Picked up 2 pre orders of COD. help

I picked up 2 seperate pre orders of cod (to get the $10 certificate for each) on Sunday, but on my account it doesn't show up that I even made a purchase that day.. I recently made a purchase today and it showed up that same night on my account.
Did it not go through? Though my GCU was used I still can't find the transaction on my purchase history and it has been 2-3 days

Hi sti4thewin,
I wouldn't worry just yet! It can take 15-20 days from the time of pickup or shipment for pre-order bonus certificates to post, and these points don't always appear as pending within that timeframe. If you still haven't seen record of the pre-order bonus after that window has passed, let us know and we'd be glad to look into the situation on your behalf at that time.
Thanks for your patience and understanding, as well as for ordering your copies of Call of Duty: Advanced Warfare with us!
Aaron|Social Media Specialist | Best Buy® Corporate
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I picked up my pre order of thief today after I installed it I entered the code for the DLC and it tells me the code has already been used, I also tried it on xbox.com and I got the same message
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thanks

Hello Gamers,
I am sorry to hear of the difficulty you are having with your pre-order bonus codes. While this is not our desire to provide any issues with their codes, we have a process in place to provide you with direct support for just such an occasion. You can get the full details here, but I'll put the main points below for your direct use.
If you are seeking customer service with a pre-order code, we are here to help. Just send us the following information via private message to our Gaming-BBY inbox (click that hyperlink to bring up a private message already addressed to that inbox):
Message Subject: Game Title & Platform
Message Body: Include...
• Proof of purchase (Customer Service PIN from in-store receipt or BestBuy.com order #)
• Email address (the one you provided for the code)
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Pre-ordered CoD: AW missing $10 bonus

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Hi y2juio,
Enuf is spot-on: you may not see records of your pre-order bonus certificate until 15-20 days after pickup or shipment. If you still haven't received it after that timeframe has passed, let us know and we'd be glad to see what can be done to assist you at that time.
Thanks for your patience and understanding, as well as for purchasing your copy of Call of Duty: Advanced Warfare with us!
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Can I pick up a pre order made with my sisters name / number??

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Hey Mrlaedis,
Evolved is correct: the person whose name is listed on each pre-order is the only person who can pick those items up. The only exception to this would be if you placed both orders on BestBuy.com for store pickup and designated yourself as a Friends & Family pickup option at the time of checkout. For more information though I'd encourage you to refer to our pre-order FAQ:
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http://bbyurl.us/Preorders
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Pre-Order Bonus Code Was Invalid

I pre-ordered Thief for the PS4 back in February and received my code on 2/25/14. I realize it is now nine months later but when I went to use my code a couple weeks ago it said it was invalid or had already been used. I contacted PS support and they informed me the code had been used on 2/26/14 by someone that was not me. So either that person mistakenly put my code in, correctly guessed my code or was sent the exact same code as me. As I said, I realize this concerning a nine month old code but I am a very busy man and usually do not redeem my pre-order codes until I am able to play the game that the code is for. I would really appreciate a replacement code.

Hello Sub-Xero,
Thanks for your Thief pre-order. Thanks too for being a My Best Buy member. We appreciate your loyalty. I'll be happy to review your purchase with you.
It definitely seems odd that your code would have been used a day after it was received. I'm afraid I would have no way of knowing how that would have been possible. I will review your order and send you a private message with additional information.
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MBXXXXXXXX
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Structure: Default     Position: Default Set Default Position
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Hello ArmandoTorres,
I'm sorry to hear that you have not yet heard from the Bayamon store about your pre-order.
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Hello SecretAznMan,
Tonight is a big night for gamers and I know plenty of people are excited!
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Something I would recommend to you, and to anyone whose receipt is unreadable or misplaced: If you can, come into the store before the release event. It will save you time at midnight, and it will save the store some hassle on a day when there's going to be hundred of people streaming through the doors in a short amount of time.
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Pre order $10 Certificate & GCU

Hi, I pre ordered battlefield hardline for the xbox one by depositing $5 the day before the release date. I came back to pick it up the next day and paid I believe a total of $50. I'm not exactly sure if the $5 deposit was applied or not but I don't see any 1000 points ($10 certificate) pending. I did get the pre order bonus code on my receipt though. They even asked me for my email so the code could be emailed as well. I just want to make sure if the $5 deposit was actually applied and if not, could you please help me get refunded $5 and get my $10 certificate if for some reason, it didn't count as a pre order? Thanks in advance.
Solved!
Go to Solution.

Hi SomethingNanika,
The "Get $10" pre-order offer is a great way to earn some bonus points, and as long as you picked up your Battlefield Hardline pre-order within seven days of the official release date, you should qualify for the 500 bonus points ($10 = 500 points). It can generally take up to 20 days for points to officially post to a member's account, so 4/6/2015 would be your 20th day.
I looked over the receipt from when you picked up your pre-order and it does look like the $5 deposit was applied correctly. Your discount for being an Unlocked member brought the price down to $47.99 and with sales tax the total was about $50; however, that is when your $5 deposit was applied. The final receipt should show that your credit card was charged about $45.
With that being said, please feel free to send me a private message if you have any other questions or if you do not see the 500 bonus points post after 20 days, and I will see what I can do to help. You can send a private message by clicking on the blue button in my signature that is labeled "Private Message."
Thank you for posting and enjoy Battlefield Hardline!
Derek|Social Media Specialist | Best Buy® Corporate
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Issue w/Witcher 3 Pre-Order $10 Certificates, Store Pickup and Steelbook

I picked up my order yesterday for In-Store Pickup & had a couple of issues. First, when I was picking up my order, the associate helping me tried to pick up the two large boxes at the same time & I watched as they slipped from his grip & he dropped them in front of me. The outer sleeves of the boxes came unattached to the boxes & since one of the boxes fell on the other one, there was some slight damage to the box, there's a large crease on the top now. I asked him if he could grab another two that weren't damaged since they were obviously dropped right in front of me, but the associate said there were no other ones available. To him it might not seem like a big deal, but if I am going to spend the large amount of money on the Collector's Edition of an item, I like EVERYTHING to be pristine & perfect, even the outer packaging! That was disappointing.
On top of that, I asked about the Witcher 3 Best Buy Exclusive Steelbooks I was supposed to get w/my Pre-Order & he said they had not yet arrived, & that two would be set aside for me & to call the store later that day to see if they were delivered. Luckily I was able to get them, but I figured that it shouldn't be my responsibility to stay on top of the shipment, I felt that I should have at least been the one to RECEIVE a call since my order was at the risk of being incomplete, & ME having to call the store to track the shipment is an inconvenience to me.
My other concern is I checked my reward zone purchase history & while I already received the points for picking up my Pre-Order Games, I have NOT received the Victory Can Be Pre-Ordered $10 in Reward Certificates for the games, there is NO record of it in my Purchase History to reflect the Pre Order Bonus. Normally it is shown in the same section of points for the purchase (it can be seen when I check the details of my Mortal Kombat X Pre Order picked up a month ago).

Hey siatienco,
I have to admit, the circumstances you’ve described around your The Witcher: Wild Hunt pre-order are pretty frustrating to me. Obtaining your SteelBook should have been standard protocol, not a matter of “luck”. Also, I can completely understanding wanting a Collector’s Edition that’s in good shape and I greatly apologize if you received one that isn’t in perfect condition!
One positive note I can add here is that you likely have nothing to worry about with the $10 Reward Certificate portion of your pre-order. These points generally don’t show up until 15-20 days after you pick up your pre-order and within this timeframe, they may or may not even show as pending.
If for any reason you don’t see the 500 points ($10) in the timeframe mentioned above, please send me a private message via the link in my signature. Keep in mind, the points may appear back when you placed your pre-order, so be sure to look there as well.
Sincerely,
Brian|Senior Social Media Specialist | Best Buy® Corporate
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Picked up 2 pre orders of COD. help

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