Photosmart Premium C310a won't feed paper

I went through all of the HP support steps, including the video with no luck - (time wait on/off & power cord on/off, correct amount/type of paper, ALL rollers cleaned, no paper jams, print settings correct, cartridges installed properly, hard reset, etc, etc. It sounds like a gear grinding when the roller pickup bar drops down to feed the paper. Is there a factory reset for this printer?? Please help, Thank you

Hi @Ebeniste1uk,
Welcome to the HP Forums!
I understand that your HP Photosmart Premium c310a will not detect your photo tray on Mac OS X 10.10. I am happy to look into this for you!
I would recommend going through this guide, The Printer Does Not Pick Up Photo Paper from the Photo Tray, and to watch this video:
Hope this information helps!
RnRMusicMan
I work on behalf of HP
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HP Photosmart Premium C310a Printer paper alignment and paper feed problem.

Standard Info:
HP Photosmart Premium C310a Inkjet All-in-one Printer.
Windows 7 Home Premium
No reported errors messages except for paper jams.
No changes were made to the system before the problems began.
My Info:
I am very proficient with computers and electronics. I would first like to say that this printer has very vibrant inks and its ColorSmart/sRGB ICC profile is pure magic. The high DPI ratings have turned out to be accurate so far and the printer prints beautiful images.
Problems:
The problem I am having is with the printers paper feed rollers. They are not scrolling the paper through the printer accurately and consistantly. There have also been two paper jams when using multipurpose everyday paper. When printing high res artwork using HP Advanced Photo Paper I was using HP Photosmart Essentials to create an 8"x10" picture on the 8.5"x11" paper and the first 35-40 prints came out accurately but then, before any paper jams or other problems the 8x10 pictures began to not center correctly on the paper. Then the top of the 8x10 picture started slanting to the right on the paper and extending too close to the right edge of the paper. The entire 8x10 picture is no longer printing 8x10 (the left side of the picture is just over 8" tall and the right side of the picture is printing just under 8", same thing with the top and bottom edges of the image) and is not centering properly on the paper. I just had my second paper jam last night which I clicked the "cancel print" button on the front of the printer touch display to eject the paper. Immediately after, everything began printing very close to the left edge of the paper and prints at an angle down the sheet no matter what it is that I print or what paper it is printed on. I have tried using the auto alignment feature on the printer several times and it does not help.
Questions:
Is this printer purchased on 09/25/2011 from hp.com (with no extended warranty) still under a regular warranty?
If I send it in for repairs will HP be able to fix these problems?
Is there any way that I can adjust the scrollers myself to fix the problem?
Is the new C510a more reliable than the C310a in this field?
I need a backup printer for my art business, I would like to purchase an HP C510a, but am concerned I will have the same problems with the new one.
If anyone can help, please respond. I cannot go on with these problems any longer.
Thank you for your time,
Nanette

Thank you for your quick response Bob. Your answer was helpful, but did not solve my problem. I have cleaned the printer exactly as your response has suggested, but there has been no change, and I was not able to find any dirt, scum, dust, or anything at all wrong with the rollers.
Here are a few pictures of some 8"x10" pictures that I just printed on 8.5"x11" HP Advanced Photo Paper:
These 8"x10" images are supposed to be centered on the paper, but are FAR from centered or dimensionally accurate to 8"x10".
This last image shows really well how the top of the 8"x10" image slants downward from left to right as well as approaches too close to the right edge of the paper.
Is this a problem that I can fix on my own?
If I send the printer to HP for repairs will they be able to fix this problem or will they just clean the printer scrollers and send it back thinking it is fixed?
I really need help with this problem, because right now, the printer is not useable.
Thank you for your help.
-Nanette

C310A WILL NOT FEED PAPER. PRINTER CLICKS. If IT PUSH PAPER IN BY HAND, IT WILL PRINT, BUT NOT AUT

HP PHOTOSMART 310A printer will not feed paper. It is about 6 months old, with minimal use at home. It has always done a lot of clicking, but now when it would normally feed the paper, it clicks for several seconds, and the top piece of paper does not feed, it then clicks again, like it is trying feed paper, then to back the paper out, and then stops. The printer then posts a no paper in tray error. When I reload it does the same thing again. Does the printer not have a optical paper in tray sensor? It should be able to see the paper is in the tray fairly easily, not sure why it uses the feed roller to sense paper?
It does not seem to work, regardless of the number of sheets used. 1, 10, 25, or mostly full of paper.
The clicking sounds more like gears slipping, rather than the normal clicking it makes all the time. (with about 30 or 40 clicks in a few seconds, all at a fairly regular rate.)
it only clicks after the little arm extends down and touches the top of the paper stack. There is a metal arm, with two white wheels that is dropped from above the paper onto the tray, and it appears to be that arm that is clicking. It looks like it is trying to push the first (top) sheet of paper into the printer. The top sheet does not move. If I push the paper, it will take the paper and run just fine for that one sheet.
I opened the back, and there is an area with a couple of larger wheels that look like they feed the paper up from the tray into the printer. In that area there was a cardboard piece with CN503-00012 printed on the side. It appeared to be loose in the cover, and not sure what that is for? if it should be there? or if it is related, I removed the cardboard piece. Not sure what to do with that. I do not think it is nessisarily related, since if I can feed the paper by pushing it, it takes it and prints.
Help explain what is going on.
John

I do not recognize the cardboard peice you describe - I just opened up my c310a and did not see anything like this. It may have been part of the packing material....
At any rate, I would suggest following the troubleshooting steps in this page.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
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Printing problems with HP Photosmart Premium C310a series

I recently installed an HP Photosmart Premium C310a series printer. Now the printer takes about 45 minutes to print a document. HP support says this is an Apple problem.
Can anyone help?

What file was the problem?
It seems that in the Windows/System32/Spool/Drivers/x64/3, the newly re-installed updated HP drivers (with the 2011-2012 dates) are the only ones with a .BUD extension. Maybe my Win7 computer doesn't recognize them as drivers? The other driver files in the '3' Folder have .dll, .gpd, and .vdf extensions. Is there another spot they should be copied so the computer can find the drivers? I see that up the chain in the Spool Folder, next to Drivers there is an empty folder named Printers.
And what files (Filenames) are needed to run the 309g-m? I assume some older drivers were kept on file when I ran the updated driver Install program. The newer HP 2011-2012 files in the '3' Folder are hpoc30j3.BUD, mxdwdui.BUD, hpc309at.BUD, and everything else is older. I need to know what to copy-paste to a better folder location.
Whatever and wherever the Drivers are, my computer can not find them!

Have a HP Photosmart Premium C310a printer, copier,scanner problem

Have a HP Photosmart Premium C310a printer, copier,scanner problem
When I try to scan it asks me for destination, PC or SD card, when you select PC it tells me to iniciate from the computer.
The printer was installed with the 3100 series drivers. i have no icons to inicate from the PC. I have downloaded an ran PS_AIO_07_C310_FSW_Full_Win_enu_140_246 which is supposed to be the correct software and drivers for this printer. When I process this application, there is no termination. It asks if I want to let it make changes to this computer, runs for a while and then disappers from active processes. Acts like nothing really terminated or even ran.
Printing and copying works perfect, only problem is with scanning. I have used the workaround of going to the printers IP address but this does not allow multipage scans.
i have windows 7 Home Preimum Service Pack 1 64bit operating system using Chrome as the browser. Printer is being used as wireless.

Hello keller123,
I see that this is your first time with us on the HP Forums. Please let me take a moment to say "Welcome".
To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.
I see that you are having some issues when it comes to scanning.
I suggest that you attempt to use the HP Scan software. Please click on Start and go to All Programs. Scroll down the menu until you see a Yellow HP folder. In the Folder you will see your printer listed. Click on the printer and you will then see HP Scan.
If this does not resolve your issue, please write me back.
If I don't hear from you today, I hope the remainder of your Wednesday is a good one.
Cheers,
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W a t e r b o y 71
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HT3500 Problem printing from MacBook Air with Mountain Lion to HP Photosmart Premium C310a Printer

My HP Photosmart Premium C310a printer used to work fine with my MacBook Pro printer running Lion. I bought a new MacBook Air that comes of course with Mountain Lion. I added a new printer from the System Preferences. The printer will print sometimes. Sometimes the printer just restarts itself and then will print. I used to have an excellent HP Scan Utitlity. That is now gone and it is really hard to scan anything. I am beginning to think it is time to get rid of the HP Printer and buy another one that fully supports Mountain Lion. Can anyone help me here?

Hi - if you haven't done this already, HP support lists several download options including software for OS X for your printer - I would try that route since what comes with Mountain Lion doesn't seem to work - let me know how you make out

HP Photosmart Premium C310a printer keeps disconnecting from my network.

My HP Photosmart Premium C310a printer keeps disconnecting from my network. I have tried disconnecting my Firewall and AVG virus software, all to no avail. Can anyone help?

This is an issue I have seen multiple times, and telling people to check their network settings, or to fix wireless settings does NOT address the root cause of the problem.   For those who are English-impared, here is a very clear explanation of what is going on:
The printer is REMOVED from devices and printers, seemingly at random.    This is NOT a problem with "The printer is not printing", where fixing the network or resetting IP addresses will fix it.   The printer is GONE, and needs to be added again.
I know networking, and at no time should a loss of connection cause the printer to just be removed from Printers and Faxes, Printers, or anything like that.    If the connection is lost, the connection is lost, but the printer SHOULD still be set up in Windows, just pointing at the wrong place(if the IP address has been changed).
I suspect that it is more likely that the HP Update software is the culprit, and will test that theory today with a customer who has this problem.    It also seems to be limited to the HP Photosmart line of printers, since the Officerjet line does not seem affected by the bug.

Is anyone having an issue with the hp photosmart premium c310a? I keep getting a "paper jam" error

I hope someone from hp is monitoring these posts. I am very disappointed with the new photosmart premium eAll-in-one. I just bought this printer in april and recently when printing, an error message "paper jam" will pop up after just printing 1 or 2 pages. I did all the recommended troubleshooting steps hp has online but after printing a couple pages error message comes back. And thats not even the worst part! I called hp tonight 4 TIMES to get this issue resolved because at this point I want a new printer sent to me! I have been hung up on 2 times and then told the other times that I need to talk to a case manager. Guess what? No case manager available to talk about my printer issue!! I spoke to 6 different representatives with NO help to be found. I cannot return to staples store where I bought it because its after the 14 day return policy hp has with staples. That is the MOST STUPIDEST policy I have ever heard of!! If I knew in advance that I could not return this printer to the store I got it from after 14 days have passed, I would have NEVER BOUGHT IT!! I am still waiting for a case manager to call me back so that I can get this thing picked up ad a new one sent to me.

Try this:
Apple menu / System Preferences / Network.
Click Location: and select Edit Locations..
Click + (plus sign), and enter a name for the new location - anything will do.
Apply this.

New P1006 won't feed paper

My new P1006 laser printer won't feed the paper in....after a paper jam. I have followed the procedure in the on-line manual. Any ideas out there?

You could try cleaning the rubber rollers at the back of the printer by removing the rear access door and then cleaning it, as the black marks may just be ink deposited on teh rollers while feeding the paper. This will also help increase the rollers' grip in the paper and prevent any misfeeds that in turn result in a paper jam. I would definitely try this first.
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I am an ex-HP Employee.

HP Photosmart Premium C310 won't print black

My printer won't print black. I've replaced all cartridges, removed and then reinstalled printer driver, and cleaned cartridges 3x. After first time cleaning cartridges, the test sheet had black print, but some lines were better than others. After the 2nd time, no black at all printed. After 3rd time, no black at all printed. What next?

Hi , Welcome to the HP Support Forums! I see you are unable to print in black ink on your HP Photosmart Premium C310, you have done some troubleshooting with no success. Please make sure you have not missed any steps listed here: Printer Prints a Blank Page or Does Not Print Black or Color Ink for the HP Photosmart Premium e-All-in-One Printer Series (C310) If you complete all of the steps in the document above and the issue continues, my own personal recommendation, not one of HPs, is to use the solution offered in the following video. I only suggest doing this if the printer is out of warranty; How to fix a HP Printer, not printing black ink and missing colours Although the printer might be out of warranty, if the issue persists, HP may be able to offer you something. Maybe they can offer you a discount on an alternate model. If you are in Canada or US call 800 474 6836, or you can Contact HP Worldwide. HP printers generally have a 1 year warranty from their purchase date, you can verify the warranty using the following link if you would like; warranty check. I hope this helps. If this resolves the issue, please let me know so we can help others who may be experiencing the same issue.

HP Photosmart Premium C310a printer that will NOT print in BLACK. It will print in color.

I have a Photosmart Premium C310 a printer that will NOT print in BLACK. I tried the unplugging the cord and holding # and 3 and it did not work for me. I, at first, purchased a new cartridge thinking it had run out of ink.........so now I am out $25.00.
Any other suggestions. It does print in color. HELP! HELP! The printer is not even 5 months old.

Can I ask are you based in the US?
Thanks, Ciara
Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP

HP Photosmart D7260 Printer, won't feed from the photo paper tray.

On my parents computer they use a HP Photosmart D7260 Printer and I'm trying to print off on photo paper but for some reason it keeps on feeding from the main tray I can't for the life of me figure out how to fix this i've been though all the settings changed the paper to the right kind , in all the options, there's no reason why it should not work. Can any one give me any ideas how to fix this?
Please help

form HP site
Macintosh OS X Solution
For the Macintosh OS X operation system, use the following process;
1.
Select HP Photosmart 8200 series from the Printer drop down menu.
2.
Select the appropriate media size from the Paper Size drop down menu.
3.
Specify printable area of the job using the Print Size drop down menu. Below the Print Size menu, other adjustments can be made to fine-tune the print job using the check boxes.
4.
Select Print from File menu.
5.
Select Paper Type/Quality from the Copies & Pages drop down menu.
6.
Click Paper tab.
7.
Select Photo Tray from Source drop down menu.
8.
Click Print .

How do you print a mirror image on an HP Photosmart Premium C310a?

I cannot find anywhere on the printer, or in my computer to click on a box for mirror printing. I'm trying to print an iron-on transfer.
This question was solved.
View Solution.

Here is a link to a post that was solved with this same issue.
http://h30434.www3.hp.com/t5/Other-Printing-Questions/C310-premium-photosmart-printer-printing-an-ir...
Hope this helps !
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Photosmart Premium C310a scanner is saving docs as .xps instead of .pdf

Docs scanned are saved as .xps will not print. Setting is to scan document to pdf. this just started after reinstall. Receipts and other docs saved as JPEG file print perfectly. tried newly scanned and previously scanned docs - none will print.

Hi momx4guys,
Thank you for the reply, and apologies for the lateness of mine, I was just being thorough
I will suggest that you start by running the HP Print and Scan Doctor. I would suggest running it for both Fix Printing and Fix Scanning and see what it has to offer.
If it is not able to resolve the issue, I would suggest clearing out your Temp folder (I realize it says it's for Windows 7, but the steps are the same for Vista) and then performing a Level 3 Uninstall to remove all of the HP software, and then downloading the latest version of your Photosmart C310a's software from HP's site and installing from that. If you use Internet Explorer to download the software make sure when it asks if you'd like to Run or Save that you choose Save.
Once this is done, you should have the right options again
Please click “Accept as Solution ” if you feel my post resolved your issue, as it will help others find the solution faster
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**MissTeriLynn**
I work on behalf of HP

C6280 won't feed paper -- sees paper trays as empty

Can't say that I'm pleased with this printer. It worked well enough until the yellow ink cartridge jammed (printing fewer than a dozen 4x6 images and a couple dozen sheets of paper with smaller images). Couldn't get a single replacement cartridge so I bought a full set. Wouldn't be so bad, except that once the ink was replaced, something else happened to the feed mechanism and no matter how much paper is in either of the feed trays the "Out of paper" message appears on the pop-up screen.
What I've tried so far: unplugging and decabling the whole thing; printing from the card reader so the computer's not involved; removing the back and cleaning the rollers (which seem to be pretty dry/slick?)
Thanks for your help.

I have the same problem and the solutions video has not helped. I've been able to print using the fast/economical print setting. This seems to quickly feed the paper into the reel and the printer continues the job, rather than the slower normal mode where the printer hangs up and the Out of Paper error message appears.
ANy suggestions?

Photosmart Premium C310a won't feed paper

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