Picture texts

I am unable to send or receive picture texts. I have tried sending to Verizon and non Verizon customers. I have had people with and without Verizon send pictures to me, and I can never receive them. It always says message failed when I am the sender, and it always says connecting when I try to view a picture text, but it never opens it. I contacted Verizon a couple of days ago and she said she fixed it, but after two days I am still having the same issue.

Thank you for your posting and I am sorry for the frustration this has caused you! I can definitely assist you. 
I would like to ask you to test your picture messaging capabilities for both incoming and outgoing and send yourself a picture message. Please use your mobile number as the destination, so we can test this. Please also power your phone off and then back on before attempting.
If you continue to have problems with picture messaging, please send me a PM with your contact information and I will be able to reach out to you personally and resolve this for you. 
If your issue is resolved once you follow the steps above and send the message, please post back so we know your issue has been resolved. 
Thank you very much and have a great day!

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