Pictures from Nokia 6230i

I have only owned this phone for a few days but am delighted with it apart from the fact that I cannot download any photos. I had no trouble with a previous Nokia but with this one I either get an Error message or a refer to Microsoft message.
Can anyone help please? I think I have follwed the istructions correctly, but must have done something wrong somewhere.

No joy I'm afraid. All I can think of is give you a description of what I do and what happens.
1. Connect phone. "Use as storqge device?" "no" (as in the manual). "Data enhancement connected " appears.
2 Just over task bar "Nokia 6230i connected by USB"
3. Go to Settings/Connectivity/"use USB"
4. Click on File manager. Error message "The operation could not be completed". Click OK and screen shows desktop folders with two Nokia browser icons, one for new contacts and the other asking for a Microsoft report.
6. Try Store Images. Correct phone shown as is connection by DKU-2. Screen shows "Getting info about images and videos" - and there it stops for as long as I care to leave it.
So there we are. I have a new phone, the latest Nokia software and the correct cable, but it doesn't work.
The only thought that comes to my mind is that the software download may have been corrupted by one of my anti-malware programmes - ZoneAlarm, AVG, PestPatrol and Ewido are the main ones. Would switching any or all off and then reinstalling be of any help?
I am grateful for your patience and hope for a solution soon!

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