? Pl anti vsoftware. What should I do?

? Plug ins are always blocked. Adobe flash player says that my system does not include the latest security updates and has been blocked. A note says that my anti virus software must allow me to install all software. The network firewall settings limit incoming connections to specific services and applications. How do I unblock plug ins?

http://support.apple.com/kb/HT5271
http://forums.adobe.com/thread/1267823
http://forums.adobe.com/community/flashplayer

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Is it true that 6.0 does not support Avast! anti-virus? What should I do?

I've been using Firefox for years. I downloaded 6.0 and I was advised that Avast! anti-virus is not available as an add-on, so I have no protection using Firefox. what should I do? I uninstalled the program for now, until I find out that it's safe for me to use.
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Delete the backup in Mac iTunes:
iTunes > Preferences > Devices > select your backup and tap Delete Backup... button.
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When I try to open a website, a dialog bok opens heading "Opening Serch". I t asks 'What should Firefox do with this file?' instead of opening that web page.

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Clear the cache and the cookies from sites that cause problems.
"Clear the Cache":
*Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"
"Remove Cookies" from sites causing problems:
*Tools > Options > Privacy > Cookies: "Show Cookies"
Which security software (firewall, anti-virus) do you have?
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PLEASE READ EVERYTHING. My macbook pro is with virus. What should I do?

     Hello Guys! Thanks for reading this. First, I ask apologize for any mistakes (I'm not a native speaker neither I live in a country that English is the official language).
     I've used an anti-virus called "virus barrier express" for some time (it never detected any malware) and it doesn't detect any today. I've experienced some problems (such as speed reduction, but i found it normal). My macbook pro is from late 2012 and here the specifications: Processor 2,5 GHz Intel Core i5 Memory 4 GB 1600 MHz DDR3. I have 432,6 GB free memory of 499,25 GB. I still use Mountain Lion. I was pretty sure it had a malware then I installed the Comodo Anti-virus. I was that sure because of three things:
      1- In several unrelated sites some words appeared green and when I passed the cursor over them (most of the time unintentionally) it opened sort of a box or little window. It appeared and "X" at the "right down"(think about the the screen of the mac, it would be near the trash) corner of the box then I clicked in it and the box closed. (these is similar to the "hot words" on windows).
     2- When I load a youtube video (not sure if it has begun yesterday or the day before yesterday) the description, the commentaries and the suggestions (suggested videos) keep going down (I know this sound very weird, but I'll try to explain it: I need to scroll down the page to read the description and every 1-3 seconds I need to scroll down again because the description is a little "downer". This happens "in blocs" (it doesn't scroll down continuously as i do when scroll down, it go "jumping spaces"). P.S.: the video and the search bar don't move). I'm not sure I explained right, any doubts ask me.
     3- Several times when surfing the web new windows (tabs) open with non-related things as "how to work from home and win R$16.000 (this was an aleatory number, and R$ is the real/reais = Brazil coin) and "Gold scheme: how to win the lottery" (this was translated from Portuguese).
     4- The most urgent problem (only appeared after installation of Comodo Anti-virus) My macbook pro is constantly stopping. Example: if I try to open the Library folder (after I explain why I was trying to open it) it stop and I need to force the computer to shut down by pressing the power button and holding it. I can't think in ant other examples right now but since yesterday I have need to force the computer to shut down sometimes. This continue even if quit/exit Comodo anti-virus.
     Continuing the history… I ordered the Comodo to scan my computer and it has found 2 malware at a Library folder and 1 malware at System folder, I've tried to put them in quarantine, but the computer stopped (I don't know if it is the right term: the colored disk appeared and the computer didn't accept any command) and the malware is still there (I tried to put them in quarantine but the computer stopped again). The danger of the threat is low accordingly to Comodo Anti-virus.
     What should I do? If I remember something more I'll add it later.

First, remove Comodo. You don't need it, and it sounds like it is causing a problem.
The other symptoms sound like you have adware installed. Comodo might have detected some components of that adware, or it might not have, but whatever the case, you should NEVER allow any anti-virus software to quarantine or delete files from your computer. See: How to remove infected files.
Regarding the adware, see my Adware Removal Guide.
(Fair disclosure: The Safe Mac is my site, and contains a Donate button, so I may receive compensation for providing links to The Safe Mac. Donations are not required.)

Firefox 4 installed on Acer netbook is running (50% cpu) but displays nothing; what should I do?

Previous version had taken over by an advertising invasion. We have improved anti virus, etc and decided to install upgraded Firefox.
Firefox 4 install worked as usual. Clicking the desktop icon produced no result. Geekish husband recruited and he
* showed firefox process running and stopped it.
* removed personal firefox details.
* uninstalled all firefox parts
* reinstalled firefox
* obtained same result
Question, what should we do next.
Acer netbook running Windows XP Home

I understand .. .. I know i am ending the process .. I have the symantec corporate edition for my anti virus .. and i have detected some of them with it .. but i believe I am going to have to run the scan in safe mode .. I could not follow your path outlined to the executable file .. I went into my C actually on mine its h windows folder and could not find it .. .. to be cont..

After upgrading to OX mountain lion my apps store doesn't open. App Store cannot verify a secure connection with the App Store. My internet connection is ok but i don't why this happening. What should i do?

After upgrading to OX mountain lion my apps store doesn't open. App Store cannot verify a secure connection with the App Store. My internet connection is ok but i don't why this happening. What should i do?

Hi Tahan007,
Check these threads out:
Cannot connect to the App Store since upgrading to Mountain Lion.
Cannot connect to App Store since 10.8.1
why is my app store sign in saying connection failed?
Also if you're running any anti-virus SW, you might try temporarily disabling it

My mac book pro is running really slow what should I do?

My mac book pro is running really slow what should I do?

Things You Can Do To Resolve Slow Downs
If your computer seems to be running slower here are some things you can do:
Start with visits to:     OS X Maintenance - MacAttorney;
                                  The X Lab: The X-FAQs;
                                  The Safe Mac » Mac Performance Guide;
                                  The Safe Mac » The myth of the dirty Mac;
                                  Mac maintenance Quick Assist.
Boot into Safe Mode then repair your hard drive and permissions:
Repair the Hard Drive and Permissions Pre-Lion
Boot from your OS X Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Utilities menu. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the installer.
Repair the Hard Drive - Lion/Mountain Lion/Mavericks
Boot to the Recovery HD:
Restart the computer and after the chime press and hold down the COMMAND and R keys until the Utilites Menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD disk icon and click on the arrow button below.
When the recovery menu appears select Disk Utility. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported, then click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the main menu. Select Restart from the Apple menu.
Restart your computer normally and see if this has helped any. Next do some maintenance:
For situations Disk Utility cannot handle the best third-party utility is Disk Warrior; DW only fixes problems with the disk directory, but most disk problems are caused by directory corruption; Disk Warrior 4.x is now Intel Mac compatible.
Note: Alsoft ships DW on a bootable DVD that will startup Macs running Snow Leopard or earlier. It cannot start Macs that came with Lion or later pre-installed, however, DW will work on those models.
Suggestions for OS X Maintenance
OS X performs certain maintenance functions that are scheduled to occur on a daily, weekly, or monthly period. The maintenance scripts run in the early AM only if the computer is turned on 24/7 (no sleep.) If this isn't the case, then an excellent solution is to download and install a shareware utility such as Macaroni, JAW PseudoAnacron, or Anacron that will automate the maintenance activity regardless of whether the computer is turned off or asleep. Dependence upon third-party utilities to run the periodic maintenance scripts was significantly reduced since Tiger. These utilities have limited or no functionality with Snow Leopard or later and should not be installed.
OS X automatically defragments files less than 20 MBs in size, so unless you have a disk full of very large files there's little need for defragmenting the hard drive.
Helpful Links Regarding Malware Protection
An excellent link to read is Tom Reed's Mac Malware Guide.
Also, visit The XLab FAQs and read Detecting and avoiding malware and spyware.
See these Apple articles:
          Mac OS X Snow Leopard and malware detection
          OS X Lion- Protect your Mac from malware
          OS X Mountain Lion- Protect your Mac from malware
          About file quarantine in OS X
If you require anti-virus protection I recommend using VirusBarrier Express 1.1.6 or Dr.Web Light both from the App Store. They're both free, and since they're from the App Store, they won't destabilize the system. (Thank you to Thomas Reed for these recommendations.)
Troubleshooting Applications
I recommend downloading a utility such as TinkerTool System, OnyX, Mavericks Cache Cleaner, or Cocktail that you can use for removing old log files and archives, clearing caches, etc. Corrupted cache, log, or temporary files can cause application or OS X crashes as well as kernel panics.
If you have Snow Leopard or Leopard, then for similar repairs install the freeware utility Applejack. If you cannot start up in OS X, you may be able to start in single-user mode from which you can run Applejack to do a whole set of repair and maintenance routines from the command line. Note that AppleJack 1.5 is required for Leopard. AppleJack 1.6 is compatible with Snow Leopard. Applejack does not work with Lion and later.
Basic Backup
For some people Time Machine will be more than adequate. Time Machine is part of OS X. There are two components:
1. A Time Machine preferences panel as part of System Preferences;
2. A Time Machine application located in the Applications folder. It is
    used to manage backups and to restore backups. Time Machine
    requires a backup drive that is at least twice the capacity of the
    drive being backed up.
Alternatively, get an external drive at least equal in size to the internal hard drive and make (and maintain) a bootable clone/backup. You can make a bootable clone using the Restore option of Disk Utility. You can also make and maintain clones with good backup software. My personal recommendations are (order is not significant):
1. Carbon Copy Cloner
2. Get Backup
3. Deja Vu
4. SuperDuper!
5. Synk Pro
6. Tri-Backup
Visit The XLab FAQs and read the FAQ on backup and restore. Also read How to Back Up and Restore Your Files. For help with using Time Machine visit Pondini's Time Machine FAQ for help with all things Time Machine.
Referenced software can be found at MacUpdate.
Additional Hints
Be sure you have an adequate amount of RAM installed for the number of applications you run concurrently. Be sure you leave a minimum of 10% of the hard drive's capacity as free space.
Add more RAM. If your computer has less than 2 GBs of RAM and you are using OS X Leopard or later, then you can do with more RAM. Snow Leopard and Lion work much better with 4 GBs of RAM than their system minimums. The more concurrent applications you tend to use the more RAM you should have.
Always maintain at least 15 GBs or 10% of your hard drive's capacity as free space, whichever is greater. OS X is frequently accessing your hard drive, so providing adequate free space will keep things from slowing down.
Check for applications that may be hogging the CPU:
Pre-Mavericks
Open Activity Monitor in the Utilities folder. Select All Processes from the Processes dropdown menu. Click twice on the CPU% column header to display in descending order. If you find a process using a large amount of CPU time (>=70,) then select the process and click on the Quit icon in the toolbar. Click on the Force Quit button to kill the process. See if that helps. Be sure to note the name of the runaway process so you can track down the cause of the problem.
Mavericks and later
Open Activity Monitor in the Utilities folder. Select All Processes from the View menu. Click on the CPU tab in the toolbar. Click twice on the CPU% column header to display in descending order. If you find a process using a large amount of CPU time (>=70,) then select the process and click on the Quit icon in the toolbar. Click on the Force Quit button to kill the process. See if that helps. Be sure to note the name of the runaway process so you can track down the cause of the problem.
Often this problem occurs because of a corrupted cache or preferences file or an attempt to write to a corrupted log file.

HT5568 I have Mac OS X 10.7.5- can not download safari from anywhere, what should I do?

I have Mac OS X 10.7.5- can not download safari from anywhere, what should I do?

Safari is part of OS X 10.7.5, and your downloads should be via  > Software Update...
Can you provide some details on why you're trying to download Safari? Did Safari get deleteed from the dock or from the /Applications folder? Is Safari failing somehow?
There are ways to re-load Safari using the standard updates, if so. That usually involves re-applying the combo update kits, but I'd not start with that as a suggestion without knowing a little more about what's causing you to seek to re-download Safari...
And FWIW, and this may well be obvious to you, but — based solely on your phrasing, as I don't know how familiar you are with this stuff — recognize that sites claiming to offer {Safari or other web browsers, video codecs, flash players, system performance accellerators, anti-virus software, cache cleaners, games, whatever} can be distributing malware for OS X. Once the tool is downloaded and installed and authenticated, then the tool can do whatever it wants. Put another way, please don't try downloading Safari from anywhere. Please get Safari only from the Apple web site.

I got iphone 5s but i cant use it because he need the old icloud account what should i do?

i got iphone 5s already reset i open it then he need the old icloud account what should i do?
can anyone help me to my problem?

If the previous owner's Apple ID and password are on the phone and Settings > iCloud > Find My Phone is turned on, you must get the previous owner's Apple ID and password, get the previous owner to remove the iPhone from his iCloud > Find My Phone devices list, or get your money back. You never be able to use that iPhone as that is the Activation Lock, an anti-theft protection system.

I verified my Apple ID but I can't download from AppStore it say you didn't verify it what should i do???

I verified my Apple ID but I can't download from AppStore it say you didn't verify it what should i do???

Apps such as Little Snitch, Growl, and MacKeeper can prevent apps from downloading
Disable anti virus software if installed
Check the firewall in System Preferences > Security & Privacy > Firewall > Firewall Options
Make sure Gatekeeper is enabled
Open System Preferences > Security & Privacy then select the General tab.
Make sure either Mac App Store or Mac App Store and identified developers is selected.
If that area is grayed out, click the padlock icon to proceed.
OS X: About Gatekeeper

I bought a song, and it says the file is corrupted and will not download what should i do?

I bought a song, and it says the file is corrupted and will not download what should i do?

If you see the "Purchased" option on the main screen of the iTunes Store, here's what I'd do:
1) Go into your library and delete the file if it downloaded. If not, go to your downloads and delete it from there to stop it from download.
2) Go to the Purchased pane in the main iTunes Store section, locate the item, and try the download again.
Also, you may wish to turn off any anti-virus or anti-malware programs before you try this again, as that sometimes is what can be blocking the download. Otherwise, contact iTunes Store Support:
http://www.apple.com/emea/support/itunes/contact.html

I think I have been caught out by a scam re I YOGI what should I do?

I went to APPLE HELP and clicked on first entry thinking it was THE Apple help line. I was tired out trying to solve a problem myself and fell into the trap of agreeing to a maintenence contract and a cleaner programme at considerable expence.
In fairness they did get me going, but i am worried that they took control of my machine and may now have accsee to all in my system.
I am well over 80 and should know better
What should I do to protect myself

If you know or suspect that a hostile intruder has either had physical access to your computer, or has been able to log in remotely, then there are some steps you should take to make sure that the computer is safe to use.
First, if there's any chance that the incident will be the subject of legal action, then you should do nothing at all without consulting a lawyer or the police. Your computer would be the principal evidence in such a case, and you don't want to tamper with it.
Running any kind of software to scan for "viruses" or "rootkits" is worse than useless. If I broke into your system and wanted to leave a back door, I could do it in a way that would be undetectable by those means — and I don't pretend to any special skill as a hacker. You have to assume that any intruder can do the same. The "anti-virus" software itself will slow down and destabilize the computer with no offsetting benefit.
The only way you can be sure that the computer is not compromised is to erase at least the startup volume and restore it to something like the status quo ante. The easiest approach is to recover your entire system from a backup that predates the attack. Obviously, that's only practical if you know when the attack took place, and it was recent, and you have such a backup. You will lose all changes to your data, such as email, that were made after the time of the snapshot. Some of those changes can be restored from a later backup.
If you don't know when the attack happened, or if it was too long ago for a complete rollback to be feasible, then you should erase and install OS X. If you don't already have at least two complete, independent backups of your data, then you must make them first. One backup is not enough to be safe.
When you reboot after the installation, you'll be prompted to go through the initial setup process for a new computer. That’s when you transfer the data from one of your backups in Setup Assistant.
Select only users in the Setup Assistant dialog — not Applications, Other files and folders, or Computer & Network Settings. Don't transfer the Guest account, if it was enabled.
Reinstall your third-party software from original media or fresh downloads — not from a backup, which may be contaminated.
Unless you were the target of an improbably sophisticated attack, this procedure will leave you with a clean system. If you have reason to think that you were the target of a sophisticated attack, then you need expert help.
That being done, change all Internet passwords and check all financial accounts for unauthorized transactions. Do this after your system has been secured, not before.

When i try to buy mountain lion it says app store error (100) try later what should i do

when i try to buy mountain lion it says app store error (100) try later what should i do

Try here first > Mac App Store: "An unknown error occurred (100)" when purchasing
If that doesn't help, try the following:
Disable anti virus software.
Turn off the Firewall in System Preferences > Security (or Security & Privacy) > Firewall
If that doesn't help, open the Finder. From the Finder menu bar click Go > Go to Folder
Type this exactly as you see it here:
~/Library/Caches/com.apple.appstore/Cache.db
Click Go
Move the Cache.db file to the Trash.
Now here:
~/Library/Preferences
Click Go
Move these files from the Preferences folder to the Trash.
com.apple.appstore.plist
com.apple.storeagent.pllist
Now here:
~/Library/Cookies
Click Go
Move the com.apple.appstore.plist file from the Cookies folder to the Trash.
Empty the Trash, try the App Store.

I have a PC with a internet connection through a modem and ever since i have had it i have had no connection to the itunes store. And even if I try to update anything it says that i need to check my connection, but my connection is fine. What should I do?

I have a PC with a internet connection through a modem and ever since i have had it i have had no connection to the itunes store. And even if I try to update anything it says that i need to check my connection, but my connection is fine. What should I do?

This almost always indicates your firewall or anti-virus utilities are preventing iTunes from contacting the iTunes Store. Here is an exerpt from "Can't connect to the iTunes Store": http://support.apple.com/kb/TS1368
Troubleshooting on Windows
If you haven't been able to connect to the iTunes Store for more than a day —and other customers on our discussion boards aren't experiencing similar issues— a software or internet service provider (ISP) configuration issue may be blocking your access to the iTunes Store. Click here to find out which ports and servers need to be allowed for iTunes Store access.
Update iTunes to the latest version.
If you have not done so already, try the steps in iTunes for Windows: iTunes Store connection troubleshootingto troubleshoot iTunes Store connectivity in Windows.
Firewall issues:
Windows XP: If you've upgraded to Windows XP Service Pack 2: By default, Windows Firewall is enabled. As with all firewalls not manufactured by Apple, you will need to configure Windows Firewall to allow iTunes to access the iTunes Store. To do so, see How to enable iTunes in the Windows XP Firewall.
Windows Vista and 7: As with all firewalls not manufactured by Apple, you will need to configure Windows Firewall to allow iTunes to access the iTunes Store. To do so see, the "Blocked by software firewall" section in this article.
Proxies can cause issues and should be avoided whenever possible. To disable the proxy built-in to Windows see, iTunes for Windows Can't access the Internet if proxy settings are incorrect.
If you are receiving a specific error message you may want to see, the "Specific Conditions and Alert Messages" section in this article as needed.
If the issue still persists, contact your internet service provider and confirm that the ports and servers in this article are enabled over your network.
The "hosts" file may be blocking the iTunes Store
Microsoft's article How do I reset the hosts file back to the default? has instructions and a "FixIt" to have Windows try to reset the hosts defaults for you.
Note: Some workplaces may put internal resources in the hosts file but may also use it to block iTunes Store.
To create a copy of your hosts file and replace it with an empty hosts file, follow the instructions for your operating system below.

Just bought an iPad 2, but can't access iTunes. What should I do?

Just bought an iPad 2, but can't access iTunes. What should I do?
phauck

iPads are not susceptible to viruses. That is to say there is no known virus that can affect an iPad at this time.
Due to the way the Operating system is built, neither viruses nor Anti-viruses can actually work, which is why Kaspersky offers no version for iPads.
Basically as long as you keep the iPad updated, you should have no issues.

I have a pop up saying i have a virus. I dont feel comfortable buying a antivirus on here. What should I do?

I have a pop up saying I have a virus. I don't feel uncomfortable buying anti-virus on here.
What should I do?

It's fake, read this thread https://discussions.apple.com/message/3411773#3411773

? Pl anti vsoftware. What should I do?

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