Photosmart studio 9.8.1 and officejet 4635

Am running photosmart studio version 9.8.1 and when I try to scan the program doesn't recognize my new officejet 4635. Previously, using same software, I was able to scan using a 4400 series hp printer. When I use the browse function within photosmart studio it doesn't show the 4635. How can I resolve this? TIA

Hi,
The HP Photosmart Studio is an older HP Software for previous models, it is not a part of the 4635 printer and will not detect it.
What is your Mac OS X version?
Have you tried the HP Scan software which shipped with your new printer? it should be available within the Hewlett-Packard folder.
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If my post resolve your problem please mark it as an Accepted Solution

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Photosmart and OfficeJet

Same problem with my former OfficeJet and current Photosmart. Won't print. I open the queue and find the last item that printed is still in the queue. It is supposed to leave the queue after it prints. Since it's still there the next item won't print and I have to manually delete it from the queue. This happens intermittently, so after it's okay for a while I suddenly realize the last few things I tried to print didn't come out. I've tried tech spupport both phone and chat five times. Each time they install drivers. Of course it then works, until it stops again. That's all tech support wants to do is get it working again. I can do that a lot more easily than downloading a driver. I can't find anyone who tackles the actual problem. So I am getting no help from HP in resolving it. Using a Macbook Air.

Hi carolagate,
can you tell me the following please?
what OS are you using -- 10.9.4 (Mavericks)
what printer model you are using -- Photosmart 6525 -- same problem on old OfficeJet
do you have any other print drivers installed on your computer? -- took them all off -- various tech support people had added some other names for the same printer
and I will try to help you
I may have solved it. After hours of digging thru HP's jumble of info I saw a suggestion that the first thing to try is to plug the printer into the wall outlet and not an outlet strip. It hasn't misbehaved since then , but it's only been a few hours. If this is the solution I am stunned that five tech support people and even more hours on the phone or chat line, and not a single person suggested that simple solution.
regards,
Na-Vi
I am an HP employee, I am speaking for myself and not on behalf of HP.

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When I open it I only see the few photos I have in Pictures. My iPhoto library is massive. Epson did it automatically but I can't seem to do it with HP Photosmart Studio. Help please

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I guess it doesn't get any more basic than this! I'm using a friend's Mac for the first time, and iPhoto is easy to use, but I can't find how to delete images from HP Photosmart Studio!

I have the same idiotic problem. How is there not a way to delete photos directly from HP Photosmart Studio? Pretty dumb if you ask me. So far my only solution will be to uninstall the POS software then re-install the most likely defunct printer drivers that were tied to it. What a crock! - There's not even any suport for the software, then again there isn't any direct support for anything at HP.
If anyone figures out an easier way to simply delete photos from HP Photosmart Studio on a MAC let us know!

HP Photosmart Studio Keeps Crashing

Like many here, I recently upgraded to 10.6 and the update to 10.6.6. Although I finally got around the scan/print problems, I cannot get Photosmart Studio to stay open. It keeps crashing. Part of the error message I am getting is below. The printer itself is a HP Photosmart C4280. I really like the Studio software and would like to get it to work. Any suggestions?? Thanks much.
Process: HP Photosmart Studio [210]
Path: /Applications/Hewlett-Packard/HP Photosmart Studio.app/Contents/MacOS/HP Photosmart Studio
Identifier: com.hp.Photosmart.Studio
Version: 9.4.3 (9.4.3)
Code Type: X86 (Native)
Parent Process: launchd [110]
Date/Time: 2011-01-22 15:34:05.043 -0500
OS Version: Mac OS X 10.6.6 (10J567)
Report Version: 6
Interval Since Last Report: 42972 sec
Crashes Since Last Report: 18
Per-App Interval Since Last Report: 26 sec
Per-App Crashes Since Last Report: 14
Anonymous UUID: 3B41256E-968C-4EAB-8567-43FE958AC48E
Exception Type: EXC_BREAKPOINT (SIGTRAP)
Exception Codes: 0x0000000000000002, 0x0000000000000000
Crashed Thread: 3
Application Specific Information:
* Terminating app due to uncaught exception 'NSInternalInconsistencyException', reason: '[NOTE: this exception originated in the server.]
Menu to be set as submenu is already a submenu of some menu.'
* Call stack at first throw:

Yes, at HP people are having driver problems with scanning and printing. That is not my problem. I have found an old link here with this same problem. Unfortunately, I'm not capable of adjusting code. I was hoping in the meantime, someone came up with something.
http://discussions.apple.com/thread.jspa?threadID=1746290

HP Photosmart Studio quits 10.8.4

Just started have problems with my C4780 printer & HP Photosmart Studio running latest software on 10.8.4 On opening it just quits and will not reload on trying again.
Grateful for help.
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The C4780 doesn't have a software package for 10.8. All the software is obtained through Apple Software Updates. Photosmat Studio isn't part of that software. How did you get it to install in 10.8? Was it on the Mac prior to the 10.8 upgrade, or did you find a way to force it to install? Either way the reason it's not working is because it's not designed to work with 10.8. To learn more about what will and won't work with this printer in 10.8, see the link below.
OS X v10.8 Mountain Lion: Installing and Using the Printer on a Mac with Mountain Lion
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How do you delete pictures from HP Photosmart Studio? I am working with old system Mac OS X 10.4.11 and old camera Photosmart M547. Thx!

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Does anyone else have a problem with HP Photosmart Studio freezing/not responding as soon as it is launched?
I have a 15 inch MacBook Pro running 10.5.5, though the problem has been the same since 10.5.1.
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I can confirm that I, too, am encountering problems with HP Photosmart Studio (version 9.6.9) that is mystifying me. I spent about 10 hours trying to figure out the problem, but I did not come up with any solution.
I have not yet explored all of the HP software features that came with my HP Photosmart C7280 All-in-One, which so far seems to be a very fine machine that has delivered full functionality in printing, scanning, copying, and faxing. The one feature that does not seem to be functioning properly has to do with scanning a JPG image to the HP Photosmart Studio. Every time I've tried to do that, I get the same result: the image gets scanned OK and is deposited into a folder called "Scanner Output." That part is good. However, whenever the Photosmart Studio application is launched—either as part of the scanning process, or if I just launch it independently of triggering a scan via the HP Device Manager—the Studio application delivers a spinning sundial gauge next to the "Keywords Album" item for about 30 seconds, which is the followed by the spinning beach ball, indicating that the application is not responding. I must Force Quit it.
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Additionally, back on my PowerMac G4, which also has partitions running Panther and Leopard, the HP Photosmart Studio application, which resides on the Tiger volume, loaded OK when I re-started the G4 under Panther and Leopard. However, I do not consider that a solution, since I could see no way that I could access images that were not on the startup drive.
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bowlerboy

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How do I set up my fax to my officejet 4635 printer with one land line to my home?

Hi @know-more,
Welcome to the HP Forums!
I see that you are trying to setup the fax for your HP Officejet 4635 printer. I am happy to help!
Is your phone service digital or analog? Analog Phone System vs. Digital Phone System.
If it is analog, please see this guide, HP Officejet 4630 and HP Deskjet Ink Advantage 4640 e-All-in-One Printer Series - Setting up a New F....
If digital, please see this guide, How to connect your HP Fax Device to an ISDN, ADSL, PBX, or VoIP line.
If you are not sure, please contact your phone provider to find out which type you have.
For future reference, here is your printer's user guide.
Hope this answers your question, and have a great day!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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Hi @katest,
Welcome to the HP Forums!
I noticed you are having trouble printing pictures in a Word Document, with your HP Officejet 4635. I am sorry to hear this, but I am happy to help!
For further assistance, I will need to know:
If you are using a Windows or Mac Operating System, and the version number. To find the exact version, visit this link. Whatsmyos.
If the printer is able to make copies.
If you can print photos from another program.
If you are using Windows, please try the HP Print and Scan Doctor.
Hope to hear from you soon!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

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Hello lookinforhelp, and welcome to the HP Forums, I hope you enjoy your experience!
I see you are experiencing scan issues. I would like to help, but I do need a little information first. I am linking a couple of HP Support documents below that will show you how to find which operating system you are using. Also, please include whether your operating system is 32-bit or 64-bit. With this information we can provide you with accurate information.
Which Windows operating system am I running?
Is the Windows Version on My Computer 32-bit or 64-bit?
Please let me know what you find. Thanks for posting on the HP Forums!
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

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This cartridge document may help:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03884756&tmp_task=solveCategory&cc=us&dlc=en&lc...
007OHMSS
I was a support engineer for HP.
If the advice resolved the situation, please mark it as a solution. Thank you.

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I bought this HP Officejet 4635 all-in-one printer yesterday and can't get it to print via USB. I have an iMac running OS 10.6.8. So far I'veI tried all the suggestions I could find on these forums (ex: downloaded the latest driver, unplug/replug the power, unplug/replug the usb, delete and "ADD PRINTER" again, etc....) The computer does recognize the printer, but shows "Unable to send print data" after I click on print. I know that the printer works fine because I was capable to email the document directly to it's personal email address. Please help!
This question was solved.
View Solution.

Hello there! Welcome to the forums @DanLA
I saw your post about how you cannot use your Officejet 4635 with your iMac running 10.6.8. I understand you have tried troubleshooting already, so please ignore any steps you've tried already in the list of my own suggestions below. If you still cannot connect afterwards, consider giving us a call. I will leave contact info below.
Mac OS X: How to reset the printing system
Repair disk permissions
Restart your Mac
Reinstall the full driver: HP Officejet 4630 e-All-in-One Printer series Full Feature Software and Drivers
Try another USB cable
Check for a Firmware Update: Getting the Latest Firmware and Product Updates
Ensure the printer is plugged in directly to the wall outlet, avoiding power bars and surge protectors. This ensures the printer is receiving full power and may help.
Please call our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region. http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html
Good luck!
R a i n b o w 7000I work on behalf of HP
Click the “Kudos Thumbs Up" at the bottom of this post to say
“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

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The OfficeJet 4635 is supposed to be able to scan to email, but I cannot figure out how to access this feature. When I select the Scan option on the menu, an error comes up that says:
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Hello MannyCFO,
You have to install Full Software to the computer for manage scan to e mail.
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Photosmart studio 9.8.1 and officejet 4635

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