Pictures taken on iPhone won't load on iMac

My parents and I both have an 4G iMac and iPhone 3Gs. Recently I had issues with pictures taken on my iPhone not loading into iPhoto, or the phone even being recognized as a camera. I verified this using image capture. After doing all kinds of things my phone will randomly be seen as a camera and I can load pictures. I showed an Apple Genius and he said that it was a software problem and needed to restore the phone and not recover from a back-up but just put my apps and such on that way. Being stubborn and thinking him wrong I have found ways to make my situation work for me. Well, this week my mom called asking why she couldn't load pictures. I messed with her phone and computer and it is doing the exact same thing as mine. She doesn't have any of the apps I do. This has to be an Apple thing. Anyone else have this issue or have any suggestions? Sorry for the long message, just wanted you to know, I am pretty good on a computer and can usually make things work but for some reason cant this time.

Are any of the pics in your camera roll pics that were saved from emails, mms or through Safari? If so, that's your problem. You can email them to yourself, if you want to save them, and then delete them from your camera roll or just delete them directly. If you have such pics & delete them from your camera roll, iphoto should see your phone fine now.

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Pictures taken on iPhone won't load on iMac

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