Pin Letter for BT sports to prove the account is m...

I am at a complete loss with proceedings at BT with my viewing of BT Sports. I registered over a month a ago with BT so that I would be ready to view BT Sports when available. I went for full calls and unlimited broadband so to negate any problems. Day of 1st Aug came but my login at BT said that my account was not broadband!!. After many phone calls my account login was changed by "remote" person at BT and I became a "broadband" account holder and this would mean I could watch BT sports...no the account now requires a pin that is to be sent through the post and could take upto 14 days to arrive to prove this is my acoount; where are they sending it from?. In between time various people at BT have had a go and two have said the it would work within 24 hours of their work on my account. Even one said they would e-mail the pin to me. Nerver arrived.Problem is you can never get back to the person you were first talking to.To no avail. Why should I have to wait a possible 14 days for a pin number due to a set-up error by a BT employee. Is there any action I can take to remedy the situation?. I have rung but each person tells me a different story.

I hope your problem is resolved soon. Mine got laughable; well not really, but you will see when I explain why I say laughable. After a few days I tried my "old" log in details, ones that BT said they had removed and found that I could watch BT sport through this route. When in on this log-in I had no account number and BT suggested that I put my account number against this log-in and you have guessed it......I would have to wait for a pin to watch BT Sport!!!!. I am watching it without it, I declined. Anyway today I have received a PIN for my "new" account. You could not make it up.!!! I expected that there could be problems; it is the way that BT have handled the numerous problems of existing and new customers that is o so poor, Could prove terminal for them if they do not get their act together soon. Good luck...I fear you may need it.

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Event ID:      12
Task Category: (65522)
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Computer:      SMAWAPCOMPUTER
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Thanks Lance

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