Picking up Preorder Game and bundle deals

Everytime I go to pick up a preorder game , most of the time I plan on getting something that would be a bundle deal, but according to the reps they cannot ring up anything with a preorder pickup. Is this true or is your staff poorly trained. I had this occur multiple time over the last year. I been able to still get my deals with little hassle but its quite annoying.
Like with the South Park Stick of Truth, I was going to pick up the game, the guide and the tv season, but instead only got the game and guide because of the hassle. They rang up the game and guide seperately and i felt more as a hassle than what its worth. Don't get me wrong, The employees didnt give me any problem with the guide and actually did 20% manually instead of 15% off, since he had to do a seperate transaction.
It just the whole process makes it seem like I am burden more than it is convienent. This system issue really needs to be work on.
I had no plans to pick up titanfall but am thinking about preordering and the only reason why is the 15% off any accessory. I really looking to buy $150 mic for x1 and with the combination of $10 back and 15% off accessary it would be that bad of deal then also with GC discount on the game, but I dont want to hold up the line again for another hour while they get it to go in the morning.
Thanks again for your time

Hello acaraba2,
Thank you for pre-ordering from Best Buy!  I will be happy to answer your question for you today.
If you pre-ordered your games in-store and wish to add items to the transaction at the time of sale when the game is released, the store should be able to assist you with this.  Bundles can be used when purchasing the pre-ordered game.
If you pre-ordered online for in-store pickup, however, the store would not be able to add anything to the order when you come in to fulfill it.  In that case you would most likely need to cancel the pre-order and simply purchase the game and other items.  You would want to be sure that the benefit of the bundle outweighs any potential pre-order incentives you may forfeit by cancelling the pre-order before you go that route though.
Please let us know if you have any other questions about pre-orders.  We're happy to help!
Best regards,
Mike|Social Media Specialist | Best Buy® Corporate
 Private Message

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