Photosmart Premium

using C309g-m in Win7 64-bit OS as network printer.
original install worked correctly and as expected. then "something" happened overnite & scanning software malfunctioned, and repeated installs produce same scanning software error, extended error information 4,[(3,42,0)].
trying to UNinstall HP Premium C309g-m All-In-One Driver Software 13.0 Rel .6 and nothing works.
have tried UNinstall All HP products from CD, UNinstall from Control Panel, UNinstall from All Programs HP folder, gr_unist.exe.
i believe, probably falsely, that scanning will still be corrupted until All-In-One driver software in UNinstalled.
Help, what next to cleanout HP software???

Hi,
Install the HP Software and then run the HP print scan doctor
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-129932-1&cc=us&dlc=en&lc=en...
it will help you identify and fix the issue.
Hope this helps
Although I am an HP employee, I am speaking for myself and not for HP.
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Photosmart Premium All in One Blue screen error B882B1C4

I have recently purchased a Photosmart Premium All in One C309G machine which is connected via a USB cable to the PC. When I try to use it wirelessly it produces a blue screen with an error message B882B1C4 as soon as I switch on the BT hub. HP haven't been able to sort out the problem as I am now in receipt of the 4th replacement . Can anyone suggest a solution please? I have a BT1800HG wireless hub connected with an ethernet cable to my HP PC.

This is posted in your separate thread:
Hey there. I would try a power reset to fix the issue.
Press the Power button ( ) to turn off the product.
NOTE:The product might not turn off after pressing the Power button. Continue to the next step regardless.
Disconnect the power cord from the back of the product.
Disconnect the power cord from the electrical outlet, and then wait 30 seconds.
Connect the power cord to the electrical outlet.
Connect the power cord to the back of the product.
Press the Power button ( ) to turn on the product.
If this does not solve the issue then the printer will most likely need to be serviced.Hope this helps!
-SeanS
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10.6.8 Printing problem with HP Photosmart premium C310 printer

I hvae a Photosmart Premium C310 printer which is connected wirelessly to my network. I also have a Mac Pro which is connected to the same network by ethernet cable. Up until I updated to OS10.6.8 everything worked fine. After that I found that when I restated the printer I could see it for a short time under the printer list but then it seems to "time out" and I can no longer print to it within a couple of minutes from my Mac Pro. When I restart the printer I can also see its embedded web page again for a few minutes but then it becomes not visble.
I also own a Macbook pro and two iphones and an ipod touch and all these wireless devices have no problem with seeing the printer and printing to it at any time. The Macbook Pro is also updated to 10.6.8 and works fine with this printer.
It would seem that the issue is not with wireless devices but with a wired device printing to this wireless printer even though it is on the same network and on the same subnet mask. All that has changed between working fine last week and not being recognised this week is an update to OS10.6.8
I have restarted the Mac Pro, reinstalled the latest HP software and reset the printers wireless setup but this makes no difference.
Is this a similar issue to what others have been reporting about a bug with printing under 10.6.8 or possibly something else. Any help here would be appreciated as I have no way of printing from my Mac Pro right now.

Pengtao, I have plugged my Macbook Pro into the network (with Airport off) and I can no longer reach the Photosmart printer. Remove the cable and go wireless and the Macbook Pro can reach the printer again. I have installed the photosmart printer software under Windows 7 using Parallels on my Mac Pro and have no problems finding the Photosmart printer from it.
To make matters worse I have bought a new Laserjet M1536 today and install it on my network. Again I get the same issues. I can print to it from any wireless device on the network but cannot reach it on any wired device on the network.Switch the printer off and on and I can see it and print to it for about a minute then it becomes "offline" to my Mac Pro
Given that it works fine under Windows 7 from a Mac Pro I have to conclude that the issue must be OSX 10.6.8 and nothing else as everything worked fine before the upgrade. I have turned all device off and on , checked all cable connections and also uninstalled and reinstalled all printer drivers on the Mac Pro and cannot get it working. Any advice you may have that may solve the problem beyond it being an OSX issue will be greatly welcomed.

Printing problem with HP Photosmart Premium C309g-m

I'm running windows XP sp3 on all of my machines with this printer{HP Photosmart Premium C309g-m} wireless network.Recently everything starts to print one inch lower on the paper and cuts off the bottom of each document I try to print.I print mostly from microsoft word 2007,and I have checked all the settings in word.It is almost like the printer skips an invisible header then starts to print the document.Any ideas would be appreciated.

I don't think there is anything wrong with the DSL modem HW. There might be an issue with how print data is being routed though.
Please try the second experiment where you blank-out the default gateway and DNS entries from the printer's internal web configuration page. Open the printer's internal web page by browsing to its IP address. Select Networking and then Wireless (802.11). Under the IPv4 Configuration tab, select Manual IP:
For Manual IP Address, use the existing printer IP address.
For Manual Subnet Mask, use 255.255.255.0
For Manual Default Gateway, leave blank. This is important.
Select Manual DNS Server:
Leave both the Manual Preferred DNS Server and Manual Alternate DNS Server fields empty. This is important.
Press Apply.
Turn off the DSL modem, the printer and all computers connected to your network. Wait 60 seconds then turn on the DSL modem and then turn on the printer. Then turn on the computers. See if this corrects the printing speed.
Regards / Jim B / Wireless Enthusiasts
( While I'm an embedded wireless systems engineer at work, on this forum I do not represent my former employer, Hewlett-Packard, or my current employer, Microsoft )
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I Have a HP Photosmart Premium Fax all in one C309A,I can't save the scanned documents since upgrade to Max OSX10.9.2

I Have a printer HP Photosmart Premium Fax all in one C309A,I can't save the scanned documents since upgrade to Max OSX10.9.2

Did you install the latest drivers?
http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?cc=us&dlc=en&lc=en&product=3 737195&

IPad/iPhone won't print to HP Photosmart Premium (C410a)

I just bought an HP Photosmart Premium All in One printer (C410a). I got it all hooked up, using wireless and I have set a manual IP for it. I have a 2nd generation AirPort Extreme router which is only set to run DHCP from .100 to .200, I have the printer set to always be .210. My Windows 7 and Windows XP machines can install and print to the printer just fine.
However my iPhone 4 and iPad 2 cannot print to it. I was able to print one picture directly from the iPhone and it worked amazingly well, I have not gotten anything since. Any document/picture I try to print doesn't go through. AirPrint finds the printer just fine, it says it is sending the document to the printer, but then nothing ever pops out.
I've cycled the router, printer and both devices multiple times. The two Windows machines remain able to print to it the whole time.
Any ideas?

Should have mentioned I already updated the firmware, sorry about that. It shows that I am currently using the most recent version, no update needed.
As for the print center app, I had no idea it was in that list. I opened it up and it shows the photo/document I'm trying to print and the status just cycles between "Printing 1 of 1..." and "waiting". I can cancel it, but trying again does nothing.
Thoughts?

HP Photosmart Premium won't scan to Mac

Since downloading Yosemite on my Mac I can't scan photos from the touch screen on my HP Photosmart Premium C310. I also am unable to scan from Preview or from Image Capture. If I try to scan by touching the scan icon on the printer, I get the following error message: "Scan problem: Try starting scan from computer. Refer to documentation for details."
I don't need any new updates for the printer or Mac (I checked). I have a solid network connection as well. I noticed that my Mac is no longer under Networked Computers on the printer but am not sure if that is related to the scanning problem?
I have also reinstalled HP Software.
I am able to scan from System Preferences-->Printers & Scanners-->Scan-->Open Scan-->

Hi,
The solution provided for 10.10 is available via Apple Software Update, using any incompatible HP software which was not designed for your operating system may prevent the correct update from being installed and.
Scanning from the front panel is not supported with the provided solution but only from teh software on yoru Mac:
http://support.hp.com/us-en/product/HP-Photosmart-Premium-e-All-in-One-Printer---C310a/4023238/model...
I suggest removing any incomatible HP software by going toapplications > Hewlett-Packard and following the HP Uninstaller.
Once the unisntall completes go to System Preferences > Printers and Scanners and click the plus sign.
Select your printer and select teh printer model instead the default AirPrint option within the Use drop Down menu, then you should be able to scan via Image Capture, Preview or from Printers & Scanners.
Regards,
Shlomi
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HP PhotoSmart Premium inkjet printer - model c309a will not always scan or copy

My HP PhotoSmart Premium injet printer (model C309a) will sometimes not scan a document. When I press the "Scan" or "Copy" button, the display shows "Scanning" but nothing happens.... Otherwise, the printer seems to work fine.
This "will not scan" problem happens sporadically. It seems to be somehow associated with having the Bluetooth function turned off. Go figure! (I only use wired ethernet to connect the printer to my home network.)
In any case, powering off the printer and powering it on again seems to solve the problem. When I encounter the "will not scan" problem, the power button will not usually work - I need to pull-out the power cord in order to reset the printer.
I also note that when I have the Bluetooth function turned off, it turns itself on again after a power-off / power-on cycle.
I think the firmware in the printer may have corrupted. Or more probably it could be that the latest HP firmware update for this printer has a bug. However, I cannot re-install the latest version of the firmware for this printer because of another "bug" in the firmware update utility. This firmware update utility bug is documented in another thread.

Hi @Tony007
I understand why you may feel it is not a power issue, but from my experience I have seen the power source impact printer functions, particularly scanning. Even though it has worked previously, it still could be the surge protector. For argument sake (and I am by no means arguing with you ) I think we should connect it directly to a wall outlet for say a week and just see if the issue occurs. It is tough to troubleshoot an intermittent issue sometimes, but I am more than happy to tackle this with you.
If you are still reluctant to move the printer to a wall outlet, we can try a few other things, but if in the end it keeps occuring I vote we at least take the power source into consideration. In the meantime, let's try the steps in the following 2 documents;
Buttons on the All-in-One Control Panel Do Not Function
'An error occurred while communicating with scanning device' or a 'There is no computer connection' ...
I am happy to do all I can to help, please let me know the outcome of your efforts. Thanks for your patience.
Please click the Thumbs up icon below to thank me for responding.
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Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

Photosmart Premium C350g how to tell wireless working?

Installing on a MacBook Pro hooked up by usb to new printer - Configuring the printer, no network showed up - even with that network visible to 3 other computers that are farther away from the router (the router is a Time Capsule). I have read through a number of threads, all seem to indicate that I should be able to see the printer's presence or it should see my network, but I can find no indication that this is true. If I wire the printer to the router, it is there and configurable, but still will not see my network (after pulling the wired connection, restarting the printer, and using the panel to turn radio on). In short, if the radio just didn't work in this printer, I would be in the same boat. How can one tell that the radio works? I haven't seen entries in the router log that would suggest it tried to connect.

Thank you for the reply - I appreciate the help. I wrote that first post at 1:30 AM, so first a correction - it is a Photosmart Premium AIO, model C309g.
The blue 802.11 light is on when it is trying setup, or when turned on from the control panel. The wireless test page shows it is on but not connected. The printer shows up on the router when connected by ethernet cable, and I can look at wireless config settings in a web browser at that point. I can set it up by USB but it doesn't see the network, either when it searches, or when it accepts the connection parameters my laptop is using successfully. I tried setting it up again through the ethernet cable/web browser route, then disconnecting the cable and changing to wireless, but it still does not see the network.
The router (Apple Time Capsule) I am using is advertising its existence, and shows up on 802.11n and 802.11g devices (laptops, iPhones, my neighbors can see it). In addition, HP's tech specs on this printer say it has 802.11n wireless, so I don't think the g/n issue is in play. What I am looking for is a way to confirm that the printer's wireless is actually working when I can't get it to see a network everything else has no problem seeing. There is no Mac address filtering on the router; I have used WEP and WPA/WPA2 setups for the router, no luck. Can I set the printer to broadcast an ad-hoc network ID or something so that it would show up to other devices, just to show that it is actually on the air? Should it show up in the router's log files in any event? I can look for a Mac address from it, which I have from the config page, but I don't see it.
I may have missed something in the settings/connectivity area, but I don't know what that would be. At this point I am trying to eliminate the possibility that the 802.11 radio in the printer is faulty.

Problem with installing Solution Center for a HP Photosmart Premium All-in-One Printer - C309g

Hi folks,
I've searched many threads and found some directions to remedy this, tried them and have had no luck.
I'm running Windows 7. All updates are current. When I bought the printer I installed the software (on Windows 7 OS) from the disc and everything was fine. Fast forward a year and Solution Center stopped working.
Uninstalled all HP software to reinstall. I was only able to reinstall HP Update. I was able to load the basic drivers for print and scan, but not the entire software suite including Solution Center. The installation stops abruptly after "installing updates".
I even downloaded and tried "PS_AIO_06_C309g-m_USW_Full_Win_enu_140_175" and got the same result as the original installation disc.
What can I do with my printer (HP Photosmart Premium All-in-One Printer - C309g)???
Thanks,
Alex
This question was solved.
View Solution.

Hi jerseyal,
I hate to hear you are having issues. What suggestions have you tried? Did you get an error when installing? How are you connecting the device? Before completing the below steps run the print and scan doctor to see what it indicates and if the issue is resolvable through that tool(click + beside utility diagnostic tools, then download beside print and scan doctor). Click Here
If you are still experiencing the issue the steps below may help resolve it.
Try using the scrubber built into the software, then reinstalling from the current download available on the website.
From original printer installation CD:
1. Insert CD into drive, and then cancel the installer
2. Open My Computer, and then right click on the CD drive and chose open
3. Open folder Util
4. Open folder CCC
5. Run the uninstall_ L4.bat for non-HP computers only.   For HP computers run the Uninstall_L3.bat NOTE: Performing level 4 uninstall on HP computer will negatively affect operating system functionality-HP and I are not responsible for damages or loss of data caused
6. When the uninstall has completed restart the computer
7. Run Disk cleanup from Accessories\ System Tools
8. Download and install the latest version of Adobe flash player
http://www.adobe.com/support/flashplayer/downloads.html
9. Use the following tool to clean the registry. Note: This utility is not HP sponsored or approved. HP and I are not responsible for damages or loss of data caused by the utility. This step is optional.   You can skip it if you want.
http://download.cnet.com/Advanced-SystemCare/3000-2086_4-10407614.html?part=dl-6271865&subj=dl&tag=b...
10. Download the full feature software and drivers Driver Link
11. Run the download to reinstall the printer
From a download:
1. Run disk cleanup on your computer
2. Download and run the software and drivers below.
3. Once the download is done extracting, cancel the download. Driver Link
4.. Press the Windows key + R on the keyboard to bring up the run menu.
5. Type %temp% in the run field and click OK.
6. Look for, and open the folder starting with 7z (Example: 7zS2356)
7. Open folder Util
8. Open folder CCC
9. Run the uninstall_ L4.bat for non-HP computers only.   For HP computers run the Uninstall_L3.bat NOTE: Performing level 4 uninstall on HP computer will negatively affect operating system functionality-HP and I are not responsible for damages or loss of data caused.
10. When the uninstall has completed restart the computer
11. Run Disk cleanup from Accessories\ System Tools
12. Download and install the latest version of Adobe flash player
http://www.adobe.com/support/flashplayer/downloads.html
13. Use the following tool to clean the system and registry. Note: This utility is not HP sponsored or approved. HP and I are not responsible for damages or loss of data caused by the utility. This step is optional.   You can skip it if you want.
http://download.cnet.com/Advanced-SystemCare/3000-2086_4-10407614.html?part=dl-6271865&subj=dl&tag=b...
14. Download the full feature software and drivers Driver link
15. Run the download to reinstall the printer
Note: Depending on type of security software it may need to be disabled when re-installing unit. Also make sure the Adobe flash player is up to date.
Hope this helps!
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Please select the "Accept as Solution" button on the post that best answers your question.
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Thank You,
I work for HP.

The wireless radio is not functioning on the Photosmart Premium c309a all in one printer

The wireless radio is not functioning on my Photosmart Premium C309A

Please contact HP support, not to buy a new part, but to report your problem and ask what they can do for you. This is how to contact HP support: www.hp.com/go/totalcare (click on Printers & Monitors, there is a phone number on the resulting page).
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

Problem with printing to a HP Photosmart Premium C410

Printer purchased and installed on July 9, 2011. Connected wirelessly to a D-Link Xtreme N GIGABIT Router Model DIR-655. Router IP address 192.168.0.1
The printer worked fine until last week. Then one of our Laptops could suddenly not print or scan anymore.
There are Two Dell Laptops connected to the same router.
The first Laptop, Dell XPS M1530 running Windows Vista Home Premium Service Pack 2, 4GB Ram 32 bit OS. This machine can print to HP C410 printer directly with no problems. It can see the printer’s embedded web server at 192.168.0.254 and can scan from there into a file on the laptop or can print the just scanned image from the embedded web server. It can also print to it using HP eprint.
The second Laptop, Dell Inspiron M1545 running Windows 7 Home Premium Service Pack 2, 3GB Ram 64 bit OS. This machine CANNOT print directly to the HP printer. It can see the printer’s embedded web server at 192.168.0.24 and can scan from there into a file on the laptop (I used a PDF format and brought it up in Adobe Reader to be sure) but it CANNOT print the just scanned image from the embedded web server. The print process fails and shows the document still in the spool queue with an error status. It can print to the HP C410 using HP eprint.
I have used the HP suggested process of uninstalling all the printer software and re-installing it from the original CD (tried this three times) and by downloading it from www.hp.com. I have also installed the HP fix titled: Following a Network Installation, the Product Loses Functionality and Is Missing from the Devices and Printers Menu after the Computer Is Restarted in Windows 7 (64-bit Only)
I installed the fix after a complete un-install / re-install cycle. I have run the HP Print Diagnostic Utility at this point in the process and it returns a clean (All Green Check Marks) report but its final test print fails in the same manner.
Thanks in advance for help in solving this problem.

So, this post, as well written as it is, went totally ignored by the HP personnel that are supposedto be "helping" us poor novices? WOW! No wonder this crap gets thrown out of the house so often.
I have two HP network printers. An HP Officejet 4500 G510g-m, and a HP Photosmart Premium C410a, and they are the most unreliable pieces of "equipment" that I have in my network. This is absolutely trhe crappiest bunch of junk on the market. The only thing worse than these "devices" is the support from HP for them.
I also have a HP Photosmart C5280 AIO, and a Deskjet D2345 Printer. I have little, to no, problems with these two. The "flagships" of my network imaging are the worst, of the worst.

Hp photosmart premium wireless C309 can't print after updating to IE 9 and i think java script

hp photosmart premium wireless C309 can't print after updating to IE 9 and i think java script. I am a realtor working from home and inorder to use the forms it required I update to IE9 and I think java, this is the link. http://www.car.org/tools/zipform6/ After doing so my printer does not work. I tried to go on line and reinstall from a link on line but it did not work. I don't know what to delete and what to add and how to get the " HP sSolution center" to work again. the printer was already poor performance from day one. Always having to unplug and restart and the black ink always runs out too quick. but right now my concern is just being able to print and scan. I am in the middle of a deal and can not communicate with all parties effectively. please help

What error messages are you getting?
What OS are you using?
How is the printer connected to the computer?
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HP PhotoSmart Premium C310 - Windows 8 and Office 2013 - Where have the page sizes gone

I have just upgraded to Office 2013 on my windows 8 PC.
Now when I goto print, and click "printer properties" evert drop down is blank, and all the titles are in Chinese. HELP please.
Also the page size options have now lost useful things like A4, Letter etc.
Technet says to upgrade my printer drivers, but I'm on the latest ones, I can't contact support, as It says my printer is no under warranty support any more. I don't have fault with the printes, its with the driver. Please HP help.
I can supply screen shots of the issue, but could not work out how to post them here!
Everything worked O.K. with office 2010.
Thanks

So only print functions and printer-related settings are in another language? Did you use the installation disc that came with the printer or did you download the software from the HP Website?
Here is a video on how to uninstall the HP driver from Windows 8 in case you can not understand the words. And here is a link to the Photosmart Premium C310 Full Feature Software and Drivers for a Windows 8 64-bit PC in United Kingdom. When I went to www.hp.com/support, I selected your country first and then chose the Software and Drivers section after that. You will want to click the "Download" button and follow those instructions. I hope this helps you. Let me know if this provides for you the proper driver.
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When a solution is found please mark the post that solves your issue.
Every problem has a solution!

Is anyone having an issue with the hp photosmart premium c310a? I keep getting a "paper jam" error

I hope someone from hp is monitoring these posts. I am very disappointed with the new photosmart premium eAll-in-one. I just bought this printer in april and recently when printing, an error message "paper jam" will pop up after just printing 1 or 2 pages. I did all the recommended troubleshooting steps hp has online but after printing a couple pages error message comes back. And thats not even the worst part! I called hp tonight 4 TIMES to get this issue resolved because at this point I want a new printer sent to me! I have been hung up on 2 times and then told the other times that I need to talk to a case manager. Guess what? No case manager available to talk about my printer issue!! I spoke to 6 different representatives with NO help to be found. I cannot return to staples store where I bought it because its after the 14 day return policy hp has with staples. That is the MOST STUPIDEST policy I have ever heard of!! If I knew in advance that I could not return this printer to the store I got it from after 14 days have passed, I would have NEVER BOUGHT IT!! I am still waiting for a case manager to call me back so that I can get this thing picked up ad a new one sent to me.

Try this:
Apple menu / System Preferences / Network.
Click Location: and select Edit Locations..
Click + (plus sign), and enter a name for the new location - anything will do.
Apply this.

Printing on Printable CD's With Photosmart Premium All in One C309a

I have a Hp Photosmart Premium All in One C309a that has the capability to print CD labels or Print directly on CD's, using Avery design pro label software 5.5, the printer gives an error message saying the CD tray is open. In order to print the tray needs to be closed. I've tried other label software but haven't found one that will communicate with the printer. I'm wide open for any and all suggestions.

Hi,
The link below for Printing Software may be of help
http://www.hp.com/global/us/en/consumer/digital_photography/free/software/printapp_index.html?jumpid...
If you're still having issues let me know and I'll follow up with other folks that know more on this topic...
Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP

Photosmart Premium

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