PIXMA MP800 scanner driver error

Hi
My Canon PIXMA MP800 was working perfectly until today, when I tried to use the scanner software MP Navigator. Instead of starting up the program, I got this dialog: "The scanner driver supported by this software is not installed. Install it and then retry."
I downloaded all relevant drivers & software from the Canon website, deleted all the old software, restarted and reinstalled, but still I get the same message. The printer works fine, it's only the scanner software that won't start up.
These are the current drivers & software:
ScanGear MP800 12.23.0
MP Navigator 2.1.2
Canon MP800 4.8.3
I wonder if it is the 10.5.7 update that has glitched things, because I haven't scanned since that update. Nor have I installed any other scanner or printer software.
Any ideas?

One thing I noticed after running the 10.5.7 update was that all my USB connected printers were no longer listed in my Printers list. Only the network printers and the Adobe PDF writer were still present. Maybe this has also reset the scanner setup.
I check that the MP800 data source file is still present on your Mac. This will be located in Mac HD > Library > Image Capture > TWAIN Data Sources and will probably be displayed as Canon MP800 Series.ds.
If the file is present then I would check that you can scan via the Image Capture application, located in Applications. This will indicate if the the Mac can still see recognise the MP800 via some other software compared to Navigator. With Image Capture running, you should be able to select Devices and then Browse Devices. The MP800 should appear in the list and when you select it you should be able to scan.
If the above works then you have narrowed down the symptom to it being related to Navigator, although I'm not sure why the update would have stopped it from working. You could try running a repair disk permissions via Disk Utility. This is always a good thing to do after any software install or update.
PaHu

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I have tried all the drivers. All I get is a window stating Cannot start MP Navigator EX. Everything works except the scanner. It just disappeared. Are there any compatible drivers that actually work for my Windows 8 64bit?

Hi rlhag,
This means that the scanner driver was not installed correctly. What we should do is try to reinstall the drivers while in Selective Startup to see if this helps. What this will do is disable all background programs and should allow the scanner to install correctly. Please perform the following:
1. Press the ‘Windows + R’ key on the keyboard. In the Run Windows’s ‘Open box:' type ’msconfig’ (Without the quotation marks) and click ‘OK’.
2. Click on Selective Startup, then uncheck the two boxes.
3. Click Apply, then OK.
4. Confirm the reboot.
We can then perform the reinstall. To do this, please follow these steps:
1. Put the PIXMA MX420's CDROM in the CDROM drive. If the welcome screen appears, exit it.
2. Click on Start and then Run. If Run is not in your Start menu, please follow these steps to add it:
     2-1. Click Start.
       2-2. Right click the Start menu and left click on Properties.
      2-3. Click on the Customize button next to 'Start Menu'.
       2-4. In the Customize Start Menu window, place a checkmark next to 'Run Command'.
       2-5. Click OK in the Customize Start Menu window.
       2-6. Click OK in the Properties window.
3. Click Browse. In the browse window, on the left hand side in the row of big icons, click on My Computer.
4. In the window to the right, double click the CANON_IJ CDROM.
5. Double click the folder named WIN.
6. Double click the folder named Driver.
7. Double click the folder named DrvSetup.
8. Double click the file named DELDRV64. In the Run box click ok. Follow the on-screen prompts to remove the driver.
Once complete, please follow these steps:
1. Click on Start and then Run.
2. In the window to the right, double click the CANON_IJ CDROM.
3. Double click the folder named WIN.
4. Double click the folder named Driver.
5. Double click the folder named LAN.
6. Double click the file named CNMNPU.exe.
7. In the Run box click ok.
8. Follow the prompts to uninstall.
9. Once complete, restart the computer.
To install the unit for use over your network wirelessly, please follow these steps when the computer restarts:
1. Press the <Setup> button.
2. Use the up or down button to select Yes for Wireless LAN activate and press <OK>. Once enabled, the Wi-Fi lamp lights blue.
3. Select Easy setup and press <OK>.
4. Select your access point name and press <OK>.
5. Enter your WEP key and press <OK>. Please verify the WEP, as it is case sensitive and if entered incorrectly, will cause the printer and router to not communicate. To switch between letters and numbers, press the * key.
6. Press <OK> on the confirmation screen. The PIXMA MX420 will search for the access point.
7. When found, press <OK> on the Connected to the access point screen.
8. Take out and then reinsert the CDROM that came with the PIXMA MX420. The setup program will start automatically.
9. If the Autoplay screen appears, click Run and then Continue.
10. Click on Easy Install.
11. When the Easy Install screen appears, click Install and then "Use the printer with wireless LAN connection" and follow the prompts to complete the installation.
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For some reason, the scanner will not work. Initially when I click on Autoscan on the PC menu the message reads that the scanner is warming up. Then I get an Error Message: Internal Error Occurred Scanner Driver Will be Closed. I don' t know what I'm doing wrong all of a sudden. There is only one computer in the network, mine, and I'm trying to scan from the 5420 via a USB cable into my HP laptop (Windows 8.1 64 bit).
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Hi ellenrozsa,
The IJ Network Scanner Selector EX application will need to be running in order for you to scan wirelessly. If the IJ Network Scanner Selector EX is running, its icon appears in the notification area of the taskbar as shown below:
If the icon is not displayed in the notification area of the taskbar, please click IJ Network Scanner Selector EX on the Start screen. If IJ Network Scanner Selector EX is not displayed on the Start screen, select the Search charm, then search for "IJ Network Scanner Selector EX".
In the notification area of the taskbar, right-click the IJ Network Scanner Selector EX icon and select Settings....
Select your scanner or printer from Scanners, then click the OK button.
Hope this helps!
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Canon Pixma MP800 driver posted -- a question

Yesterday I saw that Canon has posted the updated drivers for my Pixma MP800 all-in-one. It is a CUPS driver, version 10.26.0.0. The scanner driver is version 12.13.1.
Has anyone successfully used these drivers at this point? I'm waiting to upgrade to SL until I'm sure I won't be out of luck. <G>
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Regarding the scanning via Airport, this will not function due to driver constraints. The Canon scanning software only supports direct USB connections.
As for the printer, the following details the procedure for repairing faulty installations of the Canon PIXMA drivers.
1. Open Printer Setup Utility, click on Printer Setup Utility and select Reset Printing System.
2. Close the Printer Setup Utility.
3. Go to Library > Printers > Canon and delete the contents of the BJPrinters folder.
4. Go to Library > Receipts and delete the file/s Canon MP800 xxx.pkg
5. Empty the Trash
6. Restart the Mac
7. Install the latest version of the Canon driver. Check the Canon web site to ensure you have the latest version.
8. Once the driver installation is complete, go to Applications > Utilities and open Disk Utility. Run the Repair Disk Permissions option.
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I have a Canon Pixma MP500 scanner printer, is there a driver that can be loaded that is compatible with OSX v10.9.4?

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Thanks, PAHU, for providing the Australian site for the Canon driver. I have an MP500 and it still seemed to print fine after I downloaded Yosemite. However, as others have reported, the MP Navigator no longer performed normally in scanning. The "Save As" keys didn't align and therefore didn't work but one could still scan using an alternative method ("Scan with scanner driver" button).
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LiDE 200 "scanner driver is not installed" error

I am struggling on a MacBook Pro to restore functionality of a Canon LiDE 200 scanner after it mysteriously began returning the error message:
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The error first appeared under 10.5.8. Troubleshooting that I've attempted:
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Downloading Apple's Canon printer drivers version 2.3
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Hello Doug,
I also have a LiDE200 and based on your recent findings I have been checking my user Library for files relating to the scanner, however there does not appear to be anything.
Under the root Library there is the Image Capture folder and inside is the Devices folder which has the Canon IJScanner plugin. This is the ICA plugin which is used by Image Capture and Preview. Also inside the Image Capture folder is the TWAIN Data Sources folder, which houses the LiDE200.ds file that is used by TWAIN applications, such as MP Navigator.
These are the two scanner driver resources and with their location they are available to all users. So with only the admin user account having the error there must be something within the admin library but I haven't been able to find what that could be.
Have you ever had a different model of Canon scanner or even another brand of scanner previously? I know that with a previous Canon scanner that used the CanoScan application, there was a plugin for responding to the buttons being pressed on the scanner. If this application and associated files have been brought across to the new install with you user library, then this may be causing the conflict.
I'll keep poking around today and reply with more if I find anything.
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MF Toolbox errors when trying to display scanner driver

I have an ImageCLASS MF4890dw connected via wifi to a Windows 8.1 desktop. I have installed the drivers and the MF Toolbox from the support site. The printer function works fine. And I seem to be able to scan a document by selecting PDF in the Toolbox and then pushing the green Start button.
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Canon Pixma MP800 suddenly invisible to my OS 10.6.4 mac

I am a (usually) technically proficient longtime mac user, and I have spent 4 hours trying everything to solve this but can't.
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The Canon PIXMA MP800 is hooked up via a USB cable directly to iMac.
Recently I tried to scan and couldnt - tried to print aqnd couldnt. Got errors that talked about being offline. So I deleted the printers, but when I tried to re-add the printer - there were no printers to add on the list.
According to http://support.apple.com/kb/HT3669?viewlocale=en_US, the driver for this printer doesn't support scanning.
I have tried reinatalling everything I can, incuding the canon printer drivers file on the apple website. I have done the "hold control while assing printer" thing to reset things. no help.
Use Software Update to download the latest drivers to get printing working again.
One thing in my attempts that I found odd...throughout this process, I have found my Library/Printers/ folder completely empty. Is that right? Or is my new mac set somehow that I just cant see the files that are there?
Which Library/Printers/ folder is empty? The one in your home directory? Or the one on your hard drive? The one on your hard drive should have the installed drivers, but the one in your home directory will be empty until you launch the proxy for the added printer.
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The driver may be listed here:
Printer and Scanner software available for download:
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Mountain Lion Image Capture won't recognize my Canon MP800 Scanner

My MP800 is able to print from my new iMac but it is not even recognized for scanning. Is this something that will be corrected soon? It's a bummer to have this perfectly good all-in-one printer/scanner from Canon and now it won't scan. Anyone have any suggestions? I already downloaded all the Canon drivers that are available for Mountain Lion. Still nothing.
I also tried using Preview ... same story.
Another writer had this concern with his Canon MP600.

Assuming you downloaded and installed these from the Canon website:
http://www.usa.canon.com/cusa/support/consumer/printers_multifunction/pixma_mp_s eries/pixma_mp990?selectedName=DriversAndSoftware#
Drivers
Sort byMost Recent Post Date
Most Popular Downloads
Most Relevant Downloads
Largest File Size
A > Z by File Description
Z > A by File Description
File Description
Date
Size
MP990 series CUPS Printer Driver Ver. 10.67.1.0...
08/03/12
11.89 MB
MP990 series Scanner Driver Ver. 15.5.1b (OS X ...
08/03/12
13.90 MB
ICA Driver Ver. 1.11.0n (OS X 10.6/10.7/10.8)
07/11/12
7.14 MB
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Your Model apparently needs to use Apple's "Print & Scan" which is found in Applications>System Preferences>"Print & Scan". There you will follow the following instructions from the HP Support site to Scan, for instance:
Place the item that you want to scan on the scanner glass, or load it into the automatic document feeder (ADF) if your printer has one.
Click the Apple menu (# ), and then click System Preferences .
Click Print & Scan (# ).
Click your printer in the left pane.
Click Scan , and then click Open Scanner .
Click Show Details . The details of the scan display, including options to change scan settings.Figure 4: Example of the Show Details scanning screen#
Change any scan settings as necessary, and then click Scan .NOTE: Make sure to select either the Flatbed mode or the Document Feedermode, depending on your printer and how you plan to scan.
Hope this helps

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Pixma MP800

I recently bought a new desktop PC with Windows 8.1 (64bit) OS installed. I thought it would be easy to set up my faithful Pixma MP800 - but NO! It seems that Canon doesn't like my printer anymore and refuses to provide a suitable driver to make it work. I do not want to throw this (pretty expensive when I bought it) printer away as it has great features like CD printing, photo negative & slide scanning. Not to mention that I bought 3 complete sets of Canon replacement ink tanks relatively recently. Can anyone help me get my printer working again?

Thank you all for your useful contributions!
For any other poor soul out there who has an PIXMA MP800, the solution is to download the MP800 MP Driver Ver 1.11 and the MP Navigator Ver 2.02 for Windows 7 and run them on Windows 8.1 in compatibility mode. You get the files from here http://www.usa.canon.com/cusa/support/consumer/printers_multifunction/pixma_mp_series/pixma_mp800#Dr...
I just wonder why Canon customer support couldn't have told me this instead of saying that the PIXMA MP800 is no longer supported and suggesting I use the loyalty program to get a discount on a new printer!

PIXMA MP800 scanner driver error

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