PI7.1 HU6 password reset not working

Hi Guys
I received password reset emails few days back. I was able to reset and change password for all system except PI 7.1 HU6 system. I have tried multiple times receiving new reset password but for some reason, I am not able to login or reset my PI 7.1 HU6 password. The client is 800
Can you please let me know the solution if any you faced similar situation
Thanks

Hi Trevor
I have 'S' User id...I cant create a message as you said..Seems like i dont have enough authorizations...Every time i request password reset to PI 7.1, I get all systems reset and only PI does not work
can you let me know other possibilities
Thanks
Kishore

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