting in the "HP Solution center" application. Also every print setting in Photoshop CS4. Nothing seems to help. We paid a couple of hundred for this printer. We purchased this to create business cards, brochures, logo's, photo's of her work and completely surprised that it can't handle a color like "Purple". Our 6 year old HP OfficeJet V40 (Now deceased) could handle all colors with ease.
Does anyone have any ideas, maybe there is a setting we're missing?
Thanks.
Bryan

Try COPYING a page with purple color on it. If it prints the color, then the printer is fine, and there may be a color management issue in your PC. If it doesn't print purple when copying too, then the printhead has a problem. You should call HP Tech Support and ask for a printhead replacement.
Make it easier for other people to find solutions, by marking my answer with \'Accept as Solution\' if it solves your problem.
Click on the BLUE KUDOS button on the left to say "Thanks"
I am an ex-HP Employee.

Similar Messages

Hp photosmart premium wireless C309 can't print after updating to IE 9 and i think java script

hp photosmart premium wireless C309 can't print after updating to IE 9 and i think java script. I am a realtor working from home and inorder to use the forms it required I update to IE9 and I think java, this is the link. http://www.car.org/tools/zipform6/ After doing so my printer does not work. I tried to go on line and reinstall from a link on line but it did not work. I don't know what to delete and what to add and how to get the " HP sSolution center" to work again. the printer was already poor performance from day one. Always having to unplug and restart and the black ink always runs out too quick. but right now my concern is just being able to print and scan. I am in the middle of a deal and can not communicate with all parties effectively. please help

What error messages are you getting?
What OS are you using?
How is the printer connected to the computer?
-------------How do I give Kudos? | How do I mark a post as Solved? --------------------------------------------------------

HP Photosmart Premium C309g-m unable to print ("check printer documentation")

My printer is: HP Photosmart Premium C309g-m
My computer is: Mac (Mac OS X system)
After removing a jammed paper (probably the incorrect way), I now receive a message to check "printer documentation" and then press "okay". Tried everything I could find, including uninstalling and reinstalling. Still receive same message, and still unable to print.
Can anyone tell me in very simple terms how to fix this?

Hi there chnich,
This article should cover the issue you are experiencing. Give the steps outlined a shot and let us know if it helps.
Best of Luck!
You can say thanks by clicking the Kudos Star in my post. If my post resolves your problem, please mark it as Accepted Solution so others can benefit too.

Photosmart Premium C309g-m will not print in black ink

I have read all the solutions to this problem and tried them all- cleaned printhead, replaced printhead, replaced cartridge, re-installed software, unplugged machine & tried again, etc. Can't get anything to help. Does anybody have any other ideas or is it time to relace the printer??

I presume the printer is out of warranty? If so it might be worth soaking the printhead as described in the post below
http://h30434.www3.hp.com/t5/Other-printing-questions/Photosmart-Premium-c309a-Black-prints-out-gree...
1) Get a pan and put 1/2" of very hot (not boiling) water in the bottom.
2) Next remove all the ink cartridges, then remove the printhead assembly.
3) Gently put the printhead nozzles down in the water and let it soak for five minutes.
4) Remove the printhead and gently dry the electrical contacts.
5) Put the printhead back in the printer and then reinstall the ink cartridges.
Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP

HP Photosmart Premium C309g-m on wireless for a wired PC

I have a Photosmart Premium C309g-m connected wirelessly to the LAN, as also are several other computers (both Windows and Mac). No problem here, all connect and print fine. I also have an older desktop (windows) connected to the access point wired. How do I get the desktop to print/scan on this device? It appears HP desktop software only gives me a option of having both the devices wired to the access point or both wireless. This is silly. This is a network printer and I should be able to simply connect to it at least with its IP.
What am I missing?
This question was solved.
View Solution.

What is the model of your router? Some routers have settings that prevent communication between the wired and wireless devices. The network diagnostics here may help.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

HP Photosmart Premium C309g-m wireless problem?

HP Photosmart Premium C309g-m works great beside the problem wireless network keeps disconnecting.... It disconnects from my wireless network often, and to get it work i have to turn off my router and priter and then turn them back on... It's kinda frustrating doing that every single day, and the one of the main reason i bought this printer is wireless netwrking... I have THOMSON TG782 router and i'm on Windows7 system... Thanks in advance for any help...

Sometimes DSL providers have more control over the router than the printer likes.
- Unplug the telephone line from the router
- Turn the power off on the router, wait 30 seconds, then turn the power back on.
- Go through the normal process of connecting the printer to the router.
- Now find the IP address of the printer (it should be on the self-test printout), type it into a browser.
- On that screen you will find a Networking Tab, then on the left Wireless, then the IPv4 Tab.
- On this screen you want to set a Manual IP. You need to set an IP address outside the range that the router automatically sets (called the DHCP range). If you know what that is, set an IP outside that range but no higher than 254 (the last number in the address). If you do not know, use the current IP address.
- Use 255.255.255.0 for the subnet (unless you know it is different, if so, use that)
- Leave the gateway and DNS blank
- Finally, plug in the phone line, reboot the router and test.
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

Can't print in color

I have an HP Photosmart C4680 and I can't print in color! I haven't used the printer in probably 6 months and I just put in brand new cartridges. I can COPY in color but when I print, it comes out in black and white. I've unchecked "black and white" and "gray scale." I'm using a Mac computer.
Please help! Thanks!!

Hello colorprinter,
Welcome to the HP Forums!
I understand your Photosmart C4680 will not print in color ink. I will do my best to assist you! What is your operating system on your Mac computer? Click here to find out: Mac.
I would recommend printing a Quality Diagnostic Report on your printer to make sure the colors are printing correctly. Please follow this HP document on Troubleshooting Print-Quality Issues. I realize you successfully copied a document in color. If this page comes out perfect, then I would suggest uninstall/reinstall the software. As you stated you did uncheck the black and white/grayscale option.
Follow this HP document on Uninstalling the Printer Software. Now, you want to install the full feature software from the HP website here. Choose your correct operating system.
Please post your results, as I will be looking forward to hearing from you.
I worked on behalf of HP.

My HP Photosmart Premium C309g-m printer frequently gives me false "low ink" readings

My HP Photosmart Premium C309g-m printer frequently gives me false "low ink" readings, which wouldn't be a big deal except that unlike other printers I've had, instead of just printing as best it can on low ink, it refuses to print at all.
I know the readings are false:
(a) because I've only recently refilled the ink - (since this started I write down when I refilled the ink and note the number of print jobs, which can be as low as 10 and the false readings can occur) and
(b) my only work around so far is to turn the printer off and on until the false readings stop, it then shows the correct ink levels and does print, but his can often take 5 or 6 times of "off and on." Very annoying.
Questions:
Has anyone else experienced this?
If so, is there a fix?
If no fix, is there a way to change the printer default configuration so it will print anyway -with low ink - instead of simply refusing to print?
Any help is appreciated.
Thank you

Maybe there is some ink on the connections to the cartridges. This document may help with checking those areas after you installed new cartridges last time:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01808074&cc=us&dlc=en&lc=en&product=3793676&tmp...
007OHMSS
I was a support engineer for HP.
If the advice resolved the situation, please mark it as a solution. Thank you.

HP Photosmart Premium C309g-m (Fails or SLOW to Print Wirelessly)

My printer has usually worked until recently (past couple months). I have re-installed the driver several times, uninstalled the HP software, re-installed the driver only... and still the same symptoms occur.
OS: Windows 7
WiFi Router: Linksys E4200
Printer: HP Photosmart Premium C309g-m
STEPS TAKEN:
I begin a continuous "ping" of the printer from my PC and my ipad, to ensure I'm not losing network connectivity.
Pings are received on both pc and ipad without issue..
I print a "test page" from the printer properties screen.
Pings are dropped continuously...on both PC and ipad with one or two sporatic ones received with extremely high latency (29165 ms).
Printer sometimes fails to print the document or the document takes 3 or more minutes to print.
I believe it is an issue with the wireless network device on the printer. I was hoping a firmware would fix it. Can you advise me as to what the problem may be, where should I focus my troubleshooting?
I did run a HP Print/Scan Doctor tool, and it did say I had a "port mismatch" and that I needed to reboot my PC. I rebooted my PC, re=ran, and still the same "Port Mismatch" error comes up. So.. that leads me to believe it is an issue w/ my PC...but I can't find any thing that seems to be wrong w/ the port settings. Currently it is set on my printers hostname address, RAW, Port 9100.

Are you installing and reinstalling the printer from the CD? Just to establish a clean baseline lets try a full uninstallation/ reinstallation from the drivers available from the HP website.
First if you use a USB cord, make sure to remove it. Do not plug it back in until the software directs you to. Then go through the Devices and Printers, Programs and Features and Device Manager folders and insure that all copies, files, and programs related to the printer are removed. Then as directed, restart the computer.
In the START menu type "%temp%" and press ENTER. Here I want you to press Ctrl+A and hit DELETE. Some of the files will not allow you to delete them, skip those files and delete the majority that allows it.
Then follow this link to download the full feature software and drivers for the printer (make sure to match your correct OS):
http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?cc=us&dlc=en&lc=en&product=3793676&
Install that and let me know the result!
Have a great day!

HP Photosmart premium C309g-m not printing AGAIN

HP Photosmart premium C309g-m printer is not printing. I use Vista. This product will print when it wants to. But every time I need to print from Quickbooks for a deadline, it refuses to print anything at all. But if I have no deadlines, no problem! I can print anything from anywhere anytime I want. But the minute I need to send out an invoice from Quickbooks, like today, I'm screwed.
I have:
tried to print. message is Error Printing. No reference number, nada, zippo!
restart printer. reprint document. same as above.
reboot laptop & printer. reprint document. (This usually fixes the problem) but sorry, same as above this time.
tried to refresh printer from control panel. Nada.
tried to restart printer from printer list. Screw you it yells back at me.
I try to use the Tech Help line for HP and they tell me. "We can get it working. But we charge $99." And I say "Screw you, I don't have any money left."
My deadline is in two minutes, and the invoices are not done. I have to go into a 2 hour appointment. But I'll be back. So maybe some kind hearted soul will send a message back on how I can fix this problem. It is frequent and irritating as hell.

is anyone able to help with this WON'T PRINT problem???????

Printing problem on HP Photosmart Premium C309g-m

Hi all,
I am currently using HP Photosmart Premium C309g-m to print my documents and it runs on five different ink catridges. I usually print text documents using the black ink catridge. I realised that the moment the ink runs low(when they display the ! sign in the yellow triangle), the print out quality is significantly reduced in the sense that my text documents are printed with certain areas being missed out such as having half a line of text not being printed etc when my ink isn't even out or nearing to being completely out.
Does anybody else experience this problem? Is this problem exclusive to this model or just this particular printer I am using? Is there any way I can go about solving this problem because essentially this means that I have to replace the ink catridges once they go low because I can't print a complete document at all! Thanks!

Print a Wireless Network Test.
I hope you are not using this for MAC filtering on your router. It is pretty much a useless security method.
Read more here.
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

My Photosmart Premium C309g/m is suddenly NOT printing page one of whatever print job is sent to it.

My Photosmart Premium C309g/m is suddenly NOT printing page one of whatever print job is sent to it. How can i fix this?

Please read this post then provide some details. What operating system? How is the printer connected - USB, wired LAN, Wireless LAN, bluetooth?
Is the first page blank of just missing entirely?
What program are you printing from? Does the same thing happen if you print from Notepad or Wordpad? (If not then check the settings in your program to make sure you are sepcifying then entire page range desired for printing).
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

Printing problem with HP Photosmart Premium C309g-m

I'm running windows XP sp3 on all of my machines with this printer{HP Photosmart Premium C309g-m} wireless network.Recently everything starts to print one inch lower on the paper and cuts off the bottom of each document I try to print.I print mostly from microsoft word 2007,and I have checked all the settings in word.It is almost like the printer skips an invisible header then starts to print the document.Any ideas would be appreciated.

I don't think there is anything wrong with the DSL modem HW. There might be an issue with how print data is being routed though.
Please try the second experiment where you blank-out the default gateway and DNS entries from the printer's internal web configuration page. Open the printer's internal web page by browsing to its IP address. Select Networking and then Wireless (802.11). Under the IPv4 Configuration tab, select Manual IP:
For Manual IP Address, use the existing printer IP address.
For Manual Subnet Mask, use 255.255.255.0
For Manual Default Gateway, leave blank. This is important.
Select Manual DNS Server:
Leave both the Manual Preferred DNS Server and Manual Alternate DNS Server fields empty. This is important.
Press Apply.
Turn off the DSL modem, the printer and all computers connected to your network. Wait 60 seconds then turn on the DSL modem and then turn on the printer. Then turn on the computers. See if this corrects the printing speed.
Regards / Jim B / Wireless Enthusiasts
( While I'm an embedded wireless systems engineer at work, on this forum I do not represent my former employer, Hewlett-Packard, or my current employer, Microsoft )
+ Click the White Kudos star on the left as a way to say "thank you" for helpful posts.

HP Photosmart Premium C309g-m Printer

I have an HP-Photosmart Premium C309g-m printer . I put in new ink will it not print correctly. The color is so light it is impossible to read. Also when I trouble shoot I am told the cartridges ware not aligned.Have tried to align and it wont.
My computer is an HP 64bit,8GB

The steps here should help resolve your issue. If not I would suggest soaking the printhead as described in this post.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

HP Photosmart Premium C309g-m prints wirelessly from Mac & Vaio, but not Dell...

We bought an HP Photosmart Premium C309g-m about a month ago. It will print from my (old) Mac Book Pro and from hubby's new Sony Vaio, via cable, via bluetooth, and via wireless. We want to add a Dell laptop, and have installed the latest printer software from the HP website.
When we go to "add a device" on the Dell, the process goes through "Checking network configuration" and FINDS the printer (we have it set to automatic IP). We select the printer and click Next, the software says installing device and runs netowrk diagnostics without a problem.... and then we get an error at the installing device screen that says "Printer Setup has failed to complete, click Retry to Try again or Next to continue without connecting the printer."
Very frustrated! Any thoughts? Thanks in advance for any help. I thought maybe it was a port issue, but we turned the firewall OFF, and no dice.

You could download and run this very handy utility.
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

Photosmart Premium C309g-m can't print the color purple

Similar Messages

Maybe you are looking for