Pictures - "media library can't be accessed"

I have migrated from a 9860 - all phone and SD Card data (music, vids, pics) show up on Blackberry Link, through Win Explorer. I can access music and videos but when open Pictures the error msg ""media library can't be accessed. Please try again later or restart your device if the problem persists"  pops up. Restarting, counting to 10 etc does not enable pictures access.
Advice / help please is appreciated.

In Blackberry link, it shows the Pictures on your computer, If you click on the phone, does it show you the pictures on your z10? If you open up the photos app, does it see the pictures on the z10?

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    mrvonzuela wrote:
    Help Guys! please!
    Hi mrvonzuela,
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    Please thank those who help you by clicking the button.
    If your issue has been solved, please resolve it by marking "Accept as Solution"

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    1. If any post helps you please click the below the post(s) that helped you.
    2. Please resolve your thread by marking the post "Solution?" which solved it for you!
    3. Install free BlackBerry Protect today for backups of contacts and data.
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    BSCF General Channel
    PIN: C0001B7B4   Display/Scan Bar Code
    Knowledge Base Updates
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    Hi destinyburnz
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    mrvonzuela wrote:
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