Pixels Sony Xperia Z2 tablet

I purchased my tablet in May this year. Dead pixels, looks like dust and can only be seen on a black screen, have appeared at the bottom of the screen and seem to be multiplying. Bearing in mind this cost nearly £400 is it not unreasonable to ask for a replacement. John Lewis have refused! Any ideas or any others experienced the same problem? I'm new here. 

Hi Oxo77,
Welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines.
With the information supplied, I can advise that you would be best to contact Sony Mobile directly. Please see the link below to contact them.
http://support.sonymobile.com/global-en/contactUs/
I apologize for the inconvenience this may cause.
 - Official Sony Xperia Support Staff
If you're new to our forums make sure that you have read our Discussion guidelines.
If you want to get in touch with the local support team for your country please visit our contact page.

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    ---------- Forwarded message ----------
    From: "thesatti" <>
    Date: 23 Oct 2014 18:54
    Subject: Re: Sony Xperia Contact Center, Service Request: 1-2156320939
    To: <[email protected]>
    Cc:
    Hi Faizal Mohd,
    I disagree with the solution you are now providing to me.
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    "As spoken, please provide a copy of your NRIC for the cheque. Please take note that we will get back to you on the approval of the refund."
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    M: 
    Information is not knowledge.(Albert Einstein)
    On Thu, Oct 23, 2014 at 5:47 PM, <[email protected]> wrote:
    Sony Mobile
    Support Sign up Software Update
    Dear Mr Naveed,
    Thank you for contacting the Sony Xperia support centre.
    Thank you for your patient on this case. We regret to inform you that the management have disapproved your request for refund. Please consider these alternative offer, a replacement of Xperia Z1 or you wish to do a top up to Xperia Z2. Please reply us on this.
    For the latest news, information and product support please visit www.sonymobile.com.
    To learn more on how we can support you, please visit our XperiaTM Care at www.sonymobile.com/support. For further assistance you may also contact us at 1-800-88-7666.
    Please be aware that should you not respond within 5 days of this email your query will be automatically closed. Any further communications will not reach our support and a new query will need to be raised.
    Kind Regards,
    Faizal Mohd
    Sony Xperia MY Customer Services
    Contact Us | Legal
    Copyright © 2012 Sony Mobile Communications AB. All rights reserved
    Sony Mobile - Make Believe
    [THREAD ID:1-ZOIPFI]
    -----Original Message-----
    From: 
    Sent: 20/10/2014 23:05:10
    To: [email protected]
    Subject: Sony Xperia Contact Center, Service Request: 1-2156320939
    Hello Faizal,
    As discussed today regarding to my Sony Xperia Z1 issues(mishandling and 2 times faulty device),kindly proceed for money refund as URGENT.
    For processing this request,please find my attached passport copy.
    Name : Naveed Shahzad
    passport number : #######
    Inline image 1
    P.S : Kindly reply with turn around time for this process.
    cordially
    Naveed Shahzad
    M: 
    Information is not knowledge.(Albert Einstein)
    On Mon, Oct 20, 2014 at 6:56 PM, <[email protected]> wrote:
    Sony Mobile
    Support Sign up Software Update
    Dear Mr Naveed,
    Thank you for contacting the Sony Xperia support centre.
    Thank you for your time over the phone. As spoken, please provide a copy of your NRIC for the cheque. Please take note that we will get back to you on the approval of the refund.
    For the latest news, information and product support please visit www.sonymobile.com.
    To learn more on how we can support you, please visit our XperiaTM Care at www.sonymobile.com/support. For further assistance you may also contact us at 1-800-88-7666.
    Please be aware that should you not respond within 5 days of this email your query will be automatically closed. Any further communications will not reach our support and a new query will need to be raised.
    Kind Regards,
    Faizal Mohd
    Sony Xperia MY Customer Services
    Contact Us | Legal
    Copyright © 2012 Sony Mobile Communications AB. All rights reserved
    Sony Mobile - Make Believe

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