Picture eprint help

My printer won't print pictures from my phone, the format is jpeg, which is supposed to be compatible with my printer.  any suggestions on how to solve this problem?

This FAQ might help with the printing from your phone:
HP ePrint FAQ
007OHMSS
I was a support engineer for HP.
If the advice resolved the situation, please mark it as a solution. Thank you.

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    Tad <removed by admin>
    Date: Mon, 14 Apr 2014 14:22:31 -0700
    From: [email protected]
    To: [email protected]
    Subject: Re: When I export to Word, only the second page is editable.  Page one comes in as a picture.  Help? When I export to Word, only the second page is editable.  Page one comes in as a picture.  Help?
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