Pictures in Mail not loading

I get lots of cartoons and jokes from many friends via my Mail account. Recently, two of my friends pictures are not loading. I get a large outlined rectangle and a small blue box in the middle with a "?" in it. Every body else's pictures come through fine. One uses Wild Blue and the other gmail. Is it my computer or theirs?

If you can’t send or receive email on your Mac - Apple Support

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  • HT1338 has anyone else had problems with their mail not loading properly and the multi gestures stopped working on their mac pro after new updates?

    has anyone else had problems with their mail not loading properly and the multi gestures stopped working on their mac pro after new updates?

    Have you tried calling Apple tech support?
    http://www.apple.com/contact/

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    Additional Info: I have tried rebuilding the mailbox and having Mail generate a new Envelope Index file, but the problem persists.
    Any help or ideas would be greatly appreciated!

    Hi Again,
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    <blockquote><p>To access the Web-based Optimum Online Email:</p>
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    If you can’t send or receive email on your Mac - Apple Support

  • Mail not loaded

    Hi all,
    since Friday I can not open Mail on icloud.com
    All other apps open correctly.
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    IS FATAL
    true
    APPLICATION NAME
    mail
    TITLE
    Mail could not be loaded
    MESSAGE
    There was a problem loading the application due to a possible network error or missing resources. Please try again.
    LOG
    Mon, 03 Dec 2012 10:51:31 GMT:  DEBUG: MAIL in main()
    Mon, 03 Dec 2012 10:51:31 GMT:  DEBUG: Creating local CK.AccountPreferences object
    Mon, 03 Dec 2012 10:51:31 GMT:  WARN:  Attempting to process mailprefs from CloudOS…
    Mon, 03 Dec 2012 10:51:31 GMT:  WARN:  Rejecting mailprefs from CloudOS because timeZone information is unavailable in mailprefs
    Mon, 03 Dec 2012 10:51:31 GMT:  DEBUG: Creating local CK.User object
    Mon, 03 Dec 2012 10:51:31 GMT:  DEBUG: -->  Request 1:   POST to https://p03-mailws.icloud.com:443/wm/preference?clientBuildNumber=1M43&clientId= E5B4CE3A-7CF6-47A5-A9CA-68AC8DA7A1A6&dsid=160201494&id=9DE1B4CC99B30006176A83ACC 315CCA588ADBEC8,  headers: Content-Type=text/plain,  body: (omitted)
    Mon, 03 Dec 2012 10:51:31 GMT:  DEBUG: ----------------> Request out: /wm/preference-list-->1354531891211/1
        wmsid: 49
        params: {"locale":"en-us","timeZone":"Europe/Berlin"}
    Mon, 03 Dec 2012 10:51:31 GMT:  DEBUG: SC.Object:sc1356:dispatch('load content')
    Mon, 03 Dec 2012 10:51:31 GMT:  DEBUG: "2.0 Waiting for Content" handled event 'load content' (no transition)
    Mon, 03 Dec 2012 10:51:31 GMT:  DEBUG: SC.Object:sc2798:dispatch('noContent')
    Mon, 03 Dec 2012 10:51:31 GMT:  DEBUG:   "6.2 pop up View" handled event 'noContent' with a transition to "6.2.2 No Content"
    Mon, 03 Dec 2012 10:51:31 GMT:  DEBUG:     -> entering "6.2.2 No Content"
    Mon, 03 Dec 2012 10:51:32 GMT:  WARN:  willReceive:
                            Status:0
                            Request:/wm/preference
                            Wmsid:49
                            ResponseText:
    Mon, 03 Dec 2012 10:51:32 GMT:  DEBUG: -->  Request 2:   POST to https://p03-mailws.icloud.com:443/wm/preference?clientBuildNumber=1M43&clientId= E5B4CE3A-7CF6-47A5-A9CA-68AC8DA7A1A6&dsid=160201494&id=9DE1B4CC99B30006176A83ACC 315CCA588ADBEC8,  headers: Content-Type=text/plain,  body: (omitted)
    Mon, 03 Dec 2012 10:51:32 GMT:  DEBUG: ----------------> Request out: /wm/preference-list-->1354531891211/1
        wmsid: 49
        params: {"locale":"en-us","timeZone":"Europe/Berlin"}
    Mon, 03 Dec 2012 10:51:32 GMT:  WARN:  willReceive:
                            Status:0
                            Request:/wm/preference
                            Wmsid:49
                            ResponseText:
    Mon, 03 Dec 2012 10:51:32 GMT:  DEBUG: -->  Request 3:   POST to https://p03-mailws.icloud.com:443/wm/preference?clientBuildNumber=1M43&clientId= E5B4CE3A-7CF6-47A5-A9CA-68AC8DA7A1A6&dsid=160201494&id=9DE1B4CC99B30006176A83ACC 315CCA588ADBEC8,  headers: Content-Type=text/plain,  body: (omitted)
    Mon, 03 Dec 2012 10:51:32 GMT:  DEBUG: ----------------> Request out: /wm/preference-list-->1354531891211/1
        wmsid: 49
        params: {"locale":"en-us","timeZone":"Europe/Berlin"}
    Mon, 03 Dec 2012 10:51:32 GMT:  WARN:  willReceive:
                            Status:0
                            Request:/wm/preference
                            Wmsid:49
                            ResponseText:
    Mon, 03 Dec 2012 10:51:32 GMT:  DEBUG: -->  Request 4:   POST to https://p03-mailws.icloud.com:443/wm/preference?clientBuildNumber=1M43&clientId= E5B4CE3A-7CF6-47A5-A9CA-68AC8DA7A1A6&dsid=160201494&id=9DE1B4CC99B30006176A83ACC 315CCA588ADBEC8,  headers: Content-Type=text/plain,  body: (omitted)
    Mon, 03 Dec 2012 10:51:32 GMT:  DEBUG: ----------------> Request out: /wm/preference-list-->1354531891211/1
        wmsid: 49
        params: {"locale":"en-us","timeZone":"Europe/Berlin"}
    Mon, 03 Dec 2012 10:51:32 GMT:  WARN:  willReceive:
                            Status:0
                            Request:/wm/preference
                            Wmsid:49
                            ResponseText:
    Mon, 03 Dec 2012 10:51:32 GMT:  DEBUG: -->  Request 5:   POST to https://p03-mailws.icloud.com:443/wm/preference?clientBuildNumber=1M43&clientId= E5B4CE3A-7CF6-47A5-A9CA-68AC8DA7A1A6&dsid=160201494&id=9DE1B4CC99B30006176A83ACC 315CCA588ADBEC8,  headers: Content-Type=text/plain,  body: (omitted)
    Mon, 03 Dec 2012 10:51:32 GMT:  DEBUG: ----------------> Request out: /wm/preference-list-->1354531891211/1
        wmsid: 49
        params: {"locale":"en-us","timeZone":"Europe/Berlin"}
    Mon, 03 Dec 2012 10:51:32 GMT:  WARN:  willReceive:
                            Status:0
                            Request:/wm/preference
                            Wmsid:49
                            ResponseText:
    Mon, 03 Dec 2012 10:51:32 GMT:  DEBUG: -->  Request 6:   POST to https://p03-mailws.icloud.com:443/wm/preference?clientBuildNumber=1M43&clientId= E5B4CE3A-7CF6-47A5-A9CA-68AC8DA7A1A6&dsid=160201494&id=9DE1B4CC99B30006176A83ACC 315CCA588ADBEC8,  headers: Content-Type=text/plain,  body: (omitted)
    Mon, 03 Dec 2012 10:51:32 GMT:  DEBUG: ----------------> Request out: /wm/preference-list-->1354531891211/1
        wmsid: 49
        params: {"locale":"en-us","timeZone":"Europe/Berlin"}
    Mon, 03 Dec 2012 10:51:32 GMT:  WARN:  willReceive: responseText: , this._redirectCount: 5
    Mon, 03 Dec 2012 10:51:32 GMT:  DEBUG: <--  Response 6:  0  (11ms),  headers:   body: (empty)
    Mon, 03 Dec 2012 10:51:32 GMT:  DEBUG: <---------------- Request in: /wm/preference-list-->1354531891211/1,httpStatus: 0,round trip time: 11ms, wmsid: 49
    Mon, 03 Dec 2012 10:51:32 GMT:  ERROR: retrieveResponseError:
                ServerPreferencesDataSource.retrieveResponse
                error:-1/0
                guid:serverPrefsGuid
    Mon, 03 Dec 2012 10:51:32 GMT:  ERROR: Bootstrap error: Preferences.RefreshError
    ORIGIN
    server
    TYPE
    error
    APP STATECHART
    SC.Statechart:sc770
      initialized: true
      name: cloudos-statechart
      current-states: [
        active.springboard.displayingSpringboard.springboard
      state-transition:
        active: false
        suspended: false
      handling-event: false
    BUILD NUMBER
    1M.63768
    TIME
    Mon Dec 03 2012 11:51:33 GMT+0100        (1354531893223)
    HOST
    www.icloud.com
    USER AGENT
    Mozilla/5.0 (Windows NT 5.1; rv:16.0) Gecko/20100101 Firefox/16.0
    DSID
    160201494
    ENVIRONMENT
    PROD
    RECENT LOG MESSAGES
    Mon, 03 Dec 2012 10:51:31 GMT:  DEBUG: MAIL in main()
    Mon, 03 Dec 2012 10:51:31 GMT:  DEBUG: Creating local CK.AccountPreferences object
    Mon, 03 Dec 2012 10:51:31 GMT:  WARN:  Attempting to process mailprefs from CloudOS…
    Mon, 03 Dec 2012 10:51:31 GMT:  WARN:  Rejecting mailprefs from CloudOS because timeZone information is unavailable in mailprefs
    Mon, 03 Dec 2012 10:51:31 GMT:  DEBUG: Creating local CK.User object
    Mon, 03 Dec 2012 10:51:31 GMT:  DEBUG: -->  Request 1:   POST to https://p03-mailws.icloud.com:443/wm/preference?clientBuildNumber=1M43&clientId= E5B4CE3A-7CF6-47A5-A9CA-68AC8DA7A1A6&dsid=160201494&id=9DE1B4CC99B30006176A83ACC 315CCA588ADBEC8,  headers: Content-Type=text/plain,  body: (omitted)
    Mon, 03 Dec 2012 10:51:31 GMT:  DEBUG: ----------------> Request out: /wm/preference-list-->1354531891211/1
        wmsid: 49
        params: {"locale":"en-us","timeZone":"Europe/Berlin"}
    Mon, 03 Dec 2012 10:51:31 GMT:  DEBUG: SC.Object:sc1356:dispatch('load content')
    Mon, 03 Dec 2012 10:51:31 GMT:  DEBUG: "2.0 Waiting for Content" handled event 'load content' (no transition)
    Mon, 03 Dec 2012 10:51:31 GMT:  DEBUG: SC.Object:sc2798:dispatch('noContent')
    Mon, 03 Dec 2012 10:51:31 GMT:  DEBUG:   "6.2 pop up View" handled event 'noContent' with a transition to "6.2.2 No Content"
    Mon, 03 Dec 2012 10:51:31 GMT:  DEBUG:     -> entering "6.2.2 No Content"
    Mon, 03 Dec 2012 10:51:32 GMT:  WARN:  willReceive:
                            Status:0
                            Request:/wm/preference
                            Wmsid:49
                            ResponseText:
    Mon, 03 Dec 2012 10:51:32 GMT:  DEBUG: -->  Request 2:   POST to https://p03-mailws.icloud.com:443/wm/preference?clientBuildNumber=1M43&clientId= E5B4CE3A-7CF6-47A5-A9CA-68AC8DA7A1A6&dsid=160201494&id=9DE1B4CC99B30006176A83ACC 315CCA588ADBEC8,  headers: Content-Type=text/plain,  body: (omitted)
    Mon, 03 Dec 2012 10:51:32 GMT:  DEBUG: ----------------> Request out: /wm/preference-list-->1354531891211/1
        wmsid: 49
        params: {"locale":"en-us","timeZone":"Europe/Berlin"}
    Mon, 03 Dec 2012 10:51:32 GMT:  WARN:  willReceive:
                            Status:0
                            Request:/wm/preference
                            Wmsid:49
                            ResponseText:
    Mon, 03 Dec 2012 10:51:32 GMT:  DEBUG: -->  Request 3:   POST to https://p03-mailws.icloud.com:443/wm/preference?clientBuildNumber=1M43&clientId= E5B4CE3A-7CF6-47A5-A9CA-68AC8DA7A1A6&dsid=160201494&id=9DE1B4CC99B30006176A83ACC 315CCA588ADBEC8,  headers: Content-Type=text/plain,  body: (omitted)
    Mon, 03 Dec 2012 10:51:32 GMT:  DEBUG: ----------------> Request out: /wm/preference-list-->1354531891211/1
        wmsid: 49
        params: {"locale":"en-us","timeZone":"Europe/Berlin"}
    Mon, 03 Dec 2012 10:51:32 GMT:  WARN:  willReceive:
                            Status:0
                            Request:/wm/preference
                            Wmsid:49
                            ResponseText:
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    Mon, 03 Dec 2012 10:51:32 GMT:  DEBUG: ----------------> Request out: /wm/preference-list-->1354531891211/1
        wmsid: 49
        params: {"locale":"en-us","timeZone":"Europe/Berlin"}
    Mon, 03 Dec 2012 10:51:32 GMT:  WARN:  willReceive:
                            Status:0
                            Request:/wm/preference
                            Wmsid:49
                            ResponseText:
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    Mon, 03 Dec 2012 10:51:32 GMT:  DEBUG: ----------------> Request out: /wm/preference-list-->1354531891211/1
        wmsid: 49
        params: {"locale":"en-us","timeZone":"Europe/Berlin"}
    Mon, 03 Dec 2012 10:51:32 GMT:  WARN:  willReceive:
                            Status:0
                            Request:/wm/preference
                            Wmsid:49
                            ResponseText:
    Mon, 03 Dec 2012 10:51:32 GMT:  DEBUG: -->  Request 6:   POST to https://p03-mailws.icloud.com:443/wm/preference?clientBuildNumber=1M43&clientId= E5B4CE3A-7CF6-47A5-A9CA-68AC8DA7A1A6&dsid=160201494&id=9DE1B4CC99B30006176A83ACC 315CCA588ADBEC8,  headers: Content-Type=text/plain,  body: (omitted)
    Mon, 03 Dec 2012 10:51:32 GMT:  DEBUG: ----------------> Request out: /wm/preference-list-->1354531891211/1
        wmsid: 49
        params: {"locale":"en-us","timeZone":"Europe/Berlin"}
    Mon, 03 Dec 2012 10:51:32 GMT:  WARN:  willReceive: responseText: , this._redirectCount: 5
    Mon, 03 Dec 2012 10:51:32 GMT:  DEBUG: <--  Response 6:  0  (11ms),  headers:   body: (empty)
    Mon, 03 Dec 2012 10:51:32 GMT:  DEBUG: <---------------- Request in: /wm/preference-list-->1354531891211/1,httpStatus: 0,round trip time: 11ms, wmsid: 49
    Mon, 03 Dec 2012 10:51:32 GMT:  ERROR: retrieveResponseError:
                ServerPreferencesDataSource.retrieveResponse
                error:-1/0
                guid:serverPrefsGuid
    Mon, 03 Dec 2012 10:51:32 GMT:  ERROR: Bootstrap error: Preferences.RefreshError
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    Bump again. I can't seem to get Mail to load inline images no matter what I do. Mayday.
    -K

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