Pics on iphone but when plugged into computer is says the folder is empty

I have a new computer with Win 8.1 on it.  When I plug my phone into my computer it comes up with Apple IPhone and says there are no files or folder in this view.
It does not give me any options.
There are pics on my IPhone.
I can not find any IPhone folder on my computer.
Tks - jb

iOS: Import personal photos and videos from iOS devices to your computer
If you're trying to import pics in your camera roll to your computer, make sure your phone is unlocked.

Similar Messages

  • With brand new iphone 4s when plugging into computer itunes shows a blank page with an apple logo in top left and a small lock in the top right. right clicking iphone under devices shows only eject.

    with brand new iphone 4s when plugging into computer itunes shows a blank page with an apple logo in top left and a small lock in the top right. right clicking iphone under devices shows only eject.

    Having same issue here:
    https://discussions.apple.com/message/19043181#19043181

  • HT4972 My iPod itouch when plugged into computer just flashes the apple logo otherwise it just won't start. Try to reset -nothing.

    My iPod itouch when plugged into computer just flashes the apple logo otherwise it just won't start. Try to reset -nothing.

    Try:
    - iOS: Not responding or does not turn on
    - Also try DFU mode after try recovery mode
    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
    - If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
    - Try on another computer
    - If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
    Apple Retail Store - Genius Bar       

  • I'm trying to update iphone 4s to 5.1 but when plugged into Itunes it says network connection cannot be established and error downloading 5.1

    I'm having trouble updating software for my iphone 4s from 5.0.1 to 5.1 but each time i plug into itunes to download it says network connection cannot be established and the phone just says an error has occured.  What can i do?

    If you don't have iOS 5, plug your iPhone into your computer, select it in iTunes, and in the Summary, click Check for Update.
    If you do have iOS 5, it has onboard updates so you don't have to plug it in, just go to Settings, click General, click Software Update and you will be presented with iOS 5.1 which came out a few hours ago. Both my iPhone 3GS and iPad are already updated to iOS 5.1 now.

  • TS1363 My Iphone5C shows plug and arrow pointing to Itunes symbol but when i plug into computer it says device not recognized

    My Iphone5C shows plug and arrow pointing to Itunes symbol but when i plug into computer it says device not recognized

    That screen is telling you the iPhone has gone into recovery mode, and you need to use the recovery mode instructions in http://support.apple.com/kb/HT1808 to attach to a computer running iTunes.  Summary of instructions:

  • IPhone will not charge when plugged into computer

    My phone was not working, and so I took it to the apple store nearby. Here were the problems:
    -error message saying "this device not made to work with iPhone"
    -would not charge when plugged into computer OR wall charger
    -person on other end of phone calls said i sounded really far away and had trouble hearing me
    -when i shut it off, it restarts itself immediately
    -cant do a manual reset holding the power and center buttons at same time
    -when plugged into the computer, mouse freezes, and a message appears saying ""power surge on hub port A usb device has exceeded the power limits of its hub port."
    At the genuis bar they told me they cant help me cause that little water damage indicator inside the headphone hole is pink instead of white! I have never ever ever ever ever EVER gotten my phone directly wet. The only thing i could think of was the humidity in the bathroom when I'm taking a shower, and using the timer to use hair remover on my legs lol. But i think this is totally unfair, they wont repair my phone, or even really look at it because of this supposed water damage. My phone has worked fine up to this point, and the thing that happened that started all of this is when i dropped it about a foot off the ground in a DRY parking lot.
    Is there any way they will replace my iphone at no charge?

    Well don't give up try again maybe your luck will change when you go back up there,let somebody else look at your phone not the same person that told you that.I would get a second and a 3rd option about my phone.When you go back don't even tell them what somebody already told you up there ones.
    And after the 3rd time I'll ask them well can they send your phone off to be fixed,It might not be nothing wrong with your phone it might be just they eyes playing tricks on them.Cause I promise you I know my phone had gotten some water in it cause I was sitting on the porch one day me and about 6 other people one of my cousin came out and through a bucket of water at my brother and I was sitting right on the side of him.And when I say my phone look like I than gave it a bath witch when they did that I had already had call the Apple store and told them something was wrong with my phone.And they had gave me appt to come up there,so I went to the Apple store I wanted say two day's latter after I made the appt to let them see my phone but my cousin and brother was playing with that water the day before I had to go so I guess that's why I was mad cause I was going to get other phone the next day after apple look at my old phone.So even with all that they still gave me other phone and I don't see how I didn't have no water in my phone cause of how much water they had through on my phone.
    I guess I was luck cause if they would have told me that I would have freaked out so badly.And the reason why cause I wouldn't had my phone for five days and for them to tell me they couldn't do something oh yea they would have done something cause I would have went to jail that day for tearing up something in the store that worth my 400 and something dollars I spent on my phone and it would have bent one of them computer that would have bent history.
    But I'M telling you,you going to be okay don't give up.Make you other appt and see what they say.

  • Decided to update iphone 4 to ios 5.1 and mid update it froze and the screen is black.  Phone does not respond to any combinations of home and power buttons, when plugged into computer it does not see it is plugged in, any ideas?

    Decided to update iphone 4 to ios 5.1 and mid update it froze and the screen is black.  Phone does not respond to any combinations of home and power buttons, when plugged into computer it does not see it is plugged in so I cannot restore or anything.  Looks like the screen is on it's just unresponsive and black obviously.  Has anyone had this problem?  I was updating via wifi right in front of my router and my computer.

    Spoke to a "senior advisor" in the Apple TV department.  Her suggestions:  change channel in router to minimize/eliminate wifi interference from other users; move router away from any metal - i.e., DVD player, phone modem, etc.; keep router away from wireless 2.4 gH phones, which are "notorious" for crashing wifi routers.  So she confirms that the problem is one of connection to router suddenly dropping out.
    My own feeling is that none of these fixes will do the trick, because it seems pretty clear that there is a hardware component here - the timing of the drops seems like an overheating issue.  It takes 35-40 minutes for the box to warm up enough for the first drop; then each consecutive drop happens quicker than the one before, as it heats up more.  Each time it drops, its tiny brain gets a little more scrambled; last night it finally wouldn't start up again at all.
    My suggestion is that everyone who is experiencing this problem, please call Apple tech support and ask to speak to a senior advisor in the Apple TV department.  Make them aware of this problem!

  • HT204302 my itunes does not recognize my iphone when plugged into computer it recognizes my iphone as still camera

    Help
    Itunes does not recognize my iphone when plugged into computer it recognizes it as a still camera. I have installed the lastest version of itunes and gone through the troubleshooting tips and still have the same problems.

    Hold Sleep Button with Home Button toghether until it restarts Always it takes 8 to 15 seconds, after it restarts leave the sleep button and remember do not leave the home button it automaticlly switches to DFU mode.

  • TS1503 My iPhone 4 says that there is not enough memory to download apps like Facebook and Instagram. When plugged into iTunes it says that 4GB is filled with "other". How do I clear the "other"?  What is this?

    My iPhone 4 says that there is not enough memory to download apps like Facebook and Instagram. When plugged into iTunes it says that >4GB is filled with "other". How do I clear the "other"?  What is this?

    Other is usually around 1 GB...
    A  ' Large Other ' usually indicates Corrupt Data...
    First Try a Restore from Backup... But... if the Large Other Persists, that is an Indicator of Corrupt Data in the Backup... Then a Restore as New is the way to go...
    Details Here  >  http://support.apple.com/kb/HT1414
    More Info about ‘Other’ in this Discussion
    https://discussions.apple.com/message/19958116

  • Ive created an apple id account and my iphone 3gs is plugged into computer. What do i do now? screen on phone still says connect to itunes

    ive created an apple id account and my iphone 3gs is plugged into computer. What do i do now? screen on phone still says connect to itunes

    Is the iPhone connected to iTunes - available under Devices in the iTunes source list?

  • My wife has old macbook osx and cannot transfer photos from her iPhone 5 when plugged into usb port

    my wife has old macbook osx and cannot transfer photos from her iPhone 5 when plugged into usb port

    She needs to upgrade to OS X 10.6.8 buy purchasing here http://store.apple.com/us/product/MC573/mac-os-x-106-snow-leopard and then running software update when the installation is complete.

  • IPod Nano 5G Keep Restarting When Plugged Into Computer

    iPod Nano 5G keep restarting after 10 to 15 sec when plugged into computer. I have tried 3 computers and also reseted it by pressing  menu and center button  it chages ok with wall chager there is no song or other file in it 
    Help Pleas

    Ouch. This is the same question I have. I see months have went by with no response. This probably isn't the best place to go for help, I assume...

  • I have Windows 8 64 bit.  iTunes works fine with my iPHONE but when I try to go to the iTunes store it loads to about 80% and then the message "iTunes has stopped working"

    I have Windows 8 64 bit.  iTunes works fine with my iPHONE but when I try to go to the iTunes store it loads to about 80% and then the message "iTunes has stopped working"

    COPY   QTMovieWin.dll   FROM    c:\program files (x86)\common files\apple\apple application support\   INTO c:\program files (x86)/iTunes"

  • My ipod displays an icon of a cable and the itunes logo but when plugged in, my mac says that it can not verify my device

    My ipod displays an icon of a cable and the itunes logo but when plugged in, my mac says that it can not verify my device.  I have a backup saved on my mac but it won't let me open it up or sync my ipod with my mac.

    Hi crcascio17,
    Thanks for visiting Apple Support Communities.
    You may want to try some of the suggestions in this article:
    iPod not recognized in iTunes and Mac desktop
    http://support.apple.com/kb/ts1410
    Best Regards,
    Jeremy

  • I purchased a film but it won't play because iTunes says I need to authorize the computer, but when I do that it says the computer is already authorized. Huh - some system. Any ideas?

    I purchased a film but it won't play because iTunes says I need to authorize the computer, but when I do that it says the computer is already authorized. Huh - some system. Any ideas?
    Using Windows 7

    Hey Louni,
    Thanks for the question. I understand you are having issues with Authorizing your computer to play content. The following articles may help to resolve this issue:
    iTunes repeatedly prompts to authorize computer to play iTunes Store purchases
    http://support.apple.com/kb/TS1389
    iTunes: Missing folder or incorrect permissions may prevent authorization
    http://support.apple.com/kb/TS1277
    Thanks,
    Matt M.

Maybe you are looking for