Photosmart Premium C309G not printing in black

I've replaced the black ink when I noticed the printing started to fade and the levels were low. The new cartridge did nothing. The page I was trying to print had black letters with a light blue shading behind it. The light blue turned a light gray, but there was still no black. I tried a doc that had only black lettering and nothing came out. Plus, on that last page, the printer passed the paper through faster than other pages, and faster than it did when I altered the color of the lettering. The different colors are fine. It's just the black that's not working. I took the first cartridge back to the store telling them it didn't work and decided to buy all five cartridges new. Did a realignment, which failed 4 times, did a diagnostic test, black showed up there, but still wouldn't print on a regular page, tried another alignment and cleaning of the printhead...losing a lot of ink from the new cartridges...not good, they are too expensive...I need a fix for this and can't seem to get things to work, I've gone through at least a dozen pieces of paper, and tried to print over each one to see if it would work, to no avail. Please help!!

I am having a similar problem, but I just bought the printer so it is particularly mysterious. It never printed color, and after successfully printing one black-and-white document, it has decided not to print black either. It goes through all of the motions, but then spits out blank pages. I have replaced the black ink and taken all the cartridges out and put them back in again. Nothing seems to help. I would appreciate any advice. I would rather find some way to fix it than return it to the store.

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Hp photosmart premium c309g not printing correctly

this problem has slowly gotten worse. printer had been working fine since Oct 2010 (when a newly installed cartridge would not print) but recently stopped printing black.
According to the ink cartridge estimated ink levels, I had PLENTY of black ink, although the color cartridges were low. The photo cartridge appeared to be working, but all of the other colors appeared faded-I assume because the black was not working? I've tried everything I can find, short of taking a sledgehammer to this printer (which I'm about ready to do) including installing brand new cartridges, since ALL of the other cartridges that previously had ink were emptied trying to align, and clean printheads...and now I'm seeing my brand new cartridges disappear along with a tree worth of paper, and still no black.
I tried to clean the printhead assembly with a coffee filter as suggested, and it seems that there is LOTS of black ink on the printhead assembly, but for whatever reason, that black ink is not making it onto the paper.
I am JUST out of warranty for the printer, and now I'm starting to feel like I'm wasting so much ink (what about the warranty with that?) Is there anything I can do short of replace this printer at this point? I found that I can purchase a new printhead assembly (how do I know that will work) but for a $20 product they are asking $10 for shipping, are they kidding me?!

I am having a similar problem, but I just bought the printer so it is particularly mysterious. It never printed color, and after successfully printing one black-and-white document, it has decided not to print black either. It goes through all of the motions, but then spits out blank pages. I have replaced the black ink and taken all the cartridges out and put them back in again. Nothing seems to help. I would appreciate any advice. I would rather find some way to fix it than return it to the store.

My HP Photosmart Premium C309g-m printer frequently gives me false "low ink" readings

My HP Photosmart Premium C309g-m printer frequently gives me false "low ink" readings, which wouldn't be a big deal except that unlike other printers I've had, instead of just printing as best it can on low ink, it refuses to print at all.
I know the readings are false:
(a) because I've only recently refilled the ink - (since this started I write down when I refilled the ink and note the number of print jobs, which can be as low as 10 and the false readings can occur) and
(b) my only work around so far is to turn the printer off and on until the false readings stop, it then shows the correct ink levels and does print, but his can often take 5 or 6 times of "off and on." Very annoying.
Questions:
Has anyone else experienced this?
If so, is there a fix?
If no fix, is there a way to change the printer default configuration so it will print anyway -with low ink - instead of simply refusing to print?
Any help is appreciated.
Thank you

Maybe there is some ink on the connections to the cartridges. This document may help with checking those areas after you installed new cartridges last time:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01808074&cc=us&dlc=en&lc=en&product=3793676&tmp...
007OHMSS
I was a support engineer for HP.
If the advice resolved the situation, please mark it as a solution. Thank you.

HP Photosmart Premium C309g-m Printer

I have an HP-Photosmart Premium C309g-m printer . I put in new ink will it not print correctly. The color is so light it is impossible to read. Also when I trouble shoot I am told the cartridges ware not aligned.Have tried to align and it wont.
My computer is an HP 64bit,8GB

The steps here should help resolve your issue. If not I would suggest soaking the printhead as described in this post.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

HP Photosmart premium c309g-m printer prints blank pages even with new cartridge

I have an HP Photosmart premium c309g-m printer and I tried to copy a black and a color document. The printer goes through the motions but the page is blank. I have tried put a new black cartridge in and still prints a blank page.

Thank you everyone who responded. I would like to let you know my printer is now up and working. It was so nice and helpful of you to respond with links and suggestions. I appreciate it.

My HP Photosmart 8250 will not print in black.

Hi,
My HP Photosmart 8250 will not print in black. I saw previous posts stating that it will not print in black if any of the color cartridges are empty, but all of the cartridges have ink. Thank you!

Hi rine051662hart,
Welcome to the HP Forums.
I see that you are having an issue when attempting to print in black ink.
Please click on the following link that deals with when the Printer Does Not Print Black Ink or Color Ink, or Prints Blank Pages
Please feel free to write me back if you have additional questions or you can contact HP's Technical Support to see about further options for you. If you are calling within North America, the number is 1-800-474-6836 and for all other regions, click here: click here.
Thanks for your time.
Cheers,
Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

HP Photosmart Premium C309g-m prints wirelessly from Mac & Vaio, but not Dell...

We bought an HP Photosmart Premium C309g-m about a month ago. It will print from my (old) Mac Book Pro and from hubby's new Sony Vaio, via cable, via bluetooth, and via wireless. We want to add a Dell laptop, and have installed the latest printer software from the HP website.
When we go to "add a device" on the Dell, the process goes through "Checking network configuration" and FINDS the printer (we have it set to automatic IP). We select the printer and click Next, the software says installing device and runs netowrk diagnostics without a problem.... and then we get an error at the installing device screen that says "Printer Setup has failed to complete, click Retry to Try again or Next to continue without connecting the printer."
Very frustrated! Any thoughts? Thanks in advance for any help. I thought maybe it was a port issue, but we turned the firewall OFF, and no dice.

You could download and run this very handy utility.
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

HP Photosmart 7510 will not print in black - brand new HP cartridges

I just replaced both black cartridges (photo and XL) now printer will not print in black. Even my test page will not print the black. I cleaned the print heads also still nothing.

Hi rine051662hart,
Welcome to the HP Forums.
I see that you are having an issue when attempting to print in black ink.
Please click on the following link that deals with when the Printer Does Not Print Black Ink or Color Ink, or Prints Blank Pages
Please feel free to write me back if you have additional questions or you can contact HP's Technical Support to see about further options for you. If you are calling within North America, the number is 1-800-474-6836 and for all other regions, click here: click here.
Thanks for your time.
Cheers,
Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

HP Photosmart 5510 will not print in black ink

Hello, I started having an issue with my photosmart 5510. It slowly stopped printing in black in. I started printing, it printed a few pages normally, but then phased out to not printing black at all. When searching for solutions, I found a forum where an expert mentioned different instructions that have to be messaged privately, may I also have these instructions?
I have tried all the suggested steps and still no black ink, only wasting colored ink while I try one fix or another and then do a test page after each try.
I have had this printer for more than a year, possibly more than 2 years even, so it is way out of warranty and I am willing to try anything at this point.
Thank you.
PS I did try to private message the expert, but it wouldn't send due to "Your post has been changed because invalid HTML was found in the message body. The invalid HTML has been removed. Please review the message and send the message when you are satisfied." and it still wouldn't send. So here I am making a whole new thread about it :/

Hi MamaChickadee,
Welcome to the HP Support Forums! I see you are running into some print quality issues on your HP Photosmart 5510, you are unable to print in black ink.
You have completed the steps listed here: Printer Does Not Print Black Ink or Color Ink, or Prints Blank Pages, with no success and would like to try the reset on the machine. I suspect the issue may be the printer and not the cartridge and do not feel a reset would help in this situation.
I would like to get this taken care of for you as soon as possible, can you please let me know which Country/Region you are in?
I hope to hear from you soon.
Thanks,
HevnLgh
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

HP Photosmart 5510 will not print in black

My printer is 2 years old. I replaced my black ink cartridge and it won't print any solid black. Other colors print fine. When I pick shades of gray for text in Word, it prints those, just not solid black. I've run the diagnostics and cleaned print heads. Please advise.

Hi @brc_in_austin
I see you are unable to print black from your Photosmart 5510, I'd like to help. Please complete all of the steps in the following document; Printer Does Not Print Black Ink or Color Ink, or Prints Blank Pages.
Although I hope this resolves the issue, it might not. If the issue persists, please post back with your warranty status. Use the following link to check your warranty.
If your printer is still in warranty, please call HP and explain the issue you are experiencing. The number to call HP is 1-800-474-6836 for Canada and US, or you can Contact HP Worldwide.
If your printer is out of warranty, let me know and I will do my best to help. Thanks. I look forward to hearing from you.
IMPORTANT: Please also include your country/region in your next post. Thanks.
Please click the Thumbs up icon below to thank me for responding.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

Photosmart premium 320 not printing good photos wrong colors sharp but loss of detail never befo

i have a photosmart premium about 3 yrs old. always got good results when printing photos but now photos are printing with extremely saturated colors, loss of some detail but main subject is very sharp as it should be. i've used photoshop elements 8 as well as other editing programs. i don't know why this is happening now. i've got through all the steps that i can possibly do - that i know of but it's getting frustrating even though some of the effects are quite interesting (but i don't what them) For example, a picture of a plant was great but the background came out aqua. another plant was in front of a white fence and the fence is purple - it was white. a picture of a waterfall was nice but the foliage wa a duller green and the rocks and water are purple (pretty but not right). I don't know what i'm doing. I've tried this in Photoshop Essentials 8 and other editing programs and it's always the same. what can it do as i've never had this problem before.

What model of printer do you have? I am not familiar with a Photosmart Premium 320. Is this a small photo printer that is white, or a full size printer?
007OHMSS
I was a support engineer for HP.
If the advice resolved the situation, please mark it as a solution. Thank you.

HP Photosmart 7510 does not print anything black

Hi.
I have a HP Photosmart 7510 about 1,5 year old.
It does not print black any longer even if there is inc in the HP original cartrige.
No error meessage. Compleetly empty where black should be on testprinting. Cleaning priter head does not help.
Can it be the same problem that have been solved for other printers like 3070 by some PM provided by Ciara_B?
Regards.

The document here may help resolve black not printing on your HP Photosmart 7510. Be sure to check the vents as shown in solution three. If the first three solutions do not resolve the issue the post here may help.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

HP Photosmart 6520 will not print in black

I've tried all the solutions listed on this forum, but it's not working, the printer will not print black ink at all.
I replaced all cartriges today and afterwards, it will only print in color, how can I fix this issue?

I saw your post and have forwarded it to the right people to have it reviewed. You should hear back from someone shortly via private message on this forum.
Keep an eye on the PM (Private Message) envelope at the top right corner of each page. When you see a number next to the grey envelope, click it. That's the way you'll be contacted.
If you need to know how to post a private message
click here
Thanks.
- I worked for HP.

HP Photosmart Premium 309a not printing to Printable CD

OS = Windows XP
Connection from laptop to c309a is USB
Can print from MS WORD to c309a
Can print from HP Solution Center application to 309a to print paper CD labels.
CANNOT print from HP Solution Center application to printable CD installed in c309a.
      1. After setting up printable disc image in HP supplied Solutions Center application, clicking on PRINT results in message being displayed that reads
Tried:
1. Downloading completely new driver from HP website... the total driver was installed, not the basic version. Successfu except for a message that came up saying the c309a was not connected to the computer. The choices were to select a USB cable connection or wireless connection or a network connection. I selected USB and made sure (numberous times) the cable was connected (vreified because I can print for MS WORD and from the HP Solutions application to paper. When checked afterward notice was presented that said driver was up to date.
2. From the HP Solutions application prepared an image from one of the templates (tried several templates) that is supposed to print directly onto a printable CD.
    a. When the PRINT was clicked on the following error msg appeared, "The application is unable to communicate with the printer".
         i. When clicking on PRINT the HP Solutions application jumps to a window that displays various options for ordering prints from HP online as well as some other choices. Net result, no printing to CD takes place.
2. Called HP Tech Support, three different people.
    a. Suggested disconnecting power cable from wall outlet and also disconnect power cable from back of c309a and wait for 30 seconds before reconnecting.
         i. Did that... noting different happened. Same problem, unable to print to a printable CD.
         ii. Final person said the printer is out of warranty and not servicable. Buy a new one!
PS The c309a works with a USB cable connection for computer 1. A second computer successfully accesses the c309a wirelessly for printing the same as computer 1.
       The tray that holds the CD retracts from its printing position when the timeout occurs for the printer to go into sleep mode.

Check the vent tape as shown in the page here, click the + next to the 0xc19a0013 error. If the steps in that page do not resolve the issue try soaking the printhead as discussed here.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

I have a HP Photosmart Premium C309g-m printer and want to print a banner, but can't figure out how

Is there a way to print a banner on my printer?
Susan
Central Oregon

yes i moved them into a folder, but I not want them at all on my screen. Guess I return this and pick up a
Zune HD
less app's on that then ipod touch. thank you for the responce.

Photosmart Premium C309G not printing in black

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