PIXMA MG5420: scanner doesn't work, get error message that driver will be closed 3 202 19

Question

For some reason, the scanner will not work.   Initially when I click on Autoscan on the PC menu  the message reads that the scanner is warming up.  Then I get an Error Message:  Internal Error Occurred Scanner Driver Will be Closed.  I don' t know what I'm doing wrong all of  a sudden.  There is only one computer in the network, mine, and I'm trying to scan from the 5420 via a USB cable into my HP laptop (Windows 8.1 64 bit).
Copying and printing work fine.  Where do I even start?

Answer 1

Hi ellenrozsa,
The IJ Network Scanner Selector EX application will need to be running in order for you to scan wirelessly.  If the IJ Network Scanner Selector EX is running, its icon appears in the notification area of the taskbar as shown below:
If the icon is not displayed in the notification area of the taskbar, please click IJ Network Scanner Selector EX on the Start screen.  If IJ Network Scanner Selector EX is not displayed on the Start screen, select the Search charm, then search for "IJ Network Scanner Selector EX".
In the notification area of the taskbar, right-click the IJ Network Scanner Selector EX icon and select Settings....
Select your scanner or printer from Scanners, then click the OK button.
Hope this helps!
This didn't answer your question or issue? Find more help at Contact Us.
Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.