Physical keyboard issues

I have had my D2 replaced 4 times since the GB update. Not because of the software. It has been replaced due to the physical keyboard tearing, peeling, and bubbling. Certified Preowned. I am tired of having the phones replaced. 

    Hi xerinx!
I hate to learn of an issue with using the keyboard on your Droid 3! I have some troubleshooting steps for you. Please use the following steps:
Menu > Settings > Applications > Manage Applications > "All" tab. Then, scroll down to Multi touch keyboard and push "Force Stop" and "Clear Cache." Once these steps are completed, re-test and post back with your results. Thanks!
Christina B
VZW Support
Follow us on Twitter @VZWSupport

Similar Messages

  • Droid 3 Physical Keyboard issues..

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    I went to follow these directions today after searching the internet about the problem. When I navigate to "multi-touch keyboard" following the above method (the path was fine) my phone has the "force stop" ghosted out. Additionally, it shows 0.00b in the cache. "clear cache" is also ghosted out. It does list 276 KB for "data" under the storage header along with 0.00b attributed to "application" and it shows a total of 276KB (from data of course).
    Please, i'd appreciate some help!
    Edited to start new discussion.
    Message was edited by: Admin Moderator

        Thanks for attempting the steps you found on the internet dustincain. I'm sorry you're having issues with the keyboard. What specific problems are you having? We would love to help you with a resolution.
    KinquanaH_VZW
    Follow us on Twitter @vzwsupport

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  • Physical keyboard is qwerty on an azerty asus transformer, only in firefox

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    Hey Rémi
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    Solved!
    Go to Solution.

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    Attachments:
    IMG_20131013_004139[1].jpg ‏716 KB

  • DROID Physical Keyboard Problem - All keys don't work!

    Like many others, I switched to VZW in December from an iPhone so using a virtual keyboard was familiar to me - however, I had tried using the physical keyboard but noticed that not all the keys work (i.e. the space bar, backspace (delete)).  I simply wrote it up as quirk and thought it was something that would be corrected in a future update (2.0 -> 2.1).  Now 2.2 is about to be pushed any day now and rather that be optimistic that it's a firmware issue, has anyone else had this problem?
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    Hi.  I am sorry you are having issues with your keyboard and I will be happy to help you from here.  I haven't had issues with my keyboard at all.   How long has this been going on?  It sounds like a hardware issue that we can help you with by going into the local store.
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  • No sound when press physical keyboard keys

    Hello ! By clicking on the physical keyboard keys on my Blacberry Passport no sound ( tone) as when you press the virtual keys ( numbers, symbols, ....). And how are you ? What could be the problem? Is there a sound when you press the physical keys ?
    Solved!
    Go to Solution.

    Hi @SPBU 
    By design, audible 'typing noise' will not occur when pressing any of the physical keys.
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    Did someone help you? Click Like! Did a post solve your issue? Click Accept as Solution!
    Follow me on Twitter or Google+ and subscribe to the Inside BlackBerry Help Blog

  • N900 Physical keyboard lights not working

    Hi,
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    Go to Solution.

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    -> to cpitchford: I downloaded package and entered the commands you suggested. X terminal reply after "sudo gainroot" was "Enable  RD mode if you want to break your phone". I'm not at home with RD mode, so I rather don't mess with it.. After all it was mentioned to just monitor when the switch is on/off? Keyboard light comes ON when display bottom edge reaches middle of Q-letter (on keyboard) and go OFF after the "clunk". Then, if I slightly press down the display (1mm) the keyboard lights come ON again.
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  • Physical keyboard not working, touch screen not working on Torch 9800

    I've had this phone a little over a year. First, my physical keyboard stops working. It is the one I use the most. I wasjust using the virtual keyboard and when I was watching tv, I decided to turn my phone on to check it (as I usually keep it on silent.) I turned it on and the touch screen would not work for me. I opened the physical keyboard, and it is working fine now, as is the track pad, but I cannot use the touch screen by actually touching it. Anyone else have this problem? How do I fix it?
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    Hi and Welcome to the Community!
    Anytime random strange behavior or sluggishness shows up, the first thing to try is a proper reboot:
    With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes.
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    Occam's Razor nearly always applies when troubleshooting technology issues!
    If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
    Join our BBM Channels
    BSCF General Channel
    PIN: C0001B7B4   Display/Scan Bar Code
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    Hi @czrom 
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    I work on behalf of HP
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    Click Kudos Thumbs Up on the right to say “Thanks” for helping!

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