Photosmart printer will not connect to network, unable to set IP Address Manually

My Photosmart printer has worked fine for a long time but it now refuses to connect to the network.  It is wired into the router and I have changed the lead and this shows no chnage.  The Printer network set-up shows an IP address of 0.0.0.0 in manual mode and if I reset this and press OK it immediately reverts to 0.0.0.0.  I've also tried putting the printer into Automatic IP address but it still fails.  Subnet Mask and Default Gateway also show as 0.0.0.0.  I can reset the Subnet Mask and Gateway to the correct levels but as soon as I go back to set the IP address they revert to 0.0.0.0.  The printer will work from a USB connection but it will then not share correctly.   Is it possible to reboot the onboard program?

Oh, an ISP-supplied router.  Uggh.
OK, remove the phone (DSL) cord from the back of the router.  Cycle power on the router, then attach the printer with the phone cord disconnected.
Now, Let's set a static IP address for the printer:
- Print a Network Config Page from the front of the printer. Note the printer's IP address.
- Type that IP address into a browser to reveal the printer's internal settings.
- Choose the Networking tab, then Wireless along the left side, then the IPv4 tab.
- On this screen you want to set a Manual IP. You need to set an IP address outside the range that the router automatically sets (called the DHCP range). You can find the DHCP range of the router using its internal settings page or in its manual. Use the CD that came with your router or type the router's IP address (ends in .1) into a browser.
- Use 255.255.255.0 for the subnet (unless you know it is different, if so, use that)
- Enter your router's IP (on the Network Config Page) for the gateway and first DNS. Leave the second one blank.
- Click 'Apply'.
Now, shut down the router and printer, start the router, wait, then start the printer.
After this you may need to redo 'Add a Printer' using the new IP address.
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

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    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos Thumbs Up" to say “Thanks” for helping!

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    Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
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    Click the “Kudos Thumbs Up" at the bottom of this post to say
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    Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

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