PHOTOTRAY: Not printing correct size image

When I use the phototray, the 4x6 image prints 3.75 x 5.25.
It started in photoshop elements. Page set up is 4x6, margins are zero. So...I thought it was a PSE issue. I imported the image into PAGES (like "word"), set page size to 4x6, set margins to zero, no header/ooter. Hit print--same thing! Yet, when I print same inage on regular inkjet paper, it printes correctly. It is something to do with phototray!
I could even deal with it if it needed a 1/8" white border--but the print needs to fill the paper.
Checking/Unchecking "Print Borderless" makes no difference.
I tried to "trick it"...
1. Set page size to 5 x 7 leaving the image 4x6, and it still printed exactly the same.
2. Set page size to 5 x 7 making image 5x7, and it still printed t3.75 x 5.25 BUT part of the image was cut off.

Hello @Mom2Two!
Thank you for posting on the HP Forums!
I would be happy to provide some assistance in hopefully resolving the issue. I see Your running Mac 10.9 and when your printing photos on 4x6 with your Photosmart C309a it is printing too small. These types of issues generally tend to be software related. I understand you mentioned the paper trey but it is just a guide and does not effect how the image is printed on the paper.
A good way to test the hardware in the printer would be to perform a stand alone photo copy. I suggest doing a photo copy on 4x6 paper. On the printer you can press the copy button and in the copy settings you can change the paper size to 4x6. You can also change paper type to photo paper if it is a glossy paper type.
There is another application in the Mac called Preview. I suggest trying to open the document in Preview and printing it from there. Here is a document regarding Changing Print Settings in Mac OS X. The document goes up to Mac 10.8 but the same steps apply on a Mac running 10.9.
You can try removing the printer by resetting the print system and then re-adding the printer back to the Mac.
To reset printing system:
Click the apple icon top left corner
Click System Preferences
Click Print and Scan
Hold the Ctrl key on the keyboard and click in the white space under your printer
Click reset printing system
The printer should remove after a moment of color wheeling
To add the printer:
Click the plus (+) sign bellow the printer list
Click add other printer or scanner
select your printer
Click add
Ty printing again
From what I can find there is no Photosmart C309a full feature software available for Mac OS X 10.9. You can still use the printer of coarse but the HP printer is using basic Apple Air Print drivers. This could effect printing when its not just basic document printing and settings start to get changed. If it was working before when printing your photos you can try running a Repair Disk Permissions. This is a utility in the Mac designed to resolve issues and clean junk files. This may resolve and printing issues you have started experiencing and should also improve computer performance.
To run a Repair Disk Permissions click here: Repair disk permissions to speed up your Mac.
I hope this helps! Please post back and let me know how it goes!
Cbert
I work on behalf of HP.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" at the bottom of this post to say “Thanks” for helping!

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