Pinterest still blocked, even after adding to custom URL exception

Question

Hi,
In WSA I have a custom URL list for exception which are allowed from Proxy.
I have added pinterest.com in the exceptions list. For some users website work perfectly fine via proxy, but the users which are using the global policy cannot open this website. In global policy that custom URL is allowed, even policy trace with that AD users shows that URL is allowed via custom URL list but user gets proxy error denied?
Is there something I am missing in configuration?
Regards,
Sakun Sharma

Answer 1

Hi Sakun,
the best way to troubleshoot this kind of issue is to grep/tail logs from WSA, policy trace is not always accurate. So :
- connect to your WSA via ssh and type the 'grep' command;
- at the following prompt select 'accesslogs'
- at the prompt Enter the regular expression to grep insert the ip address of a user that cannot display the website
- at the prompt Do you want this search to be case insensitive? [Y]> press enter
- at the prompt Do you want to search for non-matching lines? [N]> press enter
- at the prompt Do you want to tail the logs? [N]> type 'y' and press enter
- at the prompt Do you want to paginate the output? [N]> press enter
then from the client with ip address you inserted before try to connect to pinterest, on WSA you will see the logs, to stop log collection press CTRL+C . Post here the output of the logs.
Regards,