Photosmart printer model 7180

printer has no black ink output. has new cartridges that shows full what steps can I take to fix. thanks in advance

Hi there lesrim,
The printer may require servicing - but first lets try these steps:
Make sure the power supply you are using for the printer is the original intended for this printer.
Remove the power supply from the outlet for 30 seconds.
Plug back in directly the wall outlet. Do not use a power strip for the time being to ensure that is not part of our problem. Then attempt to power on again.
Let us know if it helps.
Best of Luck!
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Photosmart printer -all-in-one 5520 and windows 8.1 - INSTALLATION ERROR

I have a photosmart printer - model: all-in-one 5520; code number HPC57CC4 and my operating system is windows 8.1.
I had problems with the scan function and so I decided to disinstal the printer (from the Control Panel) and I even cancelled the HP folders.
Then I tried to reinstal the printer with the original CD but I got the message: INSTALLATION ERROR - DRIVER PACKAGE INSTALL GIVES THE ERROR -536870329 FOR THE PACKAGE C:\Program Files\HP\HP Photosmart 5520 series\DriverStore\Pipeline\hpvpl09.inf (that's the translation from Italian)
I have tried endless times to install with the online software from the HP assistance (hppsdr.exe, hppiw.exe, ps5520_1315-1.exe, hpscan and doctor) but I always get the above error message, the system recognizes my printer, but gives the error message few seconds after starting installing it.
If i use the printer from other PCs it's ok, I've also tried both in the wireless modality and with the USB cable but the result is the same: no installation!
thanks in advance fot your help.
denise

Hi @denig,
Welcome to the HP Forums!
I noticed that you are having trouble installing your HP Photosmart 5520 on Windows 8.1. I am happy to help you with this installation issue!
Please try the following solutions:
Uninstall the software. Uninstalling the Printer Software. (In case any was partially installed).
Clean boot the computer. How to perform a clean boot in Windows.
Make sure no antivirus programs are running. Turn Windows Defender on or off.
Make sure the firewall is disabled. Disabling the computer's firewall on a Windows 8 or Windows 8.1 computer.
Re-install using the HP Printer Install Wizard for Windows.
Hope this helps you resolve your issue, and have a good day!
RnRMusicMan
I work on behalf of HP
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HP PhotoSmart Premium inkjet printer - model c309a will not always scan or copy

My HP PhotoSmart Premium injet printer (model C309a) will sometimes not scan a document. When I press the "Scan" or "Copy" button, the display shows "Scanning" but nothing happens.... Otherwise, the printer seems to work fine.
This "will not scan" problem happens sporadically. It seems to be somehow associated with having the Bluetooth function turned off. Go figure! (I only use wired ethernet to connect the printer to my home network.)
In any case, powering off the printer and powering it on again seems to solve the problem. When I encounter the "will not scan" problem, the power button will not usually work - I need to pull-out the power cord in order to reset the printer.
I also note that when I have the Bluetooth function turned off, it turns itself on again after a power-off / power-on cycle.
I think the firmware in the printer may have corrupted. Or more probably it could be that the latest HP firmware update for this printer has a bug. However, I cannot re-install the latest version of the firmware for this printer because of another "bug" in the firmware update utility. This firmware update utility bug is documented in another thread.

Hi @Tony007
I understand why you may feel it is not a power issue, but from my experience I have seen the power source impact printer functions, particularly scanning. Even though it has worked previously, it still could be the surge protector. For argument sake (and I am by no means arguing with you ) I think we should connect it directly to a wall outlet for say a week and just see if the issue occurs. It is tough to troubleshoot an intermittent issue sometimes, but I am more than happy to tackle this with you.
If you are still reluctant to move the printer to a wall outlet, we can try a few other things, but if in the end it keeps occuring I vote we at least take the power source into consideration. In the meantime, let's try the steps in the following 2 documents;
Buttons on the All-in-One Control Panel Do Not Function
'An error occurred while communicating with scanning device' or a 'There is no computer connection' ...
I am happy to do all I can to help, please let me know the outcome of your efforts. Thanks for your patience.
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Sunshyn2005 - I work on behalf of HP

Photosmart 5510 printer model #B111A when using touchscreen apps i cannot connect to the server

Photosmart 5510 all-in-one printer, model #B111A, windows XP----i can print from the computer, but when i try to use the apps on the touchscreen i get a message error "cannot connect to the computer"

The steps below typically resolve the issue you’re experiencing:
1. Unplug the power cord from the back of the printer.
2. Unplug the power cord from the back of your router (and modem, if separate from the router).
3. Wait 20 seconds, then plug the router (and modem, if applicable) back in.
4. Wait 30 seconds, then plug the printer back in and power it on.
5. Press the ePrint button on the printer's front panel, and it should try to connect to Web Services again.
Those steps usually resolve the issue, but if it still occurs you can try setting static network info for the printer (which sometimes helps to stabilize the printer's ability to get outside of your network, to the internet):
1. Press the wireless icon at the top of the printer's screen and note the IP address.
2. Enter the IP address into the address bar of a web browser on a computer and press enter or click the browser's go button.
3. The printer status page should be opened. Click on Network at the top.
4. Click on Networking on the left.
5. Select Proxy Settings.
Note: If you are prompted for a redirect, select OK. If you receive a certificate warning, select the option that lets you continue anyway.
If you receive a Internal System Error, refresh the page until it loads the proxy settings.
6. Verify that all fields are blank. If they are not, clear them and make sure the Proxy Server requires authentication is unchecked and click apply. You should get a success message.
7. Click on Network Address (IP) on the left.
Note: If you only see IP Address Configuration and DNS Address Configuration with a yellow note, refresh the page until it loads completely.
8. Leave the IP Address Configuration as Automatic IP.
9. Change DNS Address Configuration to Manual DNS server.
10. Enter 8.8.8.8 for the Manual Preferred DNS Server and 8.8.4.4 for the Manual Alternate DNS Server.
11. Click Apply and you should get a success message.
12. Power off the printer for 30 seconds and then turn it back on to force the new settings to take effect.
If I have SOLVED your issue, please feel free to provide KUDOS and make sure you mark this thread as SOLUTION PROVIDED!
Although I work for HP, my posts and replies are my own opinion and not those of HP.

HT3771 Hp photosmart printer 6510 211be, is not printing wirelessly with macbook pro. Please help in this regard.

I hav buy hp photosmart model printer 6 month back,since day 1 its wireless feature not working,till now its not working,many times engeneer comes and goes,one of them said router is not compatible pls buy BELKIN ROUTER AND MODEM and i followed them,i spend lots of money and time(more pricous). Into this printer
If hp do this things with their customers it means hp is not capable enough to solve problems with in warrnty period.
I m suffering from day 1,and now its 6 months,but problem still same.
Now they also check with differnt machine of same model but printer goes offline after one minute connection in wireless mode.
My printer details are as follows:
My printer model no.: photosmart 6510 be 211e
My printer serial number :CN**********5RC
Product number:CQ761D
Firmware version:ESP2CN1132AR
COUNTRY/REGION:25 /1
Hp says problem is from apple side kindly contact apple,but i simply dont understand one thing that both the company are from usa,and well known for their products.
But they cannot capable of solving client issue.
Please solve my issue as soon as possible .
Best regards
Amrinder pal singh
<Edited by Host>

Check Apple's Knowledge Base articles for Snow Leopard & Lion Printer solutions and suggestions.
Printer troubleshooting for AirPort Base Stations and Time Capsule
Gutenprint and Gimp-Print for Mac OS X (10.2 and later)

Photosmart printer not printing straight

I have recently purchased a HP Photosmart 5515 e All-in-One printer (model no. B111h). I managed to set it up with no problems, however, when I try to print out documents I notice the images are not straight - they all seem to be skewed slightly. It is most noticeable when printing photos off my computer using the HP advanced photo paper (10x15cm) which came free with the printer. I made sure before printing that I selected correct papar size and type but this made no difference.
I have tried the aligment procedure on the printer (numerous times!!), cleaned the print head, cleaned ink smear, but this has had no effect. I have had a look inside the printer but cannot see anything that could be causing the problem. I have also made sure that I place the paper guides so they fit the paper exactly . . . I do not know what else I could be doing wrong!
Has anyone got any other ideas to resolve this issue??
(Product no. CQ183B and model no. B111h)
Thanks!!

See the troubleshooting steps in this document, especially the part about the cleanout door in step three. Make sure the cleanout is snapped properly into place on both sides.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
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Purchasing new HP Photosmart printer which will require new OS X Mountain Lion driver software. Which steps do I take to install new printer, old printer HP still on iMac.

Purchasing new HP Photosmart printer which will require new OS X Mountain Lion driver, which installation steps do I take. Old printer still on iMac.

Hi Carol 22,
Thanks for the post. Depending upon the printer model, print drivers may be available from ASU. If not, then go to hp.com and download Mt. Lion drivers to your iMac. After you complete the hardware setup of the printer, if connecting wireless, then connect the printer to your network and then complete the installation and add the printer. Then you can go back and remove your old printer. I hope this helps...Good Luck!
I work for HP but my posts and replies are my own....Thank you!

Hp photosmart printer 8250

error 0xc18a0001, what does this mean?

For HP Photosmart Printer 8250, it does not support SDHC. For the four memory card slots, it support CF I and II, IBM Micro drive, Secure Digital/MM card, xD-Picture card, Sony Memory Stick, maximum size 1GB.
For more info/product specification on this model, please refer to the link at the below:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00386656&lc=en&dlc=en&cc=us&product=443024
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I am an HP employee!

Help with compatibility of photosmart printer 7760 and Windows Vista 64 bit

Just purchased an HP Pavilion dv5-1150us OS Vista 64 bit,. I have a HP photosmart photo printer model 7760. I did not use the disc that came with the printer to install the printer. Instead I downloaded the needed driver for vista from HP, However, doing so has left me with a printer that prints in a normal mode only, and I do not have any printing software anymore. I cannot change the resolution of the printing for photos where I would want best or max dpi, and have lost all editing and printing options. Is there any way in which I can install the software for the printer and make it work with vista? I was using it with windows XP SP2. and achieved fabulous results. The printer works well and is relatively new. I do not need another cheap printer for documents, which is what this has turned into when using it with my new laptop. Please help.

Hi,
bellow is the link for the latest software download for win vista :
http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?os=2100&lc=en&cc=us&dlc=en&sw_lang=&product=3053...
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HP Photosmart Printer D110a on install, can't get pass error message

As stated: HP Photosmart printer D110a with wireless ability. Keep getting error message on reinstall software &
drives. Still have yellow triangl on printer icon Help Thanks
Not all that smart on computers, keep it at ground level.

Hello there! Welcome to the forums @203Fra-Jer ,
I read about the installation error you are faced with when trying to install your Photosmart D110a model. I will do my best to help!
Please first respond with which operating system you are running on the computer you're installing the printer on and I will do some research for you.
Which Windows Operating System am I running?
Mac OS X: How Do I Find Which Mac OS X Version Is on My Computer?
Thank you!
R a i n b o w 7000I work on behalf of HP
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“Thanks” for helping!
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What are the PROXY SETTINGS (port) for HP Photosmart printer 7520 ???

CANNOT FIND THE CORRECT PORT ( proxy setting ) for my
HP 7520 Photosmart PRINTER???

Hi torino71,
Welcome to the HP Support Forums! I see you would like to know which proxy settings to set for your HP Photosmart 7520. I was able to find a great thread from a fellow Community member windrunner123, see below:
In some network setup, proxy settings may need to be configured on the printer to enable connection to the Internet.
1. Make sure the printer is on a network and must have an IP address assigned by a Network Router or a DHCP server. Alternatively, you may also configure the printer to use a static IP address. Check and retrieve the IP address of the printer from the Home Screen menu selection: Network -> View Network Summary -> View Wired (or View Wireless) or Setup -> Network > View Network Summary (depending on printer model)
2. In a web browser on your computer, type the IP address or hostname that has been assigned to your printer.
3. Go to the Network Tab > Proxy Settings and enter the proxy settings into the fields and click Apply button. You may have to check with your ISP or IT Administrator for the correct Proxy Setting.
As well as the port settings below you will want your router company to make sure that multicasting is enabled, bonjour protocol needs to be enabled, make sure that mac filtering is disabled, and have them check if there are any firmware updates for the router, and check firewalls on the router to make sure not blocking the communication
The following ports are also used by your HP device and might need to be opened on your firewall configuration
Incoming ports (UDP) are destination ports on the computer while outgoing ports (TCP) are destination ports on the HP device:
Incoming (UDP) ports
137, 138, 161, 427
Outgoing (TCP) ports
137, 139, 427, 9100, 9220, 9500
The ports are used for the following functions:
Printing
UDP ports 427, 137 161
TCP port 9100
Photo card upload
UDP ports 137 138 427
TCP 139
Scanning
UDP port 427
TCP 9220, 9500
Faxing
UDP port 427
TCP port 9220
HP Device Installation
UDP port 427
Web Services
80, 443, 5222 and 5223
I hope this helps! If you have any more questions please let me know.
Thank you,
HevnLgh
I work on behalf of HP
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HI RAM GETTING ERROR CODES IS 49.38 IN COLOR PRINTER MODEL C 5525

HI RAM GETTING ERROR CODES IS 49.38 IN COLOR PRINTER MODEL C 5525

Hello zebkhan,
Welcome to the HP Support Forums!
I see that you are getting an error 49.38 on your C5525. In order to see if I can help I will need to ask a few questions.
What is the model number of the printer? C5525 has two possible series that match, a Laserjet and Photosmart.
Does the error display on the printer or on a computer?
What is the Operating System installed on your computer, Windows or Mac?
I hope to hear back from you.
JERENDS
I work on behalf of HP
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General Printer Error - Printer model C309g

HP Photosmart Premium
- Model C309g
How do I fix General Printer Error 0x61011bec

Hi dr_colt,
Some solutions to fix this error, here:
http://fix-your-printer.blogspot.com/2011/02/error-0x61011beb-on-hp-officejet-and.html
Good luck !

Help me! URGENT cannot find my printer model on hp website - how do i know which cartridge to order.

Help me! URGENT cannot find my printer model on hp website - how do i know which cartridge to order.

Depend on which country you are in btw, for the US this should be 61 black and 61 tricolor. For most of europe this will be 301 black and 301 tri color. So to be sure tell me from which country you are.
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Although I work for HP my posts and replies are my own
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Hp 7525 Photosmart printer won't scan to my PC but will scan to other PCs on the LAN

Hp 7525 Photosmart printer won't scan to my PC but will scan to other PCs on the LAN. I tried to install the printer software but it says it is already installed. Do I have a security setting wrong?
Other PC names show up on the printer's touch screen but not mine. We are all on the same wireless subnet with the printer at a fixed IP address.
I can print from my PC and scan from my PC but I can't scan from the printer touchscreen to my PC.
tcliff

Hi,
You may have to start from your computer first:
    Double click printer icon on desktop,
    Select Manage Scan to Computer
    Click Enable -
    Restart your printer to see, is your machine in the list ?
Regards.
BH
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Photosmart printer model 7180

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