PhotoSmart Premium fax C309 won't print black ink

Windows Xp series 2. Had been refilling ink cartriges when problem first occured. Installed two new black ink cartriges and still wouldn't print black ink. Cleaned print heads several times using the menu on the printer. Still did not correct the problem. Color is fine. Did a print test report and all color ink shows fine but no black. Alignment is fine. Do I need a new print head? Printer only gets occasional use.

Hi there blackcat61,
This article covers print quality issues like missing colors and others. Give the steps listed under your operating system a shot and let us know if it helps.
Best of Luck!
You can say thanks by clicking the Kudos Star in my post. If my post resolves your problem, please mark it as Accepted Solution so others can benefit too.

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HP Photosmart Premium Fax All-in-One Printer ( C309a) - won't turn on

Greetings everyone, I am hoping someone is able to help me. Whenever I plug in my Photosmart Premium Fax All-in-one printer (C309a) it doesn't power up even though the green light on the adapter is on. Has anyone had a similar issue? Does anyone know how to rectify this problem?
Thanking you in advance.

Hi lmd2012,
I am linking the troubleshooting guide for the problem you are having. Click Here
Sometimes, I have been able to resolve power problems by moving the power connection from one working outlet to another working outlet. Be sure to plug the printer's power cord directly into a wall outlet (not a surge protector, power strip or battery backup).
Also, remember a click on the Kudos star to the left is a quick "Thanks" for a helpful post.
Please select the "Accept as Solution" button on the post that best answers your question.
I appreciate your input ! ___________________________________ _____
Thank You,
Rich
Expert

Hp photosmart premium wireless C309 can't print after updating to IE 9 and i think java script

hp photosmart premium wireless C309 can't print after updating to IE 9 and i think java script. I am a realtor working from home and inorder to use the forms it required I update to IE9 and I think java, this is the link. http://www.car.org/tools/zipform6/ After doing so my printer does not work. I tried to go on line and reinstall from a link on line but it did not work. I don't know what to delete and what to add and how to get the " HP sSolution center" to work again. the printer was already poor performance from day one. Always having to unplug and restart and the black ink always runs out too quick. but right now my concern is just being able to print and scan. I am in the middle of a deal and can not communicate with all parties effectively. please help

What error messages are you getting?
What OS are you using?
How is the printer connected to the computer?
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HP Photosmart 6510 won't print black ink

I changed the ink cartridge in my printer and it won't print black ink now.
I have used almost an entire cartridge of my color inks running alignments and cleaning the printhead. I have also cleaned the print head with a cotton swab and some warm water.
I have delted the software and reinstalled it.
I have always used HP cartridges.
The printer is out of warranty. I'm in the US.
I have also ran every reset I can find online, nothing is working.
I appreciate your help as I am a broke college student and can't really afford a new printer at the moment.
Thanks!

Hello @valster101 and welcome to the HP Forums!
One thing I see that hasn't been tried is checking the vents on the cartridges. Please have a look through this Printer Prints a Blank Page or Does Not Print Black or Color Ink for the HP Photosmart 6510 e-All-in...s document to make sure you have tried all of these steps at one point or another.
If it still won't print black after that, just let me know and I'll do my best to get you a resolution
Please click “Accept as Solution ” if you feel my post resolved your issue, as it will help others find the solution faster
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
**MissTeriLynn**
I work on behalf of HP

Photosmart premium 3-all-in-one printer won't print black ink

My hp photosmart 3-all-in-one C310 series does not print black ink on the page. The cartridge is new, and all of the ink cartridges are full. The printer is 3 years old, just one month out of warranty. I have downloaded all the latest updates, I'm pretty sure, and have gone to the troubleshooting page on the hp web site. I have followed all the directions, twice, and still no black print. Please help, I do not want to buy a new printer!
This question was solved.
View Solution.

Under Tools, I only see "Clean cartridges" not "Clean printhead."
When I selected "Clean cartridges" twice, the black ink printed! Hooray! Once I post this, I hope get back to the page to say the problem is "Solved"!
Oh, while I have you on-the-line, while the cartridges were being cleaned, I got a message saying that I had to download the newest hp drivers, since the ones I have are not compatible with this version of Windows. However, I did download the latest drivers for 8.1 from your web site when I had a horrible paper jam. After I downloaded the newer drivers, that problem was fixed. But, since I am getting this message re incompatibility, do I have to download again? It was only a couple of weeks ago (three at the most) that I downloaded the drivers.
Thank you again!

Photosmart 5200 won't print black ink

Hi there, I purchased the printer just over a year ago. It hasn't been used much at all. For the last few months I have continuously changed the black ink cartridge as it is saying it is empty or low and it still won't print black. The colour functions fine. I have tried all the settings options of cleaning and aligning and it doesn't make any difference. I only print via air print from iPhone and iPad, and the documents sent are extremely basic word docs. The printer is in perfect condition and I am out of warranty. Please can you advise how to fix as I rely on the printer for my invoices! Thanks

Hello,
Since you have replaced Black ink cartridges and tried performing Clean Printhead and issue still exists, i'd suggest you to call HP Tech Support for further assistance.
If you are in US , the toll free # is 1-800-474-6836 .
If you are not in US , then log on to www.hp.com , at bottom-left corner there is a world map icon, click on it and then select the region you belong to, which would then provide support options for you for that region.
Regards,
Jabzi
Give Kudos to say "thanks" by clicking on the "thumps Up icon" .
Click "Accept as Solution" if it solved your problem, so others can find it.
Although I am an HP employee, I am speaking for myself and not for HP.

Won't print black ink

HP5510 All In One. Printer started printing in very light blueish gray ink. Changed the black cartridge (NEW HP ISSUED not refurbished) and it still didn't work. Cleaned printeheads, aligned printer, unplugged printer and still didn't work. I then ran out of yellow ink so I replaced it and it still wouldn't print black. Then I ran out of blue ink working on all these issues and replaced blue cartridge now it won;t print at all. I have repeated all the above steps. Now my magenta ink is low.
When this problem started all the colored cartridges were close to full. The ink has been depleted with repeatedly following the directions to correct the black ink issue.
I have put the printer in greyscale, black ink only and still the issue is unresolved. The printer is not in warranty.

Hi @turtleinthesand,
Thank you for visiting the HP Support Forums! I see you are running into some print quality issues on your HP Photosmart 5520, you are unable to print in black ink after replacing the cartridge.
I would like you to continue here: Printer Does Not Print Black Ink or Color Ink, or Prints Blank Pages, I understand you may have done some of these steps already but I need you to complete all steps in order to resolve the missing black issue you are experiencing.
Please note: There are three printhead cleaning stages. Complete all three stages if necessary. If the printhead is badly clogged, it might require another cleaning cycle. If so, wait 30 minutes after the last (third) cleaning stage to start the first stage of the cleaning process over again.
If you are still unable to print in black ink, I suspect the issue may be the printer and not the cartridge. Please let me know which Country/Region you are in?
I hope to hear from you soon.
Thanks
HevnLgh
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

Printer won't print black ink; have already replaced printhead 1 month ago

My Office Jet 6500 e709n stopped printing black ink first part of December. I followed all the instructions on the HP site and cleaned printhead several times, replaced ink with new cartridges and ended up replacing the printhead and purchased from HP with a return of my old printhead. I installed easily and printer worked. Now one month later, the black ink does not print again. I have cleaned printhead several times, replaced ink cartridges and checked vents. Any other solutions? Is it time to buy a new one? I'm a little frustrated that the HP printhead I purchased only one month ago appears to need replacement so soon.

Hi @StMelG,
Welcome to the HP Forums!
I noticed that your HP Officejet 6500 e709n will not print in black. I am sorry for the frustration, but I am happy to help!
Please take a look through this guide, Printer Prints a Blank Page or Does Not Print Black or Color Ink for the HP Officejet 6500 All-in-On....
If you have been through this guide already, and the issue is not resolved. Then I would recommend this post, Re: black ink not working, by @Bob_Headrick.
If neither options fix the issue, please call our phone support at 800-474-6836 for your upgrade options. If you live outside the US/Canada Region, please click the link below to get the support number for your region. Country-language selector.
Hope this information is helpful!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

HP Photosmart Premium Fax All-in-One Printer-C309a-new black ink cartridge will not print

i just installed a new black ink cartridge (manufactured by HP) when print quality became poor in the middle of a job. it completed the job fine, but when i have tried to print subsequently, only those parts of the document that are in color/greyscale will print. the black is simply absent from the document. the supply level is showing as fine and all diagnostics indicate there is no probem. i have not received any error messages. i have tried turning the printer on/off. i have tried cleaning the printheads. i have tried uninstalling & reinstalling the cartridge. i do not have any additional black cartridges to try to see if that will solve the problem, but as noted above, it did work initially. i am just printing to regular plain white printer paper. i have tried all the relevant steps in the HP troubleshooting document for poor print quality posted elsewhere on this page. nothing has worked! someone else's post mentioned resetting the printer, but did not say how it was done. any ideas on a solution??? thanks!
This question was solved.
View Solution.

To reset the printer, follow these steps:
While the power is on, remove the power cord from the back of the printer. Wait at least 30 seconds, then connect the power cord to the back of the printer, then turn the unit on. That will complete a power reset.
Now, missing black during printing can be a result of a couple of things. If it is only missing say when printing from Word, then the print settings within Word are set to grayscale only (or something similar) which would exclude the black cartridge. If it is from all programs, then it is either the main print settings set to grayscale only, or the printhead/cartridge is clogged up/dirty. If it is not the print settings, then create a print quality report and follow the steps in this document:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01624986&tmp_task=solveCategory&cc=us&dlc=en&la...
007OHMSS
I was a support engineer for HP.
If the advice resolved the situation, please mark it as a solution. Thank you.

HP Photosmart Premium c 309g will not print black, all other colors fine. Shows ink levels fine,

Have photosmart premium c309 g connected wirelessly to I Mac and Mac book pro. The unit suddenly will not print black. Ink levels show all good. All other colors print fine. When check HP utility and go to print quality diagnostics, a box appears that states cannot print PQ page--make sure printer is turned on. If I tell it to print a page, it immediatly connects and prints all colors but not black. How can it print regular page but not receive message to print PQ page? "make sure printer is on" ??

I have this exact same problem with the same printer. Printer will not print black. My macbook pro is connecting to the printer but shoots out a blank page. I just put in a new ink cartridge even though it was not low on ink. Please help.

My HP Photosmart 6510 won't print black ink

Tried to add a response to the existing link for this issue, but couldn't find a way to do that. Maybe I'm just blind. Nonetheless, here are my answers to the information that has been requested:
1. Which model HP printer you have. = 6510
2. Whether you have followed the steps in the Printer Prints a Blank Page or Does Not Print Black or Color Ink document for your printer and whether the steps worked or not (just Google that document title along with the name of your printer to locate the right document). = Yes, tried them. No, they didn't work.
3. What country you reside in. = USA
4. Whether the printer is in or out of warranty. = Yes, it is.
Seems like this is a fairly significant issue in the market. I hope a countermeasure is being developed.
Thanks for your help.

Hello CoachTC,
Thank you for visiting the HP Support Forums! I see you are not able to print in black ink on your HP Photosmart 6510, you have completed the troubleshooting steps with no success.
I appreciate leaving me with the requested information, I have gone ahead and sent you a Private message on the Forums. You will find your inbox on your Userpage to the right of your Username.
I hope to hear from you soon.
HevnLgh
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

Printer won't print black ink on plain paper but WILL on photo paper.

Suddenly my printer stopped printing black text, main tray. I put in a new cartridge, clean print heads, cleaned screen, reset the printer, etc., etc. Then I found it WILL print text in black on photo paper in main tray. It will print colored text, it just WILL NOT print black text on plain paper, I have tried different brands of plain paper. No difference. I have tried different quality settings, I have deleted and re-installed the printer, update software, prayed, etc. Even tried wired and wireless connections. I give up. Please help.

Hi @plutolover2011
I'd like to help you be able to print again. I understand your colored cartridges are working, but the black ink is not. Please begin with the steps in the following document; Printer Prints a Blank Page or Does Not Print Black or Color Ink for the HP Photosmart Premium C309a...
If you complete all of the steps in the document above and the issue continues, my own personal recommendation, not one of HPs, is to use the solution offered in the following video. I only suggest doing this if he printer and printhead are out of warranty.  Hot Water Printhead Flush - HP Ink Series Printers with removable Printhead.
I have recommended this solution to others and have seen success, but I can not guarantee this will resolve the issue, it is an end of the line kind of effort. I hope it helps.
PaganC wrote:
flushing it worked, Yeah!!!!!!! thanks for your help.
Although the printer might be out of warranty, if the issue persists, HP may be able to offer you something. Maybe they can offer you a discount on a newer model, or discuss the option of replacing the printhead!  If after all of our efforts the issue remains, I suggest calling HP. If you are in Canada or US call 800 474 6836, or you can Contact HP Worldwide.
Thanks for reaching out to the HP Forums. I hope one of my recommendations resolves the issue.
Please click the Thumbs up icon below to thank me for responding.
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Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

All in one printer won't print black ink - colour only

My all in one printer won't print in black right now - colour only - even though the black ink is new. It will print a couple of black ink pages and then reverts to colour. If I give it a rest it will print a couple more black pages and then again, in colour - I think something needs cleaning but I don't know what - any help is much appreciated! Val

Please read this post then provide some details. What printer model? What operating system? Is the black cartridge an original HP or a third party or refill/renamufactured cartridge? (The symptom is typical of a poorly refilled cartrdige....)
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

Won't print black ink with new cartridge

I have read all advise. Black stopped printing. New genuine HP cartridges. Did partial and whole resets. Cleaned printhead. Removed all cartridges and case and cleaned well. Very gunky. Still won't print HELP ME! Have read thru all the posts and did everything

The post here may help resolve black not printing on your Offcieejt 6500, go through all the troubleshooting steps in the document referenced there and if that does not resolve the issue then try soaking the printhead.
If this does not resolve the issue you may need to replace the printhead.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

HP Office Jet 6500 Printer won't print black ink only since FF 3.6 upgrade

I cannot print in "Black Ink" on HP PRINTER Office Jet 6500 E709 THIS ONLY OCCURS WHEN PRINTING WEB PAGES. All WEB pages Print in "Color" even when black (greyscale is only ink checked w/in HP Printer
* Web forum fix - At HP Print Section click "Premium Paper" setting .... However, this does not work
Have clicked on FF 3.6 version to download in the past 3X however system says I have FF3.5

Are you changing that setting to Black / Greyscale from within Firefox?
{Ctrl + P} then hit the Properties button next to the Printer Name.

PhotoSmart Premium fax C309 won't print black ink

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