PL45 Print preview and PDF file with SN

Hi, we upgraded to PL45 and everything is working well other than one issue. The issue is with print preview and converting to pdf files when item list with SN is involved in a form (e.g. Delivery and Invoice). SBO will crash with file dump.
Is there anyone having similar issue? If so, how was the issue was resolved?
If anyone is at PL45 could you let me know the names of the documents when printing "Delivery" form with items tracked by serial numbers? I suspect it is this document that's giving us problem.
Thanks.
Yi

Yi,
I would follow the procedures layed out in note 1009615 and submit a ticket witht the log files attached. Please seen note below.
Good luck,
Karl
In case SAP Business One application is shutting down unexpectedly, you should follow these instructions:
Go to SAP Business One application folder:
Right click on the shortcut for SAP Business One which is located on your desktop.
Press 'Properties' button.
Press the 'Find Target' button on the bottom left of the window, SAP Business One application folder will open.
Open the Log folder, which now should contain 2 files that hold the data about the cause for the shutdown. The first file name is: SAP Business One YYYY MM DD HH MM SS.DMP. The second file name is: SAP Business One YYYY MM DD HH MM SS_dyagnostic.TXT.
Open a message to your support center and attach the 2 files and to the message. You need to pack the file *.dmp using a tool like Winrar, because you will not be able to attach *.dmp files directly. In the message content describe the actions that were taken. (please refer to the StepTemplate.xsl in the attachments).

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