Pictures not appearing in mail form

Dear Experts,
i have the following problem: i am not able to attach pictures to my mailform, either the result is only a red cross or i will get a time out. When i look further in detail, i see that in html-view no path is added, when i upload the picture from my desktop.
Additionally in SLG1 i get an error with a green icon(!): Problem class important "Error while determining properties for physical document () - -" Object Text SAP Knowledge Provider, Author scenario.
It seems that there is a problem with the content server. The picture does not get uploaded properly. Thats why the path is missing. I found similar threads, but there was no solution provided.
Please, do you have any hints on that? Is there a special service missing? I could not find any oss notes on that.
Thanks a ton for your help!!!
Best wishes
Hannes
Edited by: Hannes Wegehenkel on Nov 25, 2010 5:32 PM

Hi,
we had the same problem here.
We raised an OSS message for this.
The solution is related to the content server external alias:
Goto transaction : SICF
Hierarchy type: SERVICE
Press F8 and click on "External aliases" button and expand default_host
and create a new External aliases with "/sap/bc/contentserver" using
"default_host" and maintain a user and save its password.
Also set the Procedure as "Standard" or "Required with logon data".
Hope it helps.
Regards
dimian

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