Pixma MP500 no longer prints duplex

My venerable Canon Pixma 500 has stopped printing duplex since Snow Leopard, the print driver tells me it is 10.30.3.0 which way more advanced than the drivers on the Canon site which were posted in 2009, and I cannot figure out how to tell either what the latest drivers are or where to get them. There are some sites that want to scan my machine and tell me what drivers I have - which is not going to happen as I can easily tell what they are, but other than these questionable offers, I cannot figure out how to tell if it is a printer problem, a driver problem, a Snow Leopard problem or what! The thing works fine other than this and the scanner works without problems as well. I need to have the duplex feature working so perhaps it is new printer time.
Any ideas?
Thanks - Lawrence

The Canon v10.30.3.0 driver suite provided by Canon to Apple and which is the default version for the [Canon Driver Update v2.3|http://support.apple.com/downloads/CanonPrinter_Drivers_for_Mac_OS_X_v106] provided via Apple's Software Update, has a menu called Duplex Printing & Margin for performing two-sided printing. If you select to print with the print dialog expanded (you may have to click the triangle next to the printer name to see the expanded dialog) you should have several menus provided by this v10.30 driver, such as Quality & Media, Color Options, Borderless Printing and Duplex Printing & Margin. Within the Duplex Printing & Margin menu you have the setting 'Automatic Duplex Printing'. Enable this and you should now be able to print two sided.

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Hello. If this issue persists after cleanings or deep cleanings have been done with the printer maintenance menu, the unit may require service. Please contact our support group using the "Contact Us" link below for additional assistance with this matter.
This didn't answer your question or issue? Find more help at Contact Us.

Trouble installing canon pixma mp500--please help!

I have OS X 10.4.11 (that's tiger, I think), and I cannot figure out how to connect my Canon Pixma MP500. This printer model is not one the computer automatically knows how to connect to, so I installed the printer driver. I first installed it through the CD ROM that came with the printer, then when I had no luck with that I went to the Canon website and downloaded the most recent driver file for the printer. Both times, it seemed as though it would work, because: the files loaded onto the computer without problem; the printer browser window lists the MP500 as a possible printer to add; in the "print using" box, it lists "Canon IJ Printer" as an option (which it did not give as an option prior to downloading the printer driver). Yet, when I click "Add," it thinks for a few minutes then gives me an error message saying there was a problem trying to add the printer (error code -9672). I have not been able to find anything helpful from the Canon support website.
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You can delete those three .pkg files from the Receipts folder. The following instructions are for removing an HP driver, but the steps can apply to the Canon driver as well. I've substituted Canon for the older HP references that originally appeared. I did not create these instructions. They were posted some time ago by another user in a different forum. (In a galaxy far, far away.)
These steps will delete the necessary files to be able to install the software package to your operating system.
Resolution:
Deleting the Current driver (drivers) and preferences:
1. Save all work and close all applications.
• Open the Macintosh Hard Drive.
• Open the Library folder on the Macintosh Hard Drive
• Open the Printers folder in the Library folder
• Open the Canon folder in the Library folder.
• In the Canon folder there should be a Pixma or MP500 folder. Drag this folder to the trashcan.
Note: There is no need to empty the trash after this step.
2. Close all windows that are open at this time and reopen the Macintosh Hard Drive.
• Open the Users folder on the Macintosh Hard Drive.
• Open your user file in the Users folder. The one with the little house beside it.
• In the Little House there should be another Library folder. Open this folder.
• Open the Preferences folder that is located in this Library folder.
• In the Preferences folder locate all the files that start with com.apple.print. and drag them into the trash.
WARNING: This will delete all your printing preferences for all printers.
3. Close down all the windows that you have open.
Install the downloaded Driver.
4. Once the driver is completely downloaded to your computer, double click on the file.
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• Enter an Administrator name and password for the installer and click continue.
• Click continue on the opening page for the HP Inkjet Installer
• Read the license agreement and click Accept to continue.
• Click Continue to the Read Me file.
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• Add the printer to the Printer Setup Utility by clicking the Add button at the top of the current window.
• Select USB from the drop down box at the top of window. NOTE: For the 5850 you will want to select rendezvous or hp IP printing if it is connected through one of it's network connections.
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[SOLVED] CUPS does not list Canon PIXMA MP500 printer in Add Printer

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Last edited by polyphanes (2011-12-06 01:50:22)

Success! I got CUPS to recognize my printer by using cups-usblp and removing usblp from the blacklist. The printer now shows in the add printer dialog on the web interface. I originally had an error "Add Printer Canon_MP500 Error (Unable to get list of printer drivers: Unknown)" when adding the printer; however, after installing the most recent cnijfilter-common from the AUR and a good reboot, I was able to add the printer and select a driver "Canon PIXMA MP500 - CUPS+Gutenprint v5.2.7", and it works!
Marking this thread as solved.

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I want to create a doc using Adobe and be able to set it to print duplex by other users without the user needed to go into printer settings.
All the user has to do is click print on there computer and the doc. will print duplex. The users have Adobe Reader installed.

It is possible to set a default value for the Adobe Reader or Acrobat print dialog on a document basis. After the document is created, go to Document Properties (Ctrl-D), and select the Advanced tab. Go to the DuplexMode setting. Normally, this is set to Simplex, i.e. single sided printing. You can also set it to either Duplex Flip Long Edge or Duplex Flip Short Edge depending upon your needs. Duplex Flip Long Edge is normally used for printing of “portrait” orientation content with Duplex Flip Short Edge typically used for printing of “landscape” orientation content. Then save the PDF file (typically, “save as” should be used).
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If I attempt to CANCEL the print job in the Print Queue, it simply changes to "deleting -
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I cannot cancel the print job that shows NOT RESPONDING via Task Manager, either.
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However, I have since realized that I also cannot print USPS Signature Proof of Delivery
PDFs that I received from USPS via e-mail.
So why can I print *some* PDF files, but not *all* PDF files, like I previously could do?
THESE SCANS ARE OF LEGAL DOCUMENTS, SO I WILL LIKELY HAVE TO E-MAIL
THE REQUISITE, PREVIOUSLY SCANNED PDFS TO FEDEX TO PAY FOR *THEM*
TO PRINT THEM.
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the PIXM in and restarting the PIXMA - still no ability to print PIXMA-scanned PDFs.
And, I find it very strange that e-mails, Word documents, and some other PDFs print with
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I have owned Canon printers for years, including the MX420, and the MX340.

There may be some security issues related to the USPS PDFs.
http://www.certified-mail-envelopes.com/signatures-usps-certified-mail-return-receipt-requested
I can't help with the scan/print problem. You seem to have done everything I would try.
I don't know if maybe using a registry cleaner would help.
John Hoffman
Conway, NH
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I can no longer print to the 3 Canon printers on my local area network. The print dialog box states that the print file is accepted and the job is printing, but the files never print. Everything worked when the computer and printers were initially set up.

There may be some security issues related to the USPS PDFs.
http://www.certified-mail-envelopes.com/signatures-usps-certified-mail-return-receipt-requested
I can't help with the scan/print problem. You seem to have done everything I would try.
I don't know if maybe using a registry cleaner would help.
John Hoffman
Conway, NH
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Printer will no longer print PDF document--"no pages selected" although specific pages were selected?

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There may be some security issues related to the USPS PDFs.
http://www.certified-mail-envelopes.com/signatures-usps-certified-mail-return-receipt-requested
I can't help with the scan/print problem. You seem to have done everything I would try.
I don't know if maybe using a registry cleaner would help.
John Hoffman
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Cannot print duplex from Preview

When I use my Epson Stylus Photo RX680 to print a document in Pages, I can use the duplex setting to print on both sides of the paper; when I print a document from Preview, the duplex setting is unavailable—grayed out. I've tried opening a PDF in Acrobat Reader, but that has almost no flexibility in print settings, thus no duplex setting.
How can I print a PDF on both sides?

I don't have an Epson RX680 and regrettably am not familiar with that printer, but let me ask you a couple of clarifying questions that, if it doesn't solve your issue outright, will hopefully provide some additional info for other pro bono helpers here to guide their troubleshooting suggestions.
1. In the print dialog box that presents the printer pulldown menu and presets pulldown menu, there is a button to the right of the printer pull-down with either a ▲ or a ▼ symbol. If it is ▼, click on that button to expand the print dialog box to reveal additional print dialog box configuration options.
2. Underneath the newly revealed "Orientation" buttons, there is another pulldown menu that, at least on mine right now, has "Preview" selected. When you activate that pulldown menu, do you have a "Layout" choice? Can you select it or is it grayed out?
3. If you can select that, some additional pull-down menus will be revealed, one of which is "Two-Sided." Choices within there, at least for me, are off, long-edge binding, and short-edge binding. Do you have those options and can you select any of them other than "off" or are those options grayed out?
4. If you can get that far, then you should be able to click on the print button, in order to print duplex from your duplex-capable printer.

Printing Duplex

I'm using Vista SP1 and Adobe Reader 8.1.2. When I open a PDF (or an email) to print I click on 'Properties' in order to print duplex. Unfortunately Adobe just closes without printing. Has anyone experienced this? Any ideas on how to resolve?

Even though your printer may have set Duplex printing Your PDF may still not print two-sided.
Go to File menu > Properties and this Menu will appear: http://www.screencast.com/t/XUgbZiXX
Click on advanced tab. click on the Simplex Button and choose Duplex Long side or Duplex short side.
Why the heck adobe took it upon themselves to do such a dumb thing is unfathomable. What this does is override the printer driver's set up. You can set everything up in Printer menu until the cows come home and the earth finish its trek around Pluto, if this setting is not set it will not work. Adobe is the only and I mean only software company to take it upon itself to interefere with the print driver which supposed to a system level function.
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How do I print duplex via AppleScript?

Hello - I am new to applescript and having a bit of difficulty trying to get started. My initial goal is fairly straightforward: each day (via an iCal action) download a specific URL and print it. Specifically, it's my daily newspaper and I'd like it waiting on the printer in the morning.
Most things worked very well via Automator, but I can't specify print options going that route (at least as far as I know). So, it my first good reason to learn AppleScript. However, I've perused quite a few sites and searched this forum, but can't figure out how to specify printer options like two sided printing.
Can anyone please point me in the right direction.
Not sure if you need this, but the printer type is a canon ip4300

When you say "Adobe", do you mean Acrobat or Reader (for PDFs), or one of Adobe's many other programs?
Usually, the option to print duplex is part of the print driver, and should appear in the print dialog regardless of the application.
Some apps have their own front to the print dialog, but you should still be able to get the rest of it.
The orientation is usually controlled by specifying Long Edge or Short Edge.

Cannot print duplex w/ tiger

I have a new G5 running OSX V10.4.6. My printer is an HP laserjet 5500dtn with duplex capability, which no longer works with my new machine. Duplex option does not appear in print window. Have done printer setup multiple times using both manual and automatic option selection. In all cases, "duplex" is checked in printer setup window, but does not appear as an option when printing in the "copies &pages" pop-up. Have now also installed most recent HP drivers (only a few months old), but still no luck. Also, "rosetta" option (another recommended fix) does not seem to be available in "get info" windows. Please help.
Thanks,
Stewart

I looked at the PPD for the LJ 1320 and did find this section:
*%=================================================
*% Duplex
*%=================================================
*OpenUI *Duplex/Duplex: PickOne
*OrderDependency: 50 AnySetup *Duplex
*DefaultDuplex: None
*Duplex None/Off (1-Sided): "
<</Duplex false>> setpagedevice"
*End
*Duplex DuplexNoTumble/Flip on Long Edge (Standard): "
<</Duplex true /Tumble false>> setpagedevice"
*End
*Duplex DuplexTumble/Flip on Short Edge: "
<</Duplex true /Tumble true>> setpagedevice"
*End
*?Duplex: "
save
currentpagedevice /Duplex known
false ne
{ currentpagedevice /Duplex get
{ currentpagedevice /Tumble get
{(DuplexTumble)}{(DuplexNoTumble)}ifelse
} { (None)} ifelse
}{(None)} ifelse = flush
restore
*End
*CloseUI: *Duplex
which indicates that there is something there for duplex printing. This seems to be the corresponding section for my printer, where duplexing works just fine:
*OpenUI *Duplex/Duplex: PickOne
*OrderDependency: 50 AnySetup *Duplex
*DefaultDuplex: None
*Duplex None/Off: "<</Duplex false>>setpagedevice"
*Duplex DuplexNoTumble/Long Edge: "<</Duplex true /Tumble false>>setpagedevice"
*Duplex DuplexTumble/Short Edge: "<</Duplex true /Tumble true>>setpagedevice"
*?Duplex: "
save
currentpagedevice /Duplex get
{currentpagedevice /Tumble get
{(DuplexTumble)}{(DuplexNoTumble)}ifelse
}{(None)}ifelse = flush
restore
*End
*CloseUI: *Duplex
It seems to be pretty similar. Now with my printer, the setup utility can detect that the duplex device is present, but that may not be the case for yours, in which case you need to set it as an installable option, either through the Printer Setup Utility, or through the CUPS system, http://127.0.0.1:631/printers where you click on Configure Printer, type in a short administrator name (an oxymoron in my case!) and password, and then you will be able to tell the system that duplex is installed.
Of course, that still would not mean that HP has not gotten the PPD wrong, which has happened in the past. I remember I had a problem with my 6MP, which I reported and actually got a call back from someone who had one on his desk and could repeat the problem.

Canon MP500 no longer scanning

Canon MP500 no longer scanning on OS X 10.10.2, don't find working driver for the scanner......
Canon stop upgrade ???

Hello MG1400,
After reviewing your post, it sounds like you need to get a driver for the scanner. I would recommend that you read this article, it may be able to help the issue.
Mac Basics: Using a scanner - Apple Support
Check the list of supported scanners for the model of scanner you are about to connect to your Mac.
Use Software Update to automatically install third-party scanner / printer software updates.
Thanks for using Apple Support Communities.
Have a nice day,
Mario

Pixma MP500 no longer prints duplex

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