Photshop Elements 9 - Why does image disappears when I crop?

I'm using Photoshop Elements 9 and a bug has started happening - when I try to crop an image and click 'accept', the image just disappears. I cannot stop this happening, so am no longer able to use the crop tool. Do I need to reinstall the product?

You probably have some values entered in the width, height or resolution boxes.
Choose the No Restriction option from the Aspect Ratio menu to clear the values:
MTSTUNER

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Photshop Elements 9 - Why does image disappears when I crop?

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