Photosmart Premium Web c309 n-s (Electronic Help)

Photosmart Premium Web c309 n-s (Electronic Help) 
Electronic Help is mentioned in the documentation  but I looked at the installed programs and nothing there
also checked the cd that came with my printer  and no luck there
also the software an drivers section for windows 7 64 bit   are not  showing  all the files for this printer
can someone tell me what is Electronic Help anyway ?
is it  something to install ?  or what  is it I need to look for ?
thanks 

It is saying offline and wrong usb and it is wireless? I don't know what to do. I have turned it off and on. Help!

Similar Messages

  • Is the HP Photosmart Premium series C309 compatible with chromebooks

    I just bought a Samsung Chromebook -Is my current printer compatible? Its an HP Photosmart Premium series-C309 from 2009
    If not then can I download software or do I need to get a new printer?-thanks for your time!

    Hello lths,
    Welcome to the HP Support Forums!
    The Photosmart Premium C309 would not be compatible with the Chromebooks in the traditional way. With that being said, you can attempt to add the printer to Google Cloud Print. The steps are shown here: Using Google Cloud Print with your HP Printer, under HP classic printers.
    Cheers,
    JERENDS
    I work on behalf of HP
    Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

  • SW installation failure on Photosmart Premium Web c309n-s

    Hello,
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    TIA for any helps,
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    Network status:
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    URLs for Embedded web server :  http://HP0D6176
    And in the Wired or Wireless section of the report (depending on how your printer is connected): 
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    default gateway : 192.168.1.1
    configuration source:  DHCP
    primary dns server : 192.168.1.1
    secondary dns server: 209.18.47.61
    I test use wired not wireless  it not working same
     internet connection it work  i'm sure because  i can use app  snap fish  but other appp not working
    do you have solution for fix this problem ?
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  • Wireless Printing Problems - HP Photosmart Premium Web C309n

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    Port: 9100
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    Firmware: v1.001
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    I'm also having slow print issues on the HP Photosmart Prem-Web C309n-s.
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    I did not think it was a networking issue, but both my PC and printer are wireless.  I will direct my PC and see if the issue goes away.
    My wife prints all her own photos and scrapbooks.  She is extremely frustrated and wants it out of the house.  I'm going to contact HP Support tonight.  If they cannot fix it in a reasonable time, I'm going to try and return it.
    It also seems to rip through XL ink cartridges faster than any HP printer we have had.
    Best regards.
    BarryISU

  • Hp photosmart premium wireless C309 can't print after updating to IE 9 and i think java script

     hp photosmart premium wireless C309  can't print after  updating to  IE 9 and i think java script.  I am a realtor working from home and inorder to use the forms it required I update to IE9 and I think java,   this is the link.   http://www.car.org/tools/zipform6/   After doing so my printer does not work.  I tried to go on line and reinstall from a link on line but it did not work.  I don't know what to delete and what to add and how to get the " HP sSolution center" to work again.  the printer was already poor performance from day one.  Always having to unplug and restart and the black ink always runs out too quick.  but right now my concern is just being able to print and scan.  I am in the middle of a deal and can not communicate  with all parties effectively.  please help

    What error messages are you getting?
    What OS are you using?
    How is the printer connected to the computer?
    -------------How do I give Kudos? | How do I mark a post as Solved? --------------------------------------------------------

  • PhotoSmart Premium fax C309 won't print black ink

    Windows Xp series 2. Had been refilling ink cartriges when problem first occured. Installed two new black ink cartriges and still wouldn't print black ink. Cleaned print heads several times using the menu on the printer. Still did not correct the problem. Color is fine. Did a print test report and all color ink shows fine but no black. Alignment is fine. Do I need a new print head? Printer only gets occasional use.

    Hi there blackcat61,
    This article covers print quality issues like missing colors and others. Give the steps listed under your operating system a shot and let us know if it helps.
    Best of Luck!
    You can say thanks by clicking the Kudos Star in my post. If my post resolves your problem, please mark it as Accepted Solution so others can benefit too.

  • HP Photosmart Premium MFC C309 - Does not Work with Mac 10.6

    I purchased a C309a to print to CD-R media. Got a great price at Costco and I stocked up on a bunch of ink.
    Unpacked, installed the ink, hooked her up and......not compatible with 10.6. Ugh.
    2 hours on 2 separate tech support calls revealed that CD printing is not supported in Mac OS 10.6 Snow Leopard and the last customer service person I spoke to said they are not likely to support it any time soon.
    The suggestion was to return it to Costco. What a waste of time......
    I thought HP was better than this.

    Hiya
    I've struggled unsuccessfully to be able to select anything other than a couple of inkjet and photo paper types with everything else greyed out when using Photoshop on this device. See my post below:
    HP C309a (aka CC335) greyed out paper types with Photoshop
    Posted: 10-Dec-2009 10:45
    Suggestion from HP was to uninstall everything HP and re-install from their website. But as the Apple site has v2.3 drivers dated November (which I have installed but which makes no difference) and the HP site full function set is September, I haven't bothered.
    I confess I haven't tried a CD print but all other media was selectable in Pages; my problem was (and is) with Photoshop.
    General consensus around the fora I have visited is that the HP drivers aren't adequate. I don't know if that's true or not but as I have not had any sensible advice or tips on how to resolve this, mine will be going back to PC World.
    I did like the CD facility, the duplexing and fax so not sure what is the next best option.

  • Photosmart premium fax c309 series printer t

    I have 2 macs and a Dell that have been running on an airport extreme that I have been using for almost 10 years.   The airport quit and I connected another one.  Everything works fine on it but the printer,  it  cannot find it or connect to it.  I even connected the two with ethernet.  Still won't connect.   How do I get my printer back on the net?

    What model is the Airport?
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    Do you know what channel the wireless on the Airport is set on?  I recommend using channel 1 or channel 11 to reduce interference.
    On the printer, go to Setup>Network>Wireless Test Report.  What were the results of the test?
    ↙-----------How do I give Kudos?| How do I mark a post as Solved? ----------------↓

  • Printing with the photosmart premium C309

    I have a HP photosmart premium series C309 printer and sometimes it prints pages in black and sometimes it prints in cyan. Help!!

    I had a different but simllar problem with my c309 awhile ago. Check regular black ink level,no matter what the software says the level is,or possible dirty cartrige (black) Good luck!    Larryt64

  • No web printing on Photosmart Premium

    I have a new Photosmart Premium C309(g-m) installed wirelessly on my home network.  All test pages print fine as do any other document s(Word, Excel, etc) but web pages or emails from my desktop computer do not print.  However, webpages from my laptop (wireless on the network) do. 
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    I've been scanning the forums and perhaps it's some setting on my desktop that's not correct?  Please help!
    Thanks!

    Why bother with IE 64-bit when IE 32-bit is working fine? It really doesn't offer a noticeable improvement in page loading time or speed, and neither does it make installation of 32-bit add-ons easier. Frankly, I have no idea why Microsoft needed to introduce both of them. Keeping just the 32-bit one OR the 64-bit one and making it work correctly would've been much helpful and created less confusion and problem!
    Make it easier for other people to find solutions, by marking my answer with \'Accept as Solution\' if it solves your problem.
    Click on the BLUE KUDOS button on the left to say "Thanks"
    I am an ex-HP Employee.

  • My HP Photosmart Premium C309-m will scan and copy but it won't print, always says ERROR

    My HP Photosmart Premium C309-m  will scan and copy but it won't print, from a computer file. It always says ERROR

    Hello Plettsy,
    Welcome to the HP Forums.
    I see that you are having and issue when attempting to print.
    So I can better assist you, please write me back with the exact error message that you see when attempting to print.
    Please respond with which Operating System you are running as well.
    Which Windows Operating System am I running?
    Mac OS X: How Do I Find Which Mac OS X Version Is on My Computer?
    Write back when you have time and I will be more than happy to help.
    Cheers,
    Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    W a t e r b o y 71
    I work on behalf of HP

  • Photoshop CS4 and HP Photosmart Premium C309

    Hi,
    I want to print photo's from Photoshop CS4 in another format than A4 (e.g. 10 x 15 cm or 13 x 18), but the program does not accept such a setting.
    When I finally printed in A4 size (since I could not change that, I finally accepted that) the colors of the print were quite different from those on my monitor (brown was pink).
    Is there a problem with printing from Photoshop CS4 with the HP Photosmart Premium C309?
    Thanks for any answer! The HP website does not help at all with this problem...

    When one device says it is on a network and the other device can't see it, one thing to check is that they are both attached to the same network.  On your printer, have it print the network test page.  This will tell you which network the printer is attached to.
    I was an HP employee.
    Please mark the post that solves your problem as "Accepted Solution"

  • HP Photosmart Premium C309 wireless,unable to print emails, but print everything else on HP laptop

    I can print everything on my HP laptop, but unable to print any emails from my wireless HP Photosmart Premium C309. What could be the cause?
    This question was solved.
    View Solution.

    OK, the printer is attached to your router just fine, so the problem is likely in your PC.
    I'd recommend you uninstall the HP software (with the HP uninstaller), reboot, then get the latest software for your printer from the "Support & Drivers" link at the top of this page.
    Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
    I am employed by HP

  • "ink system failure" error with code oxc19e0023 on a HP Photosmart Premium All-in-One Printer - C309

    "ink system failure" error with code oxc19e0023 on have a HP Photosmart Premium All-in-One Printer - C309g  - Have done all the resets and reseated the ink also tried replacing ink with new HP carts..getting frustrated please help
    This question was solved.
    View Solution.

    Have you tried the steps outlined in this article:
    http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03081973&cc=us&dlc=en&lc=en
    If not give the steps a try and let us know if it helps.
    Best of Luck!
    You can say thanks by clicking the Kudos Star in my post. If my post resolves your problem, please mark it as Accepted Solution so others can benefit too.

  • I can't scan from my HP photosmart premium, now that i updated my Lion software. Can anybody help?

    i can't scan from my HP photosmart premium, now that i updated my Lion software. Can anybody help?

    http://support.apple.com/kb/HT3669 for starters.

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