Pictures printing within a Black Box from a CP1518ni

I have an HP CP1518ni Color LaserJet and while printing sell sheets that contain a lot of graphics, the product pictures are appearing within a Black Box (the normal format has the picture printing with a darkened area, but the problem is that product pictures are appearing within a second layer, black box.) On my computer screen, this black box is not there and when i print on my inkjet, the picture print correctly. i spoke with the creator of the sell sheets and it appears that it is a printer issue as opposed to an artwork issue.
I tried printing from a different computer and the problem still exists. I have also updated the drivers from the website and the issue still exists. This is not happening on just one sell sheet, it is appearing on every sell sheet that uses the same format.
Confused, frustrated and wasting expensive toner and paper...anyone have any suggestions?? Thanks!

i just bought the same printer.. and had same problem..
when you go to print... look left.. and see that you are printing "full page fax print"... it produces the black border..
choose full page photo print...right below that...
problem solved...
hope it helps..

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Thank you for your effort in explaining this in a more simple way hehe..
I have forwarded your suggestion to the users in question. I'm not sure, they will be able to test it today, since it's almost 2 PM here (and time for weekend). But as soon as I know whether or not it helped, I'll be sure to let you know.
Regards
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This article should cover the issue you are experiencing. Give the steps outlined a shot and let us know if it helps.
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You can say thanks by clicking the Kudos Star in my post. If my post resolves your problem, please mark it as Accepted Solution so others can benefit too.

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R a i n b o w 7000I work on behalf of HP
Click the “Kudos Thumbs Up" at the bottom of this post to say
“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

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Are you still needing help? I came across this post and wanted to make sure that everything is now working for you with your printer and ePrint.
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Pictures printing within a Black Box from a CP1518ni

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