Photosmart Premium C309g replacement printhead.

My Photosmart Premium C309g stopped printing black.  Replaced black cartridge.  No help.  Tried cleanings.  No help.  Removed printhead and looked at it.  Really gunked up.  How do I order a replacement printhead?  What is the part number?

Hi there,
Try this link to the HP Parts store. You search by your part number or serial number. If nothing is found or no stock exists it may be best to search out 3rd party retailers or parts dealers.
Best of Luck!
You can say thanks by clicking the Kudos Star in my post. If my post resolves your problem, please mark it as Accepted Solution so others can benefit too.

Similar Messages

  • Photosmart Premium c309g-m error message

    My Mac operated HP Photosmart Premium c309g-m suddenly showed the following error message on the LED screen. "Ink Supply Failure" Oxc19aoo22. My computer showed a pop-up window stating, "Print head appears to be missing or incorrectly installed". The magenta cartridge reads as low. I have turned the printer on and off as suggested. I have disconnected and re connected to reset the printer as suggested. I have removed and reseated all cartridges. I have removed the printer head and thoroughly rinsed it and let dry overnight as was suggested on this message board. The problem occurred after I removed and replaced the black photo cartridge with a new HP black photo cartridge. I have also switched that cartridge.  Any suggestion short of buying a new printer?

    Hi deringr
    After cleaning the printhead and reinstalling it, try resetting the printer
    http://h10025.www1.hp.com/ewfrf/wc/document?docnam​e=c01808170&cc=us&lc=en&dlc=en&product=3793676&tmp​...
    Does this work?
    - Ciara
    Although I am an HP employee, I am speaking for myself and not for HP.
    Twitter: @Ciara_B_HP

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    Try COPYING a page with purple color on it. If it prints the color, then the printer is fine, and there may be a color management issue in your PC. If it doesn't print purple when copying too, then the printhead has a problem. You should call HP Tech Support and ask for a printhead replacement.
    Make it easier for other people to find solutions, by marking my answer with \'Accept as Solution\' if it solves your problem.
    Click on the BLUE KUDOS button on the left to say "Thanks"
    I am an ex-HP Employee.

  • HP Photosmart Premium C309g-m Printer

    I have an HP-Photosmart Premium C309g-m printer . I put in new ink will it not print correctly. The color is so light it is impossible to read. Also when I trouble shoot I am told the cartridges ware not aligned.Have tried to align and it wont.
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    The steps here should help resolve your issue.  If not I would suggest soaking the printhead as described in this post.
    Bob Headrick,  HP Expert
    I am not an employee of HP, I am a volunteer posting here on my own time.
    If your problem is solved please click the "Accept as Solution" button ------------V
    If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

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    Print a Wireless Network Test.
    I hope you are not using this for MAC filtering on your router.  It is pretty much a useless security method.
    Read more here.
    Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
    I am employed by HP

  • HP Photosmart Premium - C309g and it has stopped printing in black (but will print colour)

    Hi my HP Photosmart Premium - C309g and it has stopped printing in black (but will print colour). I've tried:-
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    Thanks
    This question was solved.
    View Solution.

    Try the solution in this thread for cleaning the C309g printhead.
    Please mark the post that solves your issue as "Accept as Solution".
    If my answer was helpful click the “Thumbs Up" on the left to say “Thanks”!
    I am not a HP employee.

  • Printing problem with HP Photosmart Premium C309g-m

    I'm running windows XP sp3 on all of my  machines with this printer{HP Photosmart Premium C309g-m} wireless network.Recently everything starts  to print one inch lower on the paper and cuts off the bottom of each document I try to print.I print mostly from microsoft word 2007,and I have checked all the settings in word.It is almost like the printer skips an invisible header then starts to print the document.Any ideas would be appreciated.

    I don't think there is anything wrong with the DSL modem HW.  There might be an issue with how print data is being routed though.
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    Regards / Jim B / Wireless Enthusiasts
    ( While I'm an embedded wireless systems engineer at work, on this forum I do not represent my former employer, Hewlett-Packard, or my current employer, Microsoft )
    + Click the White Kudos star on the left as a way to say "thank you" for helpful posts.

  • HP Photosmart Premium C309g-m unable to print ("check printer documentation")

    My printer is:  HP Photosmart Premium C309g-m 
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    Hi there chnich,
    This article should cover the issue you are experiencing. Give the steps outlined a shot and let us know if it helps.
    Best of Luck!
    You can say thanks by clicking the Kudos Star in my post. If my post resolves your problem, please mark it as Accepted Solution so others can benefit too.

  • Powering Down HP Photosmart Premium C309g-m

    Product: HP Photosmart Premium C309g-m
    Operating System: Windows 7 64-bit
    No Error Message
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    is anyone able to help with this WON'T PRINT problem???????

  • My HP Photosmart Premium C309g-m printer frequently gives me false "low ink" readings

    My HP Photosmart Premium C309g-m printer frequently gives me false "low ink" readings, which wouldn't be a big deal except that unlike other printers I've had, instead of just printing as best it can on low ink, it refuses to print at all.
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    Has anyone else experienced this?
    If so, is there a fix?
    If no fix, is there a way to change the printer default configuration so it will print anyway -with low ink - instead of simply refusing to print?
    Any help is appreciated.
    Thank you

    Maybe there is some ink on the connections to the cartridges. This document may help with checking those areas after you installed new cartridges last time:
    http://h10025.www1.hp.com/ewfrf/wc/document?docnam​e=c01808074&cc=us&dlc=en&lc=en&product=3793676&tmp​...
    007OHMSS
    I was a support engineer for HP.
    If the advice resolved the situation, please mark it as a solution. Thank you.

  • Issues with McAfee IPS and HP PhotoSmart Premium C309g-m performing port scan

    Trying to run a HP PhotoSmart Premium C309g-m printer wirelessly and connect to a laptop computer with Windows 7 32-bit operating system.  Printer is available for about 3 and a half minutes and then is blocked by McAfee because the printer is trying to perform a UDP port scan.  The IP address of the printer is blocked for 10 minutes and then becomes available again.  After about 3 and a half minutes, the printer IP address is again blocked by McAfee IPS for 10 minutes and the cycle repeats again.  Goes on all day.  Difficult to get any work done.  Anyone have a fix to stop the port scans?  Thanks

    Hello JWB46,
    Welcome to the HP Forums!
    I understand when you scan a document, it takes longer and the background is black with horizontal white lines or a greenish background. I will do my best to assist you! First, I need to find out your operating system on your computer? Windows or Mac?
    How is this printer connected? Wireless or USB?
    Please make sure you have followed this entire HP document on Color or Brightness Level of Scanned Image is Not Correct. I would like to test out the hardware within your printer. Try copying a blank document on the scanner glass. Let me know if you have the same results. I will be looking forward to hearing from you. Have a great night!
    I worked on behalf of HP.

  • Scan problems with my HP Photosmart Premium C309g-m

    Hello
    I have been experiencing a problem when I attempt to scan a Document or Photo on my HP Photosmart Premium C309g-m  printer.  Specifically when I scan it now takes longer to do so and when finished I save it to my deskstop but the result after saving consists or either a totally black background with horizontal white lines or a greenish background.  I have tried resetting back to ‘default’ properties but nothing changes and the result is the same. I have shut down the printer, and unplugged it for several minutes and restarted it..but still no luck
    Anyone out there with an answer on how I can fix this?
    Thanks

    Hello JWB46,
    Welcome to the HP Forums!
    I understand when you scan a document, it takes longer and the background is black with horizontal white lines or a greenish background. I will do my best to assist you! First, I need to find out your operating system on your computer? Windows or Mac?
    How is this printer connected? Wireless or USB?
    Please make sure you have followed this entire HP document on Color or Brightness Level of Scanned Image is Not Correct. I would like to test out the hardware within your printer. Try copying a blank document on the scanner glass. Let me know if you have the same results. I will be looking forward to hearing from you. Have a great night!
    I worked on behalf of HP.

  • HP Photosmart Premium C309g-m on wireless for a wired PC

    I have a Photosmart Premium C309g-m connected wirelessly to the LAN, as also are several other computers (both Windows and Mac). No problem here, all connect and print fine. I also have an older desktop (windows) connected to the access point wired. How do I get the desktop to print/scan on this device? It appears HP desktop software only gives me a option of having both the devices wired to the access point or both wireless. This is silly. This is a network printer and I should be able to simply connect to it at least with its IP.
    What am I missing?
    This question was solved.
    View Solution.

    What is the model of your router?  Some routers have settings that prevent communication between the wired and wireless devices.  The network diagnostics here may help.
    Bob Headrick,  HP Expert
    I am not an employee of HP, I am a volunteer posting here on my own time.
    If your problem is solved please click the "Accept as Solution" button ------------V
    If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

  • HP Photosmart Premium c309g-m Extracts but does't Install

    I have a new Dell Inspiron 660, Windows 7 (64bit) trying to load HP Photosmart Premium c309g-m software. Original install disk spins up, does nothing, Download file from HP site extracts but doesn't load the set up wizard. Used most of the HP troubleshooting solutions, still a no go. Can anyone help?
    This question was solved.
    View Solution.

    Hello MichaelDell660,
    Let's go ahead and do an uninstall and reinstall of the Photosmart c309g software and drivers. Click the link How to uninstall on Windows 7 and pull out all the software related to the c309g printer, once we have successfully removed the software we are going to go ahead and
    On the Windows taskbar, click the Start icon type  %temp%  in the   Search programs and files  box, and then press  Enter.
    Find folders that begins with 7z. Look for the folder that shows the date you originally downloaded the drivers in the Date modified  column, and then open this folder.
    Once you are in the folder please select the Setup.exe (has a black and white HP logo) folder and run the installation
    Please let me know if this was successful at running the install, I will watch for your reply.
    Thanks,
    HevnLgh
    I work on behalf of HP
    Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

  • Hp photosmart premium C309g-m - trouble scanning

    I have an hp photosmart Premium C309g-m - printer states scan saved but can't figure out how to print it

    Hello NancyDonohue,
    Welcome to the HP Forums!
    I understand when you scan a document to your computer, you would like a option to print. I will do my best to assist you! Please reference the Photosmart Premium C309G Manual here. The manual doesn't state you can perform this feature. It does states you can scan to, then reprint a photo.
    Sorry for the inconvenience.
    I worked on behalf of HP.

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